richard31 wrote:As yours is under warranty, call out a service guy. Just had the same fault on our machine. If your missus has long hair and malts like a hound, you will probably find the inlet to the drain pump is so clogged up with matted hair and lint that the impeller won't turn, really easy to fix toook me 45 minutes. Small panel at rear of machine reveals the pump, pull of the two pipes (Plastic clips hard to get off, slide them sideways), remove wire and unclip pump from base of machine by lifting locking tab and sliding to the left, pump can then easily be cleaned. Our machine works well, for now, but it's a Hotpoint so I,ll keep in touch and let you know what goes wrong next week!! PS Don't buy another hotpoint, we won't.
Thanks for this post.
I did everything to the letter in your post and would you believe it, that was the problem and It took 45mins to sort out.
It was a wire out of my wifes bra that jammed the impeller.
And yes those plastic clips are hard to remove.