Smeg Dishwasher bought with 5 yr warranty ,
After about 18 months the handle fell off. ok not much .
Then the Door came loose .. hmm.
Then a power switch button broke .could not switch it on
.. and then it all went dowhill from there .
Got serviceman out, actually Seems Smeg only employ independent service engs. In my case a Shop from Devon, ( 50 odd miles away) So they only came over when they fancied or had others to do in the area. ( 2 weeks intervals all the time).
So 2 weeks( & many calls to smeg) after we reported the button problem
NB .I had told them exactly what the problem was and exactly what part was needed. Bloke turned up pulled it all to bits and said button broke (
) need to replace whole control unit
... need to order the parts. went away.
2 weeks later ( & many calls to smeg) another man appears,
seems the parts had to come from italy ?.
Plugs in new module, large bang and flash from under the machine . looks again says it the wrong module
Clears off .. more calls to smeg.
2 weeks later first bloke appears pulls it apart says looks like motor is gone , wants to report the machine as unservicable arggh!!! . clears off.
More calls to smeg, 2 weeks later diiferent mans turns up with a complete door ??. wot!! leaves door & goes away again.
After more calls to smeg I finally get them to admit the machine is a duffer and needs to be replaced. in the mean time the 2nd repairman turns up to repair it again ?.
I get back to smeg to see what going on and after a wee chat they deny they agreed to the replacement, was a different person this time. after me exploding over the phone .. surprised I lasted this long !! .. they go back over they telcon recordings and all credit to them they admit it was promised.
So 10 days later a new machine turns up, with a wonky door..
but does work.
After the standard 2 weeks .. repair man from another company
appears and fits the door left during a previous visit.
I insisted the first company never came here again.
So about 3 months without a dishwasher. nightmare..
I even had to fight to get smeg to reinstate my 5 yr warranty on the new machine , they wanted the old warranty to run on .
But its ok at the moment .. !