Well, well, well.
What do we have here then, hmmmm.
Just though I'd pop on to see if things had progressed with this thread and look what I find (im still hiding in the background).
Now, kiddo66 you wouldn't be the same engineer who has visited me at some stage would you? Just all sounds so familiar, what with all the praise for the aqualtis, not many problems with it? Hmmmm! Ok, you may not be one of the engineers (out of 15) who has visited me, but whether you are or not just read on.
Lets get back to the story shall we.
The engineer turned up on the friday, and lo and behold couldn't find a thing wrong with the machine this time. Apparently they had changed the software in the machine so that it spins for 5mins when its on a dry cycle so it appears its washing, fair enough I'll go with that one for now. The disco lights display never happened whilst he was there either. Now the observant people amongst you will probably guess the rest of the story from here on but im going to tell anyway.
Ok, so no new washing machine after all as he couldn't fined a problem with it, we just weren't informed there was a new software update which affected the drying cycle when the last engineer visited.
So I speak to D & G and we agree to allow 30 days to make sure the machine was working properly. Fine the machine works for exaclty 34 days with no problems at all (yipee)
Ah, did I say 34 days, boooooo, 'cause on day 34 it caught fire and blew up, yeahhhhhhhhhhhhh.
Being cynical here, but as kiddo66 has sung the praise for Merloni, then Im sure he can put my mind at rest.
Having 5 new modules, a leaking machine god knows how many times (ruined kitchen cupboards anyone), the best electrical light display you have ever seen, bangs crackles wallops galore, 15 engineers, and not to mention the drying side of things all inside exactly 1 year.
Can I just point out at this point that the machine is used maybe 3/4 times a week (we would do the drying but as they have changed the software we don't trust it anymore), there has never been any bra wires coins etc etc in the machine. Just read back through my posts, most of the problems we have is water leaking (due to holes in the hose coming from the soap drawer which 8 engineers failed to spot, and the drum seal coming away from the drum which took 2 engineers to spot) and shorting out the modules. Where does any of that mention bra wires or coins and I'd like to see a coin punch a mm hole in the hose coming down from the soap drawer. Oh and not to mention the engineer who really couldn't be bothered at all and replaced virtually everything but the drum and the hose from the soap drawer (i'll let you make your mind up on this one, but it didn't fix it). Oh and about your post regarding fixed pricing and spending as much time as needed. Just how much are Merloni willing to waste on a £350 machine that still doesn't work. Just add up the man hours (approx 17.5 hrs), 5 new modules, new motor, new wiring harness, new door latch, new hose, new heater. Would it not have been cheaper/better to replace the machine? If that had happened then this thread wouldn't be here, and you wouldn't be invloved in a flame war with other people who are also fed up with Merloni. Oh, and visit www.which.co.uk
and see the great reviews on hotpoint from customers of Merloni (maybe not).
Kiddo66, you maybe one of the good guys who visited me, and spent time trying to fix it. But hey, it ain't the engineer im blaming here its the poor quality of the machine. If it was of better quality then I wouldn't have to keep calling out the engineer's would I? And who makes this machine Hotpoint/Merloni of course which brings me nicely on to the subject of this post.
You have tried to defend Merloni, and others on here have disagreed. Now im not trying to start a war, but im sorry to say I have to agree with the other guys here as all you need to do is search the web and read the horror stories there. Doesn't matter whether its old models or the brand new ones (aqualtis, moon etc etc), you will find a horror story somewhere. So in answer to your post, I wouldn't buy another Merloni product and thats exactly what I have said on here (oh, and many other forums, friends, family, every tom, dick & harry I could speak to.)
Comet were willing to help if needed, and D & G chased up with Hotpoint regarding this and took action, and would have provided a new machine if needed.
But what happened to Hotpoint customer (i couldn't give a damn) service? All they wanted to do was keep sending an engineer out at D & G's expense (nice). No one wanted to help, no one wanted to take responsibilty and twice I was elevated to a new machine only to be turned down.
Ah well, its blown up now and caught fire so lets see where we go from here. And i'll be talking to D & G not Hotpoint from now, once bitten twice shy as they say.
Anyone wanna buy a slightly used (just over a year) burnt out Hotpoint machine (nice smells by the way, and the smoke detectors work in the house, lol)?
I await the many replys on this subject.