We don't hate the engineers at all, that's not at all in any way true. We don't even hate Merloni/Indesit Company (whatever), we just think that they're wrong in some ways that's all. We disagree, simple as that. There's no malice at all other than when Merloni decided to pull the rug from under the independent's feet and that, I'm afraid, left a bitter taste for many but I don't think that should come as a surprise to anyone that knows what went off. the simple fact is that they put people's businesses and livliehoods at extreme risk, some didn't survive it but most did and just won't get burned again.
Merloni/Indesit manufacture and market to a price point and they do that very well, but in many ways they could well be the architect of their own demise as well as others due to continual price cutting and devaluation of the product. But, hey, that's their call in the end if they want to lower profits and share values in that way.
But eventually people will realise that companies like this, Whirlpool and Electrolux amongst others are moving production out of Europe, cutting margins, causing hardship with retailers and producing what I consider to be an inferior product and customers will vote with their feet and their wallets as, ultimately, only consumers have the power to do something about it. But reduced margins means lower service rates, lower training levels, lower stock levels and general cost cutting wherever they can cut it which equates to poorer service when it breaks and, because its made to a price, it's more liable to break. vicsous circle eh?
I do feel sorry for you guys as you've no control over the situation and you're stuck basically often repairing stuff you know is rubbish and trying to tell the customer that it's a decent product. I couldn't do that and i don't, if I think it's rubbish I'll tell a customer that.
But if you are a member of the public looking to replace an appliance, buy a new one or fit a new kitchen with shiny stainless appliances, ask where it came from, consider what you're paying for a supposed "quality" product and where it was made as you might just get a surprise. And for spares the slow boat from China is still a very valid expression in my opinion. All to often you get what you pay for I'm afraid.