- Created: Thursday, 27 October 2011 11:16
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A Dutch consumer magazine has given Samsung Electronics' new drum washing machine a scathing review casting doubt on the firm's claims for a new technology.
Samsung says its Eco Bubble 8 kg washing machine creates bubbles that boost performance and reduce energy consumption by up to 70 percent, but Consumentenbond says that comes at an unacceptable price.
It says the washing machine cleans laundry no better than any other, and the water heats up to just 31 degrees Celsius when set at 40 degrees. It also casts doubt on Samsung's claim that a normal washing cycle at 40 degrees Celsius equals the new machine's 15-degree washing cycle.
Consumentenbond says because of excessively short washing time and just two rinsing sessions, the machine does not wash clothes properly. By and large clothes are cleaned relatively well, but stained and dirtier clothes do not benefit.
The U.S. magazine Consumer Reports, meanwhile, says the famous bubbles have no advantage whatsoever.
Samsung claims its own tests show that the temperature goes up to 37 degrees when set at 40 degrees, and that the magazine admits that the five degrees difference "are within the margin of error." It adds the superior quality of its drum washing machines has been recognized by various certified bodies including the VDE Institute in Germany, and German consumer magazine TEST recommended the product along with Bosch and Miele in its October edition.
We'd have to largely agree and say that some of the claims being made are, to be frank, pretty ludicrous and when we quizzed Samsung and asked for evidence and test results to prove the energy use claims they failed to provide them. In addition the claims being made about the load capacity seem somewhat inflated with no actual drum capacity given other than a "claimed" kilogram load figure.
Of course if you have a broken Samsung washing machine you can find someone to repair if on our engineer search.
Samsung EcobubbleThe 3e code appears to be the fault with our machine which says is the motor! Samsung will not fix it even though it supposed to have a 10year warranty on the motor ( our machine is 26 months old) we have been conned customer service are a waste of time the warranty is not worth the paper it is written on.
cycle cant be changedIn the past three months I get the machine \'freezing\' in a mode - I cant change the programs I cant turn it on - No error numbers showing it seems stuck! Any ideas?
Samsung EcoBubble 9kg PCBMy Samsung EcoBubble 9kg started showing error code E3 and stopped spinning intermittently. I would calibrate the machine, as instructed in the user manual and it would start again and work for a while. It was only just out of warranty when I rang Samsung. After numerous calls, going through what the problem could be, I was advised to call my local Samsung repairs department. After checking the machine, I was told it was the PCB. I\'ve been without a washing machine now for almost two months and I am waiting for an engineer to come back to fit the PCB, which will cost me just under £200. I originally paid £449 for this machine thinking it would be good quality - how wrong I was. I have bought machines in the past that have been around £200 which have lasted around 5 years. I will never buy Samsung again.
complaintdont buy any samsung washer and dryer we have and endless problems with both the washer keeps breaking down can not get in touch with customer service when you phone they say they are busy and leave your number and will call you back they never do the washer cost £370 and the dryer was £690 worst things we have ever bought the 5 year gaurentee is useless
Samsung eco bubble watching machineWe have this type of machine. Bought in Jan 14, we had the 3E error and stopped during cycles etc in April 16, when Samsung fixed it out of goodwill. Same thing has just happened again and Samsung say it is our problem.
Contacted 2 repair companies this morning and got the \'oh Samsung\' response. We are just going to throw away a £500 machine and buy another brand because I have no confidence that if we pay to have it fixed, it won\'t just go again and we don\'t need the hassle.
I will never buy Samsung again.