UK Whitegoods Domestic Appliance Help & Support Forums

Frequently Asked Questions

Frequently Asked Questions

Login and Registration Issues

How do I access the trade forums?
All accounts that require trade access must have their trade status verified and this is a manual process. Without being authenticated as a trade member you will not be able to view any of the trade forums.

To obtain trade access please read the article here carefully and follow the instructions given there.

I’ve lost my password!
Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.

For a full tutorial on how to recover your password see this article

Why can’t I login?
There are several reasons why this could occur. First, ensure your username and password are correct as this is the top reason for a failure to login.

If they are, contact the board owner to make sure you haven’t been banned.

I registered but cannot login!
First, check your username and password are correct!

The UK Whitegoods forum requires new registrations to be activated by yourself before you can logon; this information was sent via email as part of the registration process to the email address you entered.

If you were sent an e-mail, follow the instructions.

If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filter. Make sure you check your spam folder, especially is you use a Hotmail, AOL, Googlemail and so email address.

If you are sure the e-mail address you provided is correct, try contacting

Why do I need to register at all?
Registration for UK Whitegoods is mandatory in order to stop spam and improper use of the forums.

It only takes a few moments to register and allows you to use the board anytime you need help with appliance questions.

I registered in the past but cannot login any more?!
Attempt to locate the e-mail sent to you when you first registered, check your username and password and try again.

Why can’t I register?
It is possible the website owner has banned your IP address or disallowed the username you are attempting to register.

Contact for assistance.

Why do I get logged off automatically?
If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc.

How do I prevent my username appearing in the online user listings?
Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.

What does the “Delete all board cookies” do?
“Delete all board cookies” deletes the cookies created by phpBB which keep you authenticated and logged into the board. It also provides functions such as read tracking if they have been enabled by the board owner. If you are having login or logout problems, deleting board cookies may help.

Privacy & Email Questions
We do not share your details and we do no send any unsolicited emails at any point. You will receive emails advising you of any replies to a post you have made or to notify you of any private messages but those can be turned off in your preferences should you choose. We do not send any marketing emails at all.

User Preferences & Settings

How do I change my settings?
If you are a registered user, all your settings are stored in the board database. To alter them, visit your User Control Panel; a link can usually be found at the top of board pages. This system will allow you to change all your settings and preferences.

The times are not correct!
It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so.

I changed the timezone and the time is still wrong!
If you are sure you have set the timezone and Summer Time/DST correctly and the time is still incorrect, then the time stored on the server clock is incorrect. Please notify an administrator to correct the problem.

My language is not in the list!
Either the administrator has not installed your language or nobody has translated this board into your language. Try asking the board administrator if they can install the language pack you need. If the language pack does not exist, feel free to create a new translation. More information can be found at the phpBB website (see link at the bottom of board pages).

How do I show an image along with my username?
There are two images which may appear along with a username when viewing posts. One of them may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. Another, usually a larger image, is known as an avatar and is generally unique or personal to each user. It is up to the board administrator to enable avatars and to choose the way in which avatars can be made available. If you are unable to use avatars, contact a board administrator and ask them for their reasons.

What is my rank and how do I change it?
Ranks, which appear below your username, indicate the number of posts you have made or identify certain users, e.g. moderators and administrators. In general, you cannot directly change the wording of any board ranks as they are set by the board administrator. Please do not abuse the board by posting unnecessarily just to increase your rank. Most boards will not tolerate this and the moderator or administrator will simply lower your post count.

When I click the e-mail link for a user it asks me to login?
Only registered users can send e-mail to other users via the built-in e-mail form, and only if the administrator has enabled this feature. This is to prevent malicious use of the e-mail system by anonymous users.

Posting Issues

Appliance problems basic posting rules
This FAQ will outline what the professional members of UK Whitegoods (i.e. the engineers) are prepared to, can legally or reasonably offer in the way of advice to the public.
  • Understand fully that Safety First is the watchword. We will NOT advise any member of the public to perform any sort of “live” testing on any appliance.
  • Bear in mind that in the forums we are unable to see your appliance. Therefore we rely on you to accurately describe your problem, with the full model number of the appliance and preferably the serial number as well.
  • Any diagnosis that we make cannot be taken as 100% gospel. It will be based on the training and experience of the engineers, and will more likely than not be accurate.
  • Component failure/testing. Most electrical components, unless visibly blown or burnt, will need testing with an electrical meter. If you are unable to do this, it’s engineer time.
  • Identification of components. Should a heater problem be identified for instance, it may be necessary to test the heater and thermostat. We CANNOT identify the exact location of these components for you. Our assumption is that you will have some technical knowledge, or your question would not have been posted. There are also legislative reasons for this.
  • Where a response suggests that technical help would be the best course of action – WE MEAN IT! The combined knowledge of the engineers on the site amounts to thousands of years, so we will tell you this for a reason.
  • Technical information. This is very often specifically copyright to a given manufacturer and will not usually be publically quoted in the forums.
  • Please do not ask for wiring diagrams, schematics or for us to sort out any wiring problems over the internet. We cannot judge how competent you are nor the future readers of any thread, we'll try to point you in the right direction but that's as far as we can legally go.
  • Be cautious of accepting advice from a new member as opposed to a long-term UKW member. We have some control over the membership, but not over the new members. If in doubt, ask.
  • Within these limitations we will do our best to answer your queries and questions.

    How do I post a topic in a forum?
    To post a new topic in a forum, click the relevant button on either the forum or topic screens. You may need to register before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc.

    How do I edit or delete a post?
    Unless you are a board administrator or moderator, you can only edit or delete your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own discretion. Please note that normal users cannot delete a post once someone has replied.

    How do I add a signature to my post?
    To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.

    How do I create a poll?
    When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the textarea. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.

    Why can’t I add more poll options?
    The limit for poll options is set by the board administrator. If you feel you need to add more options to your poll than the allowed amount, contact the board administrator.

    How do I edit or delete a poll?
    As with posts, polls can only be edited by the original poster, a moderator or an administrator. To edit a poll, click to edit the first post in the topic; this always has the poll associated with it. If no one has cast a vote, users can delete the poll or edit any poll option. However, if members have already placed votes, only moderators or administrators can edit or delete it. This prevents the poll’s options from being changed mid-way through a poll.

    Why can’t I access a forum?
    Some forums are limited to certain users or groups on UK Whitegoods.

    To view, read, post or perform another action you will need special permissions assigned to your account.

    Why can’t I add attachments?
    Attachment permissions are granted on a per forum, per group, or per user basis. The board administrator may not have allowed attachments to be added for the specific forum you are posting in, or perhaps only certain groups can post attachments. Contact the board administrator if you are unsure about why you are unable to add attachments.

    Why did I receive a warning?
    Each board administrator has their own set of rules for their site. If you have broken a rule, you may be issued a warning. Please note that this is the board administrator’s decision, and the phpBB Group has nothing to do with the warnings on the given site. Contact the board administrator if you are unsure about why you were issued a warning.

    How can I report posts to a moderator?
    If the board administrator has allowed it, you should see a button for reporting posts next to the post you wish to report. Clicking this will walk you through the steps necessary to report the post.

    What is the “Save” button for in topic posting?
    This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.

    Why does my post need to be approved?
    The board administrator may have decided that posts in the forum you are posting to require review before submission. It is also possible that the administrator has placed you in a group of users whose posts require review before submission. Please contact the board administrator for further details.

    How do I bump my topic?
    By clicking the “Bump topic” link when you are viewing it, you can “bump” the topic to the top of the forum on the first page. However, if you do not see this, then topic bumping may be disabled or the time allowance between bumps has not yet been reached. It is also possible to bump the topic simply by replying to it, however, be sure to follow the board rules when doing so.

    Formatting & Topic Types

    What is BBCode?
    BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode is granted by the administrator, but it can also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.

    Can I use HTML?
    No. It is not possible to post HTML on this board and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using BBCode instead.

    What are Smilies?
    Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. The board administrator may also have set a limit to the number of smilies you may use within a post.

    Can I post images?
    Yes, images can be shown in your posts. If the administrator has allowed attachments, you may be able to upload the image to the board. Otherwise, you must link to an image stored on a publicly accessible web server, e.g. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag.

    What are global announcements?
    Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel. Global announcement permissions are granted by the board administrator.

    What are announcements?
    Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted. As with global announcements, announcement permissions are granted by the board administrator.

    What are sticky topics?
    Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible. As with announcements and global announcements, sticky topic permissions are granted by the board administrator.

    What are locked topics?
    Locked topics are topics where users can no longer reply and any poll it contained was automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator. You may also be able to lock your own topics depending on the permissions you are granted by the board administrator.

    What are topic icons?
    Topic icons are author chosen images associated with posts to indicate their content. The ability to use topic icons depends on the permissions set by the board administrator.

    User Levels & Groups

    What are Administrators?
    Administrators are members assigned with the highest level of control over the entire board.

    These members can control all facets of board operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the board founder and what permissions he or she has given the other administrators. They may also have full moderator capabilities in all forums, depending on the settings put forth by the board founder.

    What are Moderators?
    Moderators are individuals (or groups of individuals) who look after the forums from day to day.

    Moderators have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.

    What are usergroups?
    Usergroups are groups of users that divide the community into manageable sections board administrators can work with.

    Each user can belong to several groups and each group can be assigned individual permissions. This provides an easy way for administrators to change permissions for many users at once, such as changing moderator permissions or granting users access to a private forum.

    Where are the usergroups and how do I join one?
    You can view all usergroups via the “Usergroups” link within your User Control Panel. If you would like to join one, proceed by clicking the appropriate button. Not all groups have open access, however. Some may require approval to join, some may be closed and some may even have hidden memberships. If the group is open, you can join it by clicking the appropriate button. If a group requires approval to join you may request to join by clicking the appropriate button. The user group leader will need to approve your request and may ask why you want to join the group. Please do not harass a group leader if they reject your request; they will have their reasons.

    How do I become a usergroup leader?
    A usergroup leader is usually assigned when usergroups are initially created by a board administrator. If you are interested in creating a usergroup, your first point of contact should be an administrator; try sending a private message.

    Why do some usergroups appear in a different colour?
    It is possible for the board administrator to assign a colour to the members of a usergroup to make it easy to identify the members of this group.

    What is a “Default usergroup”?
    If you are a member of more than one usergroup, your default is used to determine which group colour and group rank should be shown for you by default. The board administrator may grant you permission to change your default usergroup via your User Control Panel.

    What is “The team” link?
    This page provides you with a list of board staff, including board administrators and moderators and other details such as the forums they moderate.

    Private Messaging

    I cannot send private messages!
    There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a board administrator for more information.

    I keep getting unwanted private messages!
    You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.

    I have received a spamming or abusive e-mail from someone on this board!
    We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.

    Friends & Foes

    What are my Friends and Foes lists?
    You can use these lists to organise other members of the board. Members added to your friends list will be listed within your User Control Panel for quick access to see their online status and to send them private messages. Subject to template support, posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default.

    How can I add / remove users to my Friends or Foes list?
    You can add users to your list in two ways. Within each user’s profile, there is a link to add them to either your Friend or Foe list. Alternatively, from your User Control Panel, you can directly add users by entering their member name. You may also remove users from your list using the same page.

    Searching the Forums

    How can I search a forum or forums?
    Enter a search term in the search box located on the index, forum or topic pages. Advanced search can be accessed by clicking the “Advance Search” link which is available on all pages on the forum. How to access the search may depend on the style used.

    Why does my search return no results?
    Your search was probably too vague and included many common terms which are not indexed by phpBB3. Be more specific and use the options available within Advanced search.

    Why does my search return a blank page!?
    Your search returned too many results for the webserver to handle. Use “Advanced search” and be more specific in the terms used and forums that are to be searched.

    How do I search for members?
    Visit to the “Members” page and click the “Find a member” link.

    How can I find my own posts and topics?
    Your own posts can be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page. To search for your topics, use the Advanced search page and fill in the various options appropriately.

    Topic Subscriptions & Bookmarks

    What is the difference between bookmarking and subscribing?
    Bookmarking in phpBB3 is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.

    How do I subscribe to specific forums or topics?
    To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.

    How do I remove my subscriptions?
    To remove your subscriptions, go to your User Control Panel and follow the links to your subscriptions.


    What attachments are allowed on this board?
    Each board administrator can allow or disallow certain attachment types. If you are unsure what is allowed to be uploaded, contact the board administrator for assistance.

    How do I find all my attachments?
    To find your list of attachments that you have uploaded, go to your User Control Panel and follow the links to the attachments section.

    phpBB 3 Issues

    Who wrote this bulletin board?
    This software (in its unmodified form) is produced, released and is copyright phpBB Group. It is made available under the GNU General Public License and may be freely distributed. See the link for more details.

    Why isn’t X feature available?
    This software was written by and licensed through phpBB Group. If you believe a feature needs to be added, please visit the website and see what phpBB Group have to say. Please do not post feature requests to the board at, the group uses SourceForge to handle tasking of new features. Please read through the forums and see what, if any, our position may already be for a feature and then follow the procedure given there.

    Who do I contact about abusive and/or legal matters related to this board?
    Please contact site admin on with any concerns that you may have.

    What is the privacy policy?
    Our full privacy policy can be found here