Shop For Domestic Appliance Spare Parts

Buy spare parts in our store from our team of spares experts that have a vast knowledge of the domestic appliance industry and will help you find any part you need and get it to you as fast and cheap as possible

  Use this link to email us, tell us what you need and we'll do all the work for you
Shop for domestic appliance spare parts

Samsung Fridges Slammed On BBC's Watchdog

User Rating: 4 / 5

Star activeStar activeStar activeStar activeStar inactive
 

On last night's Watchdog Samsung were slammed for problems with their American styled side by side fridge freezer, the RS21. The show basically stating that customers can experience a noise and lack of cooling in the fridge due to an over frozen fridge evaporator. On top of this the model was shown to provide inaccurate temperature readings in the digital display panel.

Samsung did give a response that offers their customers a free repair if required.

Consultant engineer Malcolm Robbins who was featured on the show said that, "This fridge has a fundamental design fault because water which drains from the evaporator coil during defrost cannot escape. Ice forms on the coil, grows back to the fan, hits the fan blades and stops the fan running. After that the fridge won't work." Mr Robbins went on to say that he didn't think it was right that customers should have to pay for repairs and that the fridge was not 'fit for purpose'.



Watchdog contacted some fridge service engineers and seven out of the ten called were familiar with problems on this Samsung fridge.

Samsung did apologise in a statement to Watchdog to any of its customers who have experienced this problem with an RS21 fridge-freezer.

Samsung has now introduced an improved model of the RS21 and notified all Samsung certified service engineers of the improvement process and parts required.

Having reviewed the cases featured in Watchdog and its service policy with regard to the RS21, Samsung will now provide an extended five-year warranty from date of purchase in respect of this fault. This will entitle any customer experiencing this fault to receive a free service engineer's visit and repair. This extended warranty is now in effect.

Samsung would ask any customers who have this problem with their RS21 to call freephone on 0800 988 0123, to arrange for it to be repaired under this extended warranty. Samsung would like to reassure all customers of its commitment to quality customer service and would ask anyone with questions to call the number above.

The full story from Watchdog can be seen from this link 

Gravatar
Phil Rowbotham
Samsung RS21 model
My RS21 FCNS was just out of warrantee, broke down and was been repaired before by Samsung\'s main Gt Manchester repairers E.R.S. Refrigeration Ltd. who charged me £93.60 call out, total last repair cost £241.20. It just lasted 6 months [parts just out of warrantee now]. I rang Samsung today again as this model has a known design fault but they just insisted that I contacted ERS to repair it again, all at my cost.
Decided it\'s cheaper to scrap it and buy a Neff or Bosch, both decently designed reliable American fridge-freezers.
I won\'t buy any Samsung products EVER AGAIN!

Gravatar
Kenneth
Bosch and Neff are the same company. You can read about that in the manufacturer section as Neff is in effect an own label brand for Bosch.

Bosch do not make side by side fridge freezers, the last we looked they were buying those in badged up from Daewoo who are little to no better than Samsung.


Gravatar
Riccardo
I have the same issue. My fan was hitting ice as the heating element had broke. I had a Samsung engineer out to fix it. Now my compressor has broken. After speaking to the manager there he said it's a known fault. He said the compressor is covered by a 10 year warranty but I have to pay for the call out charge and labour. Even though it's a known fault in my rsh1 fridge freezer Never buying Samsung again
Gravatar
darren101
Hi, Has anyone got anywhere with this problem yet?My fridge is a RSH1DBRS made after Oct 2009 with the following issues fridge not holding temperature, ice collecting at the back of the lower part of the fridge, noisy fan and water collecting in the tray.Samsung have said my SN number is after the extended 5 year warranty due to the know fault, so cannot provide any warranty support.Samsung have not been very helpful, apart from expecting me to pay for the repairs to a known fault that, they have not fixed yet!Has anyone else had similar issues with a Machine produced after June 2008? Thanks Darren
Gravatar
rosemarie menzies
We bought ASamsung Model REFUS RSAID in France on 16.3.2012.The bottom drawer of the freezer constantly ices up and we end up with pools of water on the kitchen floor.It is difficult to explain in French this problem without any techical knowledge.We have read reviews of this side by side model and it seems there are lots of problems. Any advice appreciated.
Gravatar
janjay
similar problem with RS1 DBMH model have paid for two new evaporator heaters to be fitted and the problem has just happened again -each repair lasts about 18 months. Has anyone had any luck with Samsung on this model
Gravatar
moejoee
[quote name="Karen01"] I have the same problem with my fridge/freezer and only just managed to get ours replaced after samsung sent out a service agent agsrefrigeratio n who reported a fault with the insulation at the back of the cabinet had burnt away due to the position of the cabinet they wanted to do some sort of repair but the company put in a report and we were offered an exchange.
Gravatar
Karen01
Hi quan, I have the same problem with my fridge/freezer and its not even 4 yrs old the noise is so loud that its starting to worry me it stops when I open the freezer door but as soon as I close the door it starts again, I had no idea that so many people have had this same problem I now understand it is a manufactures fault but I only had a years warranty when I purchased this item so I'm now wondering how we as unhappy customers get Samsung to address this problem regarding their products. Any advice greatly welcome!
Gravatar
Quan
Hi I have the exact same problem with the RSH1DBMH model. Phoned Samsung, they are not taking any responsibility. TTT said :
Same problem on samsung RL model! Samsung refused to take any responsibility despite admitting manufacturers fault for this problem on RS models. I have already paid for Samsung approved engineer's £150 repair and 1 year after same problem occurred. I am left without a solution to this repeated problem.I have contacted samsung customer services again today but they still deny responsibility. I will be suing Samsung so please contact me if you are in a similar position and wish to pursue this further.

Gravatar
Mel Smith
Our freezer keeps beeping and going into power freeze mode at -25. Can anyone advise what is the problem?

2000 Characters left


Spare Parts

Appliance spares for washing machines, washer dryers, cookers, ovens, hoods, dishwashers and all other major appliances

  Buy Parts

Get the  spare parts you need in our store at low prices.

Shop for appliance spare parts

  Parts Email

Looking for a part you need? Just drop us a mail and we'll find it for you fast.

 

Or call us on
01563 557156

Repairs

Find a domestic appliance service engineer to repair your washing machine, dishwasher, cooker, oven, fridge or any other major domestic appliance
  Get It Repaired

Time to call in the professional repairman? Contact repair companies directly and save on repair costs with our free search

Find a local approved service technicians to repair your appliance

Online Support

Appliance help and support forums where you can talk to actual domestic appliance engineers about washing machines, cookers, dishwashers, fridge freezers and more
  Self Repair Help

Stuck with an appliance fault or problem and need technical or fault diagnostic help?

Use our forums to get free help and assistance directly from appliance experts in our forums