You have a big problem....... Ozzie washer in Oxford. As far as I can tell, there are only limited spares available left in Oz and I can't find a drum support showing anywhere. The bearings and water seal you could probably source from any competent transmission specialist as they will be "generic" components, but not the drum support.
The ISE5 and 10 machines are both excellent products. The 5 is a solid, reliable, quiet family washer; the 10 is almost an industrial standard laundry machine. Both are AAA rated with excellent warranties in their class. Service through your local sales agent, so no bl@@dy call centres, is a good incentive as well!
As an ISE agent myself, I will admit to being biased, but I sell the machines steadily with few problems and have over 300 happy customers to date. People like the personal service angle and the slightly different ethos of the ISE concept.
Which bit of "Unplug it" is causing the problem?
Stop eMailing me. This is a perfectly good forum - use it!