A short press release that we have picked up on hints at some form of upcoming expansion plan for Domestic & General to make the move into new territories, including Europe but the press release was interestingly labelled for Chicago and Glasgow.
Sword Ciboodle, a global provider of customer engagement solutions, announced today that Domestic & General, a warranty services and comprehensive product protection provider for UK and International clients, has chosen Sword Ciboodle's Customer Engagement platform to enhance its management and support of customers.
This effort will underpin the company's rapid rollout of multi-channel customer services as it continues to expand in the UK and into Europe.
Domestic & General will leverage two of Sword Ciboodle's solutions to service over ten million customers: Ciboodle One, its unified agent desktop offering, and Ciboodle Live, a portal for web self-service.
This advanced contact center support coupled with a dynamic self-service experience, which includes online registration capabilities, enhances options customers have for engaging with the extended warranty provider, and will facilitate an experience that caters to the unique needs of Domestic & General's diverse customer base. Additionally, Domestic & General's new platform will enable multi-lingual customer service, which will support the company's continued growth into new European geographies.
Domestic & General is in the process of rolling out the first phase of its new system.
"Sword Ciboodle was the best choice for us because its technology is capable of truly matching our multi-channel, multi-country customer needs," said Gary Hueting, Global Operations Director of Domestic & General. "We have an aggressive expansion plan, and this includes significant enhancements to the way we support and manage our pan-European customers' claims. Sword Ciboodle provides the most dynamic solution set to ensure a smooth process for us."
"Our continued mission is to keep pace and stay ahead of all the evolving needs of our clients and how they serve customers," said Mike Hughes, Global CEO of Sword Ciboodle. "Domestic & General's ambitious goals are right in step with the type of supportive customer engagement solutions we provide. We are excited for the next stages of this project, as this is the type of complex environment we love and thrive in!"