Dishwasher Help Forum

[blenky]

A month ago my Dishwashers instantaneous water heater failed. I heard a bang and it switched off. I replaced the fuse in the plug and although it cycled the water would not heat.

I got a BOSH engineer to fix it. He completely stripped the machine down to find the root cause without any success. He replaced the heater anyway and everything appeared OK. Tonight EXACTLY the same thing has happened. The fuse in the plug blew. When I replaced the fuse I find, as last time, the water is no longer heating

What are my rights here? Obviously the underlying fault was not found and by simply replacing the broken part has not solved the problem. Less than a month on I'm back at square one. Am I in my rights to demand the return, free of charge to put it right this time?

Thanks.

[Penguin45]

Standard fault with these was underfilling - blows the heater in pretty short order.

You should have a guarantee on the repair work carried out, so get them back.

Regards,
Penguin45.

[blenky]

Standard fault with these was underfilling - blows the heater in pretty short order.

You should have a guarantee on the repair work carried out, so get them back.

Regards,
Penguin45.

Thanks for the response.

So you are saying that the problem of underfilling should have been looked into and not just replacing the heater?

[Dave_Conway]

To be fair to the engineer, it sounds like he did try to find an underlying cause but it wasn't apparent at the time, this happens with appliances on occasion.

As Penguin said, the work will almost certainly be guaranteed so a call to BSH Appliance Care should resolve the problem

Dave.