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Smeg

Smeg appliances company logo

Smeg was founded by Vittorio Bertazzoni in 1948 as Smalterie Metallurgiche Emiliane Guastalla (metal enamelling factory in the village of Guastalla, Reggio Emilia). The company is still in the hands of the Bertazzoni family, currently under the direct control of Roberto Bertazzoni. 

Its headquarters are a short distance from Guastalla in Northern Italy.

They are well known in the UK for their 1950's "retro" refrigerators that have curved corners and come in a variety of colours, for example blue, green and special editions as well as unique paintwork.

FAB fridges from Smeg
The iconic Fab fridge range shown here in various finishes

More recently they have expanded their product range to include integrated washing machines and washer dryers to their range of products. In addition they have scored a hit with sales on the "Opera" range of freestanding range cookers, such as the A1 which has almost become a style icon, much like the famed FAB28 fridge and its derivatives. These products, along with style led design in other areas, has led to Smeg being regarded as leading the industry in design terms and aesthetics.

Smeg have always been strong in cooking products with gas hobs, ceramic hobs, ovens and stylish cooker hoods with a designer flavor about them.

The A1 range cooker from Smeg
One Smeg's signature products, the famed A1 Range cooker

Smeg do buy in products from other companies, some of the components for the retro range of refrigeration is currently manufactured by Gorenje and they also sell products to third parties, such as dishwashers to MFI which are in turn sold under the Diplomat and Hygena brand names. However it has to be said that the quality level on some Smeg products are not up to the level that many people buying Smeg expect.

American style side by side fridge freezers are produced by Beko and LG, General Electric and others have been used in the past in much the same manner as many own label brands do.

Smeg seems to focus much more on the design of the products in terms of how they look than how well built that they are.

  Smeg Retail Position

Smeg products don't generally come cheap bar the low-end "contract" ranges which are generally only used for new build contracts, no doubt in an effort to grow the brand into this high volume area, however these products do not carry the same style as the more expensive appliances.

Products from Smeg can be found discounted on the internet and are quite pervasive on the net but are also available through a wide range of specialist kitchen retailers and the Euronics chain. Either of the latter will likely offer far better advice and be able to draw from the full range of products from Smeg.

  Smeg Spare Parts

Spares can be expensive for Smeg machines. Some spare parts such as control modules (timers and PCB controls) seem expensive as do many cosmetic items such as trims and the likes. Spares are easily available through the network of repair agents and also from UK Whitegoods who have a direct spares access to Smeg UK.

As Smeg buy in products from other companies, such as Gorenje for their refrigeration, you can get a lot of spares a lot cheaper by buying it using another manufacturer's part number, if you know where to and how to find that. We stock a lot of such spares and we can obtain almost any Smeg spare part still available.

To find a Smeg spare part though you will need the model number, this quick video we made shows you why that can be absolutely vital in finding the correct spare part that you need:

For specific Smeg spare parts please use the form below or you email us on This email address is being protected from spambots. You need JavaScript enabled to view it.  if you cannot locate them in our store or, you want us to see if there are cheaper alternatives available.

Generally service information is relatively freely available within the industry although some of it is not the best it has to be said. However trade technical support is given by a number of engineers on the UK Whitegoods forum so getting information or help is not too difficult.

Smeg have also started to make all their user manuals or instruction books downloadable freely as PDF files from their website.

  Smeg Servicing & Repairs

Smeg service is handled by a network of independent agents, many of whom offer their services in the UK Whitegoods engineer search service. The network is controlled on Smeg's behalf in the UK by a company called Servevast based in Walshall near Birmingham.

Most of the engineers listed in our engineer search will repair Smeg appliances and, usually, a lot cheaper than you would get from calling Smeg themselves.

We would however like to see more open access to technical information to aid both self repair by owners and the independent trade.

  Smeg Key Contacts

Official website/email: smeguk.com

Official telephone support: 0844 557 9907

Unofficial technical support: UK Whitegoods Forums

Retail spare parts supply: UK Whitegoods Online Store / This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary trade only supplier: Most

Address : Smeg UK LTD, The Magna Building, Wyndyke Furlong, Abingdon, OX14 1DZ

  Smeg Rating & Review

Smeg market share
Smeg hold a reasonable UK market share  
Brand kudos
Good brand reputation in the industry
Smeg is a well known brand in the UK both to trade and public alike
 
Smeg appliance pricing
Reasonable upper mid-range pricing in the main with the occasional budget product  
Quality
Quality levels on cooking and dishwashing good, bought in product falls in line with the verious producers  
Repair rating
Smeg has good spares availablility and reasonably accessible technical information so most repairers have little issue repairing Smeg appliances  
Repairer support
Most repairers will repair a Smeg appliance  
DIY repair rating
Mostly fairly easy to DIY repair Smeg product as access can be difficult and technical not available to the general public but they are better than many  
Spare parts availability
Spare parts available from all major suppliers both trade and public  
Spare part pricing
Many spare parts are expensive but common use spares are okay priced  
Environmental rating
Not enough information on Smeg's environmental policies although we are aware that Smeg are trying in this area  

Overall Rating

Smeg appliances are a reasonable buy
Solid mid to upper mid range products with reasonable backup and excellent spares availability make Smeg appliances a reasonable buy and this is especially so on cooking and dishwashing products.
 

Please do not use the comments below to ask for technical help or advice on any Smeg appliance as the engineers will not see the request. Please use the forums where much more help will be available for Smeg products and usually the support for fault diagnosis etc is pretty good.

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Jason mayor01
Want my smeg oven reconditioning , can any1 help or give me a telephone number which I could ring. ? Thanyou
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Paul younge
my smeg dishwasher mod numberDC1128-1 just hums and flashes lights but does nothing

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