- Created: Thursday, 27 October 2011 11:16
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A Dutch consumer magazine has given Samsung Electronics' new drum washing machine a scathing review casting doubt on the firm's claims for a new technology.
Samsung says its Eco Bubble 8 kg washing machine creates bubbles that boost performance and reduce energy consumption by up to 70 percent, but Consumentenbond says that comes at an unacceptable price.
It says the washing machine cleans laundry no better than any other, and the water heats up to just 31 degrees Celsius when set at 40 degrees. It also casts doubt on Samsung's claim that a normal washing cycle at 40 degrees Celsius equals the new machine's 15-degree washing cycle.
Consumentenbond says because of excessively short washing time and just two rinsing sessions, the machine does not wash clothes properly. By and large clothes are cleaned relatively well, but stained and dirtier clothes do not benefit.
The U.S. magazine Consumer Reports, meanwhile, says the famous bubbles have no advantage whatsoever.
Samsung claims its own tests show that the temperature goes up to 37 degrees when set at 40 degrees, and that the magazine admits that the five degrees difference "are within the margin of error." It adds the superior quality of its drum washing machines has been recognized by various certified bodies including the VDE Institute in Germany, and German consumer magazine TEST recommended the product along with Bosch and Miele in its October edition.
We'd have to largely agree and say that some of the claims being made are, to be frank, pretty ludicrous and when we quizzed Samsung and asked for evidence and test results to prove the energy use claims they failed to provide them. In addition the claims being made about the load capacity seem somewhat inflated with no actual drum capacity given other than a "claimed" kilogram load figure.
Of course if you have a broken Samsung washing machine you can find someone to repair if on our engineer search.
Ecobubble 9kg washer is greatWhen my top.of.the.line Cylinga needed new bearings after 10 years of daily use, I read all the reviews and chose the Samsung Ecobubble 9 kg washing machine because it had a lot of positive reviews. I love this machine. It gets even the dirtiest laundry sparkling clean. For the people who claim it didn\'t clean their laundry, then they did not use the proper cycle. Each cycle has various options and you have to choose the correct one. For example, the heavy duty clean cycle has 4 rinses if you wash at 95 C. It doesn\'t take any longer than other quality washers. For laundry that isn\'t very dirty and you just want to quick wash, there are cycles for that was well. I doubt these negative reviews. The Samsung gets laundry very clean - even laundry soiled by animals - and I wouild buy another one if I ever had to replace the one I own.
Samsung Ecobubble 9kgDon\'t touch these washers, the programs are very long and for a1400 rpm they are crap, the spin is more like an 800 rpm and the clothes feel full of water, total rip off, had engineer nothing wrong . BUYER BEWARE
Samsung EcoBubble washing machineI\'ve just had the machine delivered but the display & programme setter keep flashing ......... is this normal?
Samsung washing machineQuote :
I\\\'ve just had the machine delivered but the display & programme setter keep flashing ......... is this normal?
try turning the power off, don\'t forget to remove the back screws that keep the drum still during transit, and also which is important: the machine needs to be calibrated before use, this is a very important thing to do! To calibrate the machine, read the instruction manul thouroghly first. I still can\'t get used to the machine hardly using any water during washes, I wish there was a way to program it to use more water than the factory set level.
Samsung EcobubbleThe 3e code appears to be the fault with our machine which says is the motor! Samsung will not fix it even though it supposed to have a 10year warranty on the motor ( our machine is 26 months old) we have been conned customer service are a waste of time the warranty is not worth the paper it is written on.
Samsung EcobubbleIf you purchased the washer by card under the sales of goods act you can go back to where you bought it. I have just spoken to Trading Standards and have been told the supplier has to repair replace refund within 6 years.
cycle cant be changedIn the past three months I get the machine \'freezing\' in a mode - I cant change the programs I cant turn it on - No error numbers showing it seems stuck! Any ideas?
Samsung EcoBubble 9kg PCBMy Samsung EcoBubble 9kg started showing error code E3 and stopped spinning intermittently. I would calibrate the machine, as instructed in the user manual and it would start again and work for a while. It was only just out of warranty when I rang Samsung. After numerous calls, going through what the problem could be, I was advised to call my local Samsung repairs department. After checking the machine, I was told it was the PCB. I\'ve been without a washing machine now for almost two months and I am waiting for an engineer to come back to fit the PCB, which will cost me just under £200. I originally paid £449 for this machine thinking it would be good quality - how wrong I was. I have bought machines in the past that have been around £200 which have lasted around 5 years. I will never buy Samsung again.
complaintdont buy any samsung washer and dryer we have and endless problems with both the washer keeps breaking down can not get in touch with customer service when you phone they say they are busy and leave your number and will call you back they never do the washer cost £370 and the dryer was £690 worst things we have ever bought the 5 year gaurentee is useless
Some functions on our Ecobubble 6.0 has stopped workingWe have problems too with our Ecobubble 6.0 (Samsung). On the contrary, I have had NO problems what so ever with my MIELE machines. However, MIELE is not available in Kenya, and that is indeed sad. MIELE is one of the best brands you simply can get...
SAMSUNG? It has lost the ability to add pre-wash, extra water and extra dirty on ONE of the programs. It means, that the memory has likely been corrupted. Likely the programming is in a flash disk of some sort. This is peculiar!
The same additions of pre-wash (wash I + wash II), extra water and extra dirty, is still available on the other programs.
Anyone with ideas about what to do about it? Will appreciate an email if possible on email@example.com