Site Help

UK Whitegoods website use and help with the site

If you need help with any element of the website, the forums, articles, the engineers search or anything else this is usually the place that you will find all that information.

If you are a member of the public and cannot find what you are looking for here please either email us or use the public general forum

If you are a trade member and have access to the trade forums, please use the UK Whitegoods Forum in the trade section.

Search UK Whitegoods

Here you can search UK Whitegoods for all sorts of information on appliances from the content on the site including articles, forums and even the spare parts store using our custom Google search function.

Just type in what you want to find and anything that is available will be displayed.


Working Out Manufacturer Ratings

We are quite open on how we work out the ratings that we give to various manufacturers and brands that we list in the manufacturer section as well as other places and we will explain the methodology involved and how we get to the ratings that we give for each rating and review.

Rating And Review Bar

We use a simple scale of five blocks to make it easy for people to take in at a glance. This is very deliberate and to make it more complex than this would mean that we would lose that simplicity.

The scale looks like this:

UK Whitegoods ratings and review bar

The worst score is in red, with fewer bars, the best score in green with five bars.

The closer to the central point he more neutral the view is.


There are several categories that we look at when we review a brand and there is a definite formula and method in how we arrive at each rating. Here we will explain each one in turn so that the process is transparent and brands can see how to improve their ranking as well as public able to understand how we get these ratings.

If you have any issue with the ratings given for any particular brand please do not hesitate to contact us with information or evidence that supports the need to alter the rating.

Market Share

Market share is determined by information from various sources but primarily is based on UK market share information published by GfK, ERT and other reputable sources.

If a brand is not listed then it is most likely that we will simply label it as "Not enough data" as the market share has not been measured in any way that allows us to publish a meaningful figure.

Brand Kudos

This is a more esoteric measurement based on the repairer's opinion of how well known a brand is in the public and trade eyes as well as how well regarded that the brand generally is.

Appliance Pricing

Again, this is a rating based on the trade and public perception of the price points for the brand in question and is a general measure of whether the brand is perceived as representing good value for money or not.


This is based on the repairer's opinion, opinions from consumers in the forums, retailer's opinions and from external sources such as Which?. The blend of all these opinions will offer an insight into the general reliability or, perceived quality of the brand.

You will often see comments in the "ALT" tag such as "product quality can vary" as many brands will buy in goods from multiple sources meaning that product quality can vary from appliance to appliance. Where this is the case it will negatively impact the overall score as the quality rating will be driven down by the lower score from poorer quality appliances.

Repair Rating

This is a guide as to how the repair trade, in general, views the brand in terms of ease of repair.

This covers the availability of technical information and diagnostic equipment to the general trade and where these are either not available, expensive or difficult to obtain will lead to a negative scoring.

Repairer Support

This is largely based on the number of repairers registered to repair the particular brand in our engineer search and how popular that the brand is there. 

The less demand for the brand to be added to the repairer's portfolio, the lower the score.

DIY Repair Rating

This is a measure of how easy we feel that the brand is to repair and this is affected by the support from repairers as this directly impacts the levels of support that customers can access in the forums as well as taking into account the cost and availability of spare parts.

Spare Parts Availability

This is measured by access to spare parts through major trade distributors as well as retail availability.

Direct supply through one or two sources is generally viewed in a very negative light as it can be viewed as being a monopolistic situation and we have, on multiple occasions, seen suppliers or importers entering administration leaving customers without the ability to get spare parts. 

If we cannot locate spare parts for the brand with one of around five major UK trade distributors then the likely score in this respect is liable to be very low.

Spare Parts Pricing

This is based on the spare parts pricing from the major spares distributors and is looked at in context with all other brands taking into account, to an extent, the market position of the brand.

For example, we would expect to pay more for a Miele drain pump than a Beko drain pump. However, that should be in line with the appliance pricing so if the Beko pump was say, £20 for a machine that retailed and £200 and the Miele drain pump was £150 for a machine that retailed at £800 then the Miele pump (given that respectively it is £70 over what would be expected) would be considered to be massively overpriced.

We look at random examples of spares prices as well as common spare parts to come to a judgement here.

Where the brand is new to market or we simply cannot find spare parts then you may well find this section labelled as "Not enough information".

Environmental Rating

This is based on the manufcturer's environmental policies as well as spare parts availability and costs as all these factors play together to make the products more repairable in the field (saving the need for replacement) and recondition-able.

In large part in terms of reconditioning, the availability of technical information and equipment is also important.

Brands that have high spares prices and do not make technical information easily available will score negatively on these points.

Conference 2012

Over the last few years the whitegoods annual conferences have grown to become very well attended by the industry and the 2012 event to be held at the Coventry Hilton is set to be the largest whitegoods conference yet.

WTA Member logoThe 2012 Whitegoods Conference takes place on 24th February 2012.

You can register your attendance online using the simple registration form from this link. Registration is now open to all trade delegates as so, if you are in the industry, you are welcome to attend. You do not have to be a member of any trade association to attend.

The online form also allows you to also request hotel accommodation for the event or express your interest in presenting, exhibiting products or services or even holding a seminar/workshop at the conference.

We are still some time away from the conference at the time of writing and many of the items have still to be set but we will be updating this page as this happens in almost real time. So this page will change and be updated with the latest on the conference.

We will be introducing something new at the conference for engineers and, it doesn't come in a white box that is 60x60x85. 

In addition the following companies attending and displaying at the conference thus far:

  • AWS Services
  • Amica Wronki Appliances
  • Europart (H.T. Maddocks)
  • ISE
  • Qualtex
  • Connect Distribution
  • Masterpart
  • Statesman Appliances
  • Swift Distribution

Should you wish to have a display at the conference please contact us for more details.

More to follow!

Useful Links

Online registration available here

A map of the location of the Hilton Hotel is available from this link

The website of the Hilton Coventry is available from this link

Appliance Engineer Search

You may have come across our unique appliance engineer search and wondering how you get your appliance repair business registered on the repair search function. Here we will explain how to do that.

If you have an independent repair company, that is to say that you do not offer national coverage or more than about a hundred postcodes, you can apply for a listing completely free of charge. We do not charge for this service at all, it is offered as a free referral service to both trade and public.

If you haven't yet seen the appliance repair search you can find it from this link.

What The Search DoesUK Whitegoods appliance engineer search facility

The engineer search function came about due to a need for the public (and some corporate trade) wishing to search our database of appliance repairers to find companies in specific areas that repaired specific products and until we created the original repairs@ module no such a search existed. Or, certainly not one that was as open and free as ours was.

The search allows people to enter their postcode, appliance type and appliance make where the postcode, product and brand are matched against our database of repairers for each enquiry and wherever there is a suitable repairer available the results are returned. 

This simple search makes it really easy for your customers to find you, quickly and know that you will repair their machine without having to trawl through phonebooks or hunt the Internet looking for a repairer.

But, more than that, all the repairers must adhere to the basic code of conduct that was set some years ago, carry public liability insurance and be bound by our system for dealing with any complaints that may arise. Not that we have to do much on the complaints front, in six years we have had three, from over 50,000 enquiries.

The enquiry is then passed to you by email (we can only send enquiries to a valid email address) for you to contact the customer and help with the issue.

It's fast, it's safe and it's accurate.

And, free.

How To Get Listed

The first thing you have to do is sign up for a trade account in for the forums. We cannot list accounts on the appliance repair search facility from September 2011 without you having a trade account for the UK Whitegoods forums as the account is set to be linked to your user account to view and alter settings.

To find out how to get an account and trade access assigned to it, please see this article

In the meantime, here's a list of what you will require to get listed on the appliance repair search:

  • Site username (Not your password, we will never ask for that)
  • All your business contact details including email address
  • Public liability details
  • A list of the postcode areas covered - we cannot accept town names or things like "withing XX miles of XXXXX", we must use postcodes
  • List of products and brands that you cover although you will be able to alter them later
  • WTA membership number if applicable, if you are a paid up WTA member then you will be highlighted on the search as the WTA COP overrides the UKW one and offers consumers more protection.

All these details will be required, if you don't have one or more then we will be unable to set you up on the system as we need all these details to give customers the best possible matching repairer.

You can apply online using this form but do please have all the information above to hand as you will need it with any certification and proofs scanned so you can upload them.

If you see your business listed in the search and you want your information displayed in the search results as well as displayed to corporate clients the procedure is exaclty the same. We pull data on appliance repair companies from the internet, word of mouth, agency lists and a host of other sources so you may well see your company displayed even although you may not be aware of it. However, we only show partial details and we do not present your business as a result in our search as we do not know what you do or where and that information is vital in delivering quality search results.

General Information

The approved appliance engineers repair the following products that are listed on the system:

  • Washing Machines
  • Tumble Dryers
  • Washer Dryers
  • Dishwashers
  • Ovens
  • Cookers
  • Hobs
  • Cooker Hoods
  • Fridge Freezers
  • Refrigerators
  • Deep Freezers
  • Chest Freezers
  • Waste Disposal Units
  • Vacuum Cleaners
  • Gas Hobs
  • Gas Ovens
  • Gas Cookers

Most appliance engineers will undertake work on most brands but there can be limitations on what appliances the engineers specialise in carrying out repairs to. Please be aware that not all engineers will repair all products and we ask that they only list the products that they are prepared to repair.

Over 10,000 repairs are searched for using our free appliance engineer search facility every year please mention how you found your local appliance repair engineer when you contact the repairer.

washing machine repairs, dishwasher repairs, fridge repair, freezer repairs, cooker repairs, oven repairs, hob repairs, fridge freezer repairs, washer dryer repairs, tumble dryer repairs

404 Error: Page Not Found


We're really sorry but we can't seem to find the page that you have requested.

ErrorThis is most probably due to an out of date link as we upgraded the site in 2011 with most of the website moving to a new platform. Inbound links will have all been changed when we upgraded to make it easier to use and just generally better.

If you got to this page through an old forum post link please hit back and report the post with the bad link and we'll fix it or if you were looking for a page please contact us and let us know what was not available so we can sort the error out.

This page can also be displayed due to out of date bookmarks, mistyped URLs and so on.

If you were looking for the forums please click here or for the forum search page just click this link

If you were looking for any of the articles you can use the navigation bar above to quickly find what you were looking for or use the search facility to find any articles not in the forums.

For the online appliance spare parts store please click this link to be take straight to the shop or use our parts request form to get spares pricing and availability informatio nfor your applaince.

For any other issues please contact site admin from this page

Our apologies for any inconvenience caused.

Can't Find It? Need More Help With Your

Getting help, buying spare parts or getting a service engineer for can range from being a simple task to a difficult one as you try to pick your way through model numbers, serial numbers, ranges and all sorts of information. We try to make this as easy as possible for you.

Get technical help for your washing machine, dishwasher, cooker and other appliances in our help and support forums To get technical help with your then please click here for our help and support forums
Get spares help and advice for washing machines, dishwashers, ovens, tumble dryers and more from our spare parts experts Contact us for spare parts using our online contact form, simply click this link to get in touch

Find More Information

Get more information faults, spare parts and repairs using the custom Google search below which will search our forums, the spare parts store and all articles.



Appliance spares for washing machines, washer dryers, cookers, ovens, hoods, dishwashers and all other major appliances

Get spare parts in our store, use our online helpdesk or email us for spare parts

Or call us on

01563 557156

Find Local Service Engineers

Find a domestic appliance service engineer to repair your washing machine, dishwasher, cooker, oven, fridge or any other major domestic appliance
Find a local approved service engineer to repair your

Forum Support

Appliance help and support forums where you can talk to actual domestic appliance engineers about washing machines, cookers, dishwashers, fridge freezers and more
Get help from experts in our forums

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