• Get Spare Parts

    We supply spares for washing machines, dishwashers, fridge freezers, cookers, ovens and more from all UK brands such as Lamona, Hoover, LG, Zanussi, AEG, Liebherr, Rosieres, Smeg, Beko, Bosch and others
  • Appliance Fault Help & Support

    Get free diagnostic and repair help for your broken appliance in our forums where you can talk directly to the experts that repair domestic appliances
  • Find Local Repair Companies

    Find local repair companies in your area totally free to repair your faulty washing machine, tumble dryer, oven, fridge freezer, dishwasher and more
  • 1
  • 2
  • 3

UK Whitegoods is probably the largest and best domestic appliance resource in the world and we share a wealth of information to help you choose what to buy or avoid and that will get you help with most appliance problems using articles, tutorials and more that show you how to repair most common problems yourself and, if you get stuck or need more help just use our forum where you can get fault finding help from appliance repair experts completely free.

Explore the menus above and below to find articles to help you solve appliance problems, provide appliance buying advice, buy spare parts in our store or you can use the forums for direct help and support with buying choices, faults and more.

For the forum all you need to do is sign in or register, post your question and wait for answers. It's that easy with zero spam, no marketing emails.

If you have a broken down washing machine, fridge freezer, cooker or any other appliance we can probably help you save it as many appliances are thrown away every year for minor faults that could have been easily solved with no parts or a very small cost on spare parts.

Domestic Appliance News

Fridge Caused Grenfell Fire
Fridge Caused Grenfell Fire
AO Posts £12M Loss
AO Posts £12M Loss
Candy In Trouble?
Candy In Trouble?
Fridge Caused Grenfell Fire

The disaster that befell the Grenfell Tower in London was a shocking tragedy that most of us will probably, perhaps thankfully, never be able to comprehend but reports have emerged that the starting point of the fire was a Hotpoint fridge freezer.

Hotpoint Fridge Freezer Caused Grenfell FireThe fire that ultimately claimed the lives of seventy nine people and caused the destruction of one hundred fifty one homes is largely being attributed to the cladding used on the exterior of the building.

However it has been stated that the fire began with a problem on a Hotpoint FF175BP model. This model is not problematic in our experience nor has it been the subject of any recalls and there are said to be up to 64,000 of these machines in the field that were made from March 2006 to July 2009.

It is important to note that we do not know how or why the fridge freezer went on fire, that remains a mystery at this time.

Hotpoint FF175BP fridge freezer safety notice

Hotpoint who's current owner is Whirlpool have preemptively issued a product safety notice on the machine as well as issuing the following statement:

“Words cannot express our sorrow at this terrible tragedy. We offer our most profound condolences to the victims, those who have lost loved-ones, homes, and possessions, and to their friends and families.”

“Our thoughts and prayers are with all those involved, including the emergency services who risked their lives to extinguish the blaze and rescue those in the building.”

Obviously with the ongoing investigations around this matter information is limited but we will update as we can and events unfold.

Please, if you have a fridge freezer that looks like this one, check it:

FF175BP hotpoint fridge freezer safety notice

The full details of the safety notice can be foud here:

https://www.hotpointservice.co.uk/fridgefreezer

The number to call is: 

0800 316 3826

Opening hours:

Monday - Friday: 8.00am - 6.30pm.

Sat: 8.30am - 5.30pm.

Sunday: 9.30am - 3.30pm.

AO Posts £12M Loss

Well we did say it was too good to be true and on occasion we do like to make with the whole "told ya" thing but in a totally unsurprising more, AO has posted a huge loss. Again.

Once the darling of the industry, the stock market and whatever else Ao is starting to look a little tarnished lately after a £10.7 million loss last year (usual expansion cost story) and now again this year a yet deeper loss of £12 million.

Oh and recall we said the business was way, way overvalued as did many others well, shares are now down 62% on the launch price and they just slid 6% on the news of this new loss. So much so it is set to be removed from the FTSE 250 this month.

But overall revenue is up.

Any of us that are in business will live by the old accountants' caveat though of, "turnover is vanity, profit is sanity" and when you sell stuff at trade cost or less well, you kinda ain't gonna make any profit. If you don't make a profit, you won't stay in business no matter how much you sell.

Chief executive of AO World Steve Caunce warned: "Trading this year has been mixed, particularly for our UK business."

"In the second half of the year, trading in the UK became more challenging as we began to feel the impacts of dampening consumer confidence following the UK's vote to leave the EU, subsequent price inflation and a slow-down in the UK housing market."

All in all like other analysts, we can't see that changing anytime soon so, expect more of the same for the foreseeable future.

Candy In Trouble?

We picked up on an article on the BBC News website about Hoover's pension scheme being moved to the Pension Protection Fund (PPF) but, it may be more interesting than that.

Is Candy Hoover Group in trouble?Basically Candy, who own the Hoover brand here is trying to offload the pension liability to the PPF which will mean most probably a reduction in pensions for Hoover workers that are a part of the scheme or at least, that's our take on it.

The scheme is said to be running in deficit as many seem to be but with Hoover's it's a £250 million black hole.

Although we don't often cover stuff like this the thing that really caught our attention was a comment by Stuart Price in the video (link below) who said;

"What's happening is that the Candy Group that are the sponsoring employer, they're having difficulties and what they're saying is that they can't carry on supporting the Hoover pension scheme"

The key phrase there being, "They're having difficulties" which, in order to pull this off we think that Candy would likely have to demonstrate to the PPF.

Which begs the question, could Candy be the next big name to go under or get bought out?

Link to BBC News item