General Enquiries And Questions

scarified wrote:Thanks for the warm welcome. Unfortunatly i'm not trade, Just a grunt on the front line getting hassle from a manager because i don't sell enough insurance lol, need it with the crap we sell.
This is generally my recommendations so please correct me here to provide better customer service.

Hi Dave

Like P45 says welcome to the board, it`s good to have another like minded retailer aboard. Reading betwen the lines do you by any chance work for one of the big "C`s" as the insurance part of your post seems all to familiar .

Again not to quote P45 too much, like me you are in retail so you are trade, so why not apply for trade access? You will be surprised at how much you can learn on the "other side" and the banter is good fun as well.

When it comes to product ranges like you I always want to look after our customers and I don`t like selling the budget lines but sometimes that`s all the customer wants and is not prepared to be educated When it comes to build, reliability, guarantee lengths and service backup. We are Bosch, Hotpoint group, Neff and Miele authorised dealers. These provide our core stock along with any special buys we feel are a reasonable product at a good price. we can therefore supply products from budget to premium depending on the customers requirements.


Yep I agree with you on your product choices, on tumble dryers I personally like the White Knight range by Crosslee, they are good honest machines built well for the price and are easy to repair, far better than the Hotpoint`s and Indesit`s Built in appliances it`s Neff for us everytime, unless it`s a property let of course then yes it will always be a budget machine.

which part of the country are you in


The Don

Quite agree about the tv scenario although we have seen a shift towards the premium end of late, perhaps joe public is starting to wake up to the fact that buying cheap means buying twice.

LJDomestics wrote:It would be interesting to see a thread for the engineers on the forums to post what products they actually have in situ in their homes.

You start it off then and we`ll follow

LJDomestics wrote:
I have a siemens w/m, sienems t/d and a miele ff f/f.
Close to 2 grands worth at time of purchase, all still under warranty.

Very nice

I refused to sell the cheap stuff and, here's the laugh, when people used to tell me they could get a "whatever" for "whatever price" from "whoever" (usually Comet or Currys) I'd quite brazenly tell them to go buy a machine there then if that's what they wanted.

It wasn't arrogance on my part it was just, I couldn't be bothered with getting into bartering nor was I ever prepared to lower my standards or the quality of goods I'd sell to meet the price points. Just my opinion and you can either respect it or not. But I can sleep easy at night.

I've no doubt that many people get on just fine with both as, if they didn't then they wouldn't still be in business so they must do something right. But, to me, they just pile 'em high, sell 'em cheap.

As for the original question and, this is only my personal opinion...

Most of the Zanussi machines I've seen of late I don't like but I don't know them well enough to make much more of that. That said, the feedback from the dealers that do sell/service them these days isn't exactly a glowing report. Shame, it was a good brand at one time, then the accountants stepped in.

Bosch, more and more are having the costs cut. Virtually nothing is actually "German" these days beyond the badge. It is starting to show.

Miele, good machine in general. Shame about the spares and labour pricing when they break. There are also some minor issues that I want to explore for myself that owners have been telling me about, especially with the honeycomb drum.

But all in all, probably the best you can do with what you've got these days.

Dryers, the White Knight/Crosslee things are noisy but other than that, as Don says, they're okay. Beyond that you're way up the scale. The cheap Bosch ones are a Gorenje in a dress.

Refrigeration, depends what you're looking at but for bog standard freestanding fridge freezers, avoid anything remotely with a whiff of Indesit about it, more so if it has electronics involved.

Bosch, not too bad.

AEG, save a packet, buy a Zanussi or Electrolux and get it cheaper with a different colour of trim. Use the saving to buy a warranty.

Miele, save money, go elsewhere and and buy the same unit with a Liebherr badge on it. No need for the warranty generally, anything that will break you'll have to pay for at any rate, like bottle shelves.

Cooking... you really don't wanna go there.

Depends on the requirements.

HTH

K.

helo_75 wrote:has to be comet, i dont seem to have any knowledge of anyone from currys on here (im sure ill be corrected)

Consider yourself corrected!

There are people on here from both as well as other national retailers. In fact, I don't know of one that doesn't have a presence on here in one form or another.

All do their best so far as I can see, inside the constraints that they have to operate within both in sales and service.

K.