- Created: Thursday, 27 October 2011 11:16
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A Dutch consumer magazine has given Samsung Electronics' new drum washing machine a scathing review casting doubt on the firm's claims for a new technology.
Samsung says its Eco Bubble 8 kg washing machine creates bubbles that boost performance and reduce energy consumption by up to 70 percent, but Consumentenbond says that comes at an unacceptable price.
It says the washing machine cleans laundry no better than any other, and the water heats up to just 31 degrees Celsius when set at 40 degrees. It also casts doubt on Samsung's claim that a normal washing cycle at 40 degrees Celsius equals the new machine's 15-degree washing cycle.
Consumentenbond says because of excessively short washing time and just two rinsing sessions, the machine does not wash clothes properly. By and large clothes are cleaned relatively well, but stained and dirtier clothes do not benefit.
The U.S. magazine Consumer Reports, meanwhile, says the famous bubbles have no advantage whatsoever.
Samsung claims its own tests show that the temperature goes up to 37 degrees when set at 40 degrees, and that the magazine admits that the five degrees difference "are within the margin of error." It adds the superior quality of its drum washing machines has been recognized by various certified bodies including the VDE Institute in Germany, and German consumer magazine TEST recommended the product along with Bosch and Miele in its October edition.
We'd have to largely agree and say that some of the claims being made are, to be frank, pretty ludicrous and when we quizzed Samsung and asked for evidence and test results to prove the energy use claims they failed to provide them. In addition the claims being made about the load capacity seem somewhat inflated with no actual drum capacity given other than a "claimed" kilogram load figure.
Of course if you have a broken Samsung washing machine you can find someone to repair if on our engineer search.
Beware of Samsung's extended warranty (false) promises!! I purchased my Samsung ecobubble just over three months ago from Curry's online, as I felt the higher price was compensated by the 5-year warranty "included with this product." However, the fact that this is CONDITIONAL upon you registering your purchase WITHIN 90 DAYS is not mentioned until you get to the Samsung website. So I was 5 days over and guess what: Samsung refuses to now give me the 5-year warranty. Probably an indication they're not too sure about the reliability of this product, either!