Shop For Domestic Appliance Spare Parts

Buy spare parts in our store from our team of spares experts that have a vast knowledge of the domestic appliance industry and will help you find any part you need and get it to you as fast and cheap as possible

  Use this link to email us, tell us what you need and we'll do all the work for you
shop spare parts

Hotpoint Fridge Freezers Exploding

User Rating: 4 / 5

Star activeStar activeStar activeStar activeStar inactive
 

It appears that there's no let up in exploding appliances through poor design and on tonight's BBC Watchdog it is Hotpoint's latest Quadrio fridge freezer models that have been highlighted as being a potential fire risk.

Hotpoint Quadrio fridge freezer models present a fire risk or explosion

The issue appears to be with wiring that runs from the controls through the door at the door hinge of the fridge section which can wear through and cause a spark. This can then lead to a fire or, in extreme cases, an explosion.

On the show, users reported a flash, bang or explosion from their Hotpoint fridge.

A TUV expert stated that this was a clear design flaw and the a failure of this nature was inevitable. he did go on to say that this fault wasn't a fire risk as such but there was a risk of electrocution.

Mention was also made that there had been a modification carried out and an admission from Hotpoint about the problem has been posted on the Which? website.

Hotpoint's response has so far been variable.

Hotpoint have issued a statement to Watchdog saying that they do acknowledge the problem and that it only affects models over two years old and that the fault does not present a high risk. The company is offering free repairs to the fridge freezer models that are at risk and they can be contacted on This email address is being protected from spambots. You need JavaScript enabled to view it. or on 01733 287 843 to arrange a visit if required.

A further modification, a superflex cable, is said by Hotpoint to resolve the problem.

The full article is availabe on Watchdog's website from this link

Hotpoint Response In Full

Hotpoint is aware of a problem caused by the design of an electrical cable located inside the top of the door of an initial production of Quadrio fridge freezers.

This problem only affects a very small number of Quadrios manufactured between June 2008 and October 2010. All Quadrio models currently on sale through retailers are built to a modified design that has eliminated this problem.

The issue is caused by wear to the plastic insulation sleeve that houses the electrical wires that feed into the left hand door of the fridge. These wires are connected to a heater on the fridge door that comes on intermittently to ensure condensation does not build up within the fridge. With repeated opening and closing of the door the cable insulation on the older models has been known to split leaving the wires slightly exposed.

In a few cases, this problem has caused the appliance to 'short' causing the household circuit to trip. While we recognise this has caused inconvenience and could be alarming, we would like to reassure our customers that this will not produce an electric shock when opening or closing the doors in the normal way.

The issue first came to our attention in 2009. In order to evaluate any possible risks to consumers, we immediately instigated a thorough investigation and assessment in line with the General Product Safety Regulations 2005. This assessment concluded that the risk to consumers was 'extremely low' and a product recall was therefore not necessary. This is because the wires are located at the top of the door, within a plastic casing that insulates them from the rest of the appliance; therefore, there is no possible connectivity between the wiring and the metal parts of the door or the door handles. Also the area where the cable insulation has been known to split is located in a recessed part of this casing so, in the course of normal use of the fridge, there is little chance of accidentally touching the wires. Our owners' handbook states clearly that the appliance must be turned off and disconnected from the mains before cleaning.

An initial modification was introduced in 2009, and we instructed our service engineers to automatically replace the hinge block cover to prevent the cable from being squeezed, and to check the wiring on any call to a Quadrio manufactured after June 2008, regardless of whether the appliance has suffered this issue or not. A final modification was introduced in October 2010 and this has completely resolved the issue. 
We have been, and will continue to provide free-of-charge repairs to any owner of a Quadrio fridge freezer, manufactured between June 2008 and October 2010, experiencing this issue, regardless of the status of their warranty.

Anyone who purchased a Quadrio manufactured between June 2008 and October 2010 can contact our Quadrio Helpline if they have any problems or concerns.

Quadrio Helpline Telephone: 01733 287 843

Quadrio Helpline Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We accept that this failure is not in keeping with our normal high product quality standards and we apologise unreservedly for any inconvenience caused as a result of this. We would also like to reassure all consumers that the reliability and safety of our products is always of the highest priority for Hotpoint.

Gravatar
linda walker
my hotpoint fridge freezer blew up in my husbands face on friday 3/ 2/ 2012,i phones hotpoiny and they arranged for a engerneer to come out on monday 13 th feb he did not turn up due to illness so was rearanged for thursday 16th feb he can to repair appliance or so i thought ,but did not do anything because he had to drder a new door so rebooked again foe today 27th of february he phoned at 1pm to say he would be there at 2pm at 2 20pm hotpoint phoned to say that he had gone sick and would not be coming so they would be rebooking again for next week,i have taken three mornings off work and have been withouy a fridge freezer for foue weeks now is this any way to carry on there appliance is faulty so they should have informed me in the first place of this fact and replaced the fridge freezer.it is a disgrace no appologizes nothing at all what customer service
Gravatar
cockney steve
When speakers, 'leccy windows and mirrors etc. became commonplace in car-doors and tailgates, the Motor manufacturers rapidly caught on to the fatigue-life of PVC cables with large articulations in tight runs and large temperature variations. Obviously, Hotpoint's "design engineers" don't drive or they live in a different world.- Or was this another case of the "penny-wise, Pound foolish" bean-counters rejecting fine-stranded silicone insulated flex on expense grounds?(As an aside, the Ex. and I had a Bendix Washer-dryer ~30 years ago....dryer in the door, harness in a sleeve strapped to the hinge....various conductors cracked /shorted or went open.......Do they NEVER learn? a good reputation is hard -won but very easily lost.

2000 Characters left


  Get Parts

Get the  spare parts you need in our store at low discounted prices.

shop spare parts

  Parts Email

Looking for a part you need? Just drop us a mail and we'll find it for you fast.

Or call us on
01563 557156

Find a washing machine repair technician
  Get It Repaired

Time to call in the professional repairman? Contact repair companies directly and save on repair costs with our free search

Find a local approved service technicians to repair your appliance

free appliance diagnostic help
  Self Repair Help

Stuck with an appliance fault or problem and need technical or fault diagnostic help? Just use our totally free to use forums for diagnostic help from appliance repair technicians.

Use our forums to get free help and assistance directly from appliance experts in our forums