Please do not use this function for diagnostic questions, technical enquiries or questions on how to repair products etc. as we will most probably be unable to help you through the ticket system.
For all these sorts of questions please use the forums as the engineers will not see your question when you raise a support ticket here.
This support ticket system is for spares enquiries and website issues, such as problems logging in etc. as well as any issues that you need to contact website admin for.