- Created: Monday, 21 August 2006 16:06
- Last Updated: Friday, 17 June 2016 11:01
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Beko Domestic Appliances
The Beko brand name is owned by Arcelik A.S. is a household appliances manufacturer in Turkey. The company is controlled by the Koc Group, seriously it's no joke these are the real company names. This is Turkey's largest and most prestigious group, and is the market leader in Turkey's appliance sector with its Arcelik and Beko brands. It is also one of the biggest household appliances companies in Europe.
We think it was a very good idea to use only the Beko brand name in the UK.
Currently Beko commands a 14-15% share in the refrigerator sector and an approximate 14% share in the washing machine sector of the UK market. This is aided, as is the increasing share of the overall European market, by the fact that Beko now owns the following brands:
Definitely positioned at the budget end of the marketplace but moves are being made to push the brand up to the mid-range pricing for the better specified products that Beko offers.
As a general rule all the Beko (or Arcelik) brands offer reasonable value for money by modern standards although the cheaper products, as with most, are produced on a budget and that is reflected in the quality and longevity of the appliances.
Do not expect top quality plastics in a Beko fridge freezer for example and plastic flaps, bottle trays and so on do tend to feel a little on the weak side like most budget brand refrigeration. Likewise with cookers and built in ovens, they are reasonable for the price but most certainly not top quality products.
Most Beko washing machines we would think are rated for about 1-1500 cycles on the better specified models and lower, in some cases a fair bit lower, on entry level models and we would therefore not recommend them if you do much more than the national average of around 250 washes per year.
Beko Aftersales Service
There are not many repairers that will turn away from a Beko machine as they are generally very serviceable.
Since the demise of Expert Appliance Care much of the service is dealt with for the moment by independent repairers but largely by Electrolux's Service Force agents.
There's actually not a lot bad to say about Beko on this front all things considered and mostly spares are readily available apart from the fact that Beko seem to be increasingly using sealed outer tanks making bearing changes, drum changes and so impossible on later models. You can get more information on sealed tanks in this article about why you should care when buying a washing machine.
Out of warranty the engineers on the engineer search will usually be more than happy to repair any Beko appliance.
Beko Spare Parts
Bought from the correct suppliers Beko spares are actually refreshingly well priced for the most part although fridge freezer compressors have proved costly on occasion as well as a few other isolated spare parts.
There is little issue with obtaining spares although technical information can be sketchy at times and almost all spares can be obtained by UK Whitegoods. Usually all that is required to obtain spare parts is the model number of the appliance, there is not usually any requirement for serial numbers or product codes.
We have however seen some horrific prices online for some Beko spare parts but we think that's more down to the seller than Beko, if you do think the prices that you have been given are too high please ask us about the spare part and we will look at it since we do deal directly with Beko.
There are also a number of low cost compatible items that have become available as Beko has increased in popularity both in the UK and through Europe.
Most of the common spare parts used on Beko Appliances are listed in the following sections of our online store, if you cannot find the spare part you need please ask us and we will locate it for you.
Beko Spare Parts Store Catagories
Most common Beko fault codes, used largely on washing machine models, are available in our fault code section.
Beko has been brought into focus for the media during 2011 due to several incidents that the London Fire Brigade attributed to the failure of a Beko fridge freezer that ultimately led to the unfortunate death of one person, the full story from this link.
Previously Beko had been forced to recall a gas cooker model which reputedly caused the deaths of six people.
What the long term damage, if any, to the Beko brand name will be due these events remains to be seen.
Beko Key Contacts
Official website/email: http://www.beko.co.uk
Official telephone support: 0845 600 4911
Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3
Primary trade only supplier (where available): CDSL
Address : Beko House, Caxton Way, Watford, Herts, WD18 8UF
Beko Ratings & Review
These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Beko appliances. You can find out more about how we work out the ratings here
Beko market share
|Beko UK Market share approx 12% overall|
Beko is a very well known brand in the UK with a reasonable reputation in the budget segment
Beko appliance pricing
DIY repair rating
Spare parts availability
Spare part pricing
Beko are a good bet in the budget segment of the market although that is tempered by the introduction of sealed tanks in washing machines and we would like to see better spares availability from th major trade distributors to encourage competition
Please do not use the comments below to ask for technical support or advice on any Beko appliance as the engineers will not see the request. Please use the forums where much more help will be available for fault diagnosis and support in the forums for Beko products is normally very good.