mikeg68 wrote:NOT the rip off cost of a proper service engineer from Whirlpool. (sorry to all those service engineers tho!)
Sadly, it's not the engineer that's ripping you off I'm afraid, it's Whirlpool. Whirlpool use (mostly) independents in the UK to carry out service on their behalf, but Whirlpool UK sets the spares pricing and this isn't the first time they've gotten flak for the prices, nor I suspect the last either. Some of the spares prices are, quite honestly, embarrassing to tell people.
Pity the poor engineer that has to tell a customer that a paltry spring is £60 odd and an eco ball (a hollow plastic ball about 2 inches diameter) is about the same from memory. Or the control board for their induction hob that costs more than a new hob and that costs over £600!
To small boards that likely cost a few quid to manufacture, retailing at over 20% of the total retail cost of the machine seems a little OTT don't you think?
So, here's what you can do about it to try to resolve the issue, write to Whirlpool or, even better, email Whirlpool from their site at http://www.whirlpool.com
as that's the global home or, go to http://www.whirlpoolcorp.com
as that's the corporate site and ask them why the spares are so expensive in the UK.
Whirlpool are by far not the only manufacturer that has overpriced spares and I'm not singling them out at all, some are even worse, like Servis and some Indesit stuff as well when you look at the percentages in relation to retail price paid for the product.
Another little nasty thing that happens there is nobody will hold stock of these expensive spares, I don't think I need to explain why.
Yet another is it encourages people to scrap the machine when, really, there's more life in it where the cost to repair reasonable. Not exactly an environmentally friendly policy eh?
ali-p wrote:rear board is £99.23, front £119.21 (no price on system, but have price for a different colour) plus VAT of course
If that's the Whirlpool list then that's what we'd charge unless we where unable to supply due to some silly policy or whatever, it does happen. And we only charge £3.95 carriage, considerably cheaper than Interspares. If you wish to order one please feel free to email Dave on email@example.com
Please remember that messing with the electonics is fine and dandy IF
you know what you're doing and are not liable to fry yourself or a family member, not everyone is that capable. In fact some of the trade guys have been reading this with great interest as if it works then it could save us a fortune and it's one in the eye for Whirlpool and their silly spares pricing policy.
But please, please... if you're even remotely unsure, don't mess with 240V as it will kill you if you get it wrong and even at the silly Whirlpool price of £200, it's not worth risking a life for.