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Fisher & Paykel

Fisher & Paykel domestic appliances

F&P was founded by Woolf Fisher and Maurice Paykel in 1934 as Fisher & Paykel Industries, initially importing refrigeration and laundry products from the USA. Production commenced in 1939. The company still has a family connection, Gary Paykel being the Group chairman. The company also manufactures industrial production machinery and has major interests in healthcare markets.

Its headquarters are at East Tamaki, Aukland, New Zealand.

They are a relatively new name in the UK and Europe, having formed a "strategic partnership" with Whirlpool in 2003. Keynote feature is the extensive use of stainless steel on refrigeration and cooking products, as well as digital control. The "Dish Drawer" dishwasher is a unique concept, comprising two "mini dishwashers" in one unit, which slide in and out as drawer units.

FAB fridges from Smeg
The signature Dishdrawer shown here in a stainless finish

The "SmartDrive" laundry products beloved of UK Whitegoods Australasian Forum are not sold in the UK or Europe.

In June 2006 Fisher & Paykel aquired the Elba cooking brand in Europe to expand it's European range of appliances with the sale completed in 2007 for €78 million which also meant that they acquired the Delonghi brand of cookers and other appliances at the same time.

In 2009 Chinese company Haier took a large chunk of Fisher & Paykel and now owns a considerable stake of the company equity, in effect, Fisher & Paykel are owned by the Haier company.

  Fisher & Paykel Market Position

Fisher & Paykel products don't generally come cheap, exclusive and expensive is a good description. John Lewis appears to be the best known major retailer but the brand is also available from numerous kitchen specialists and independent retailers.

Products from Fisher & Paykel can also be found on the internet from some online retailers.

Fisher & Paykel's cooking products that are made in New Zealand are rock solid things built to last and they perform very well. 

The Dishdrawers have (and continue to) improve but they are not for everyone by any stretch and we would urge people to think carefully about their needs before taking the plunge and buying one.

  Fisher & Paykel Spares

Spares can be expensive for Fisher & Paykel machines as some people seem to make them that way. But, many of the spares that we've sourced have proved to be actually fairly reasonably if not inexpensively priced.

The only downside is that there are limited options available as there's not a lot of compatible spares available but, with spares being reasonably priced that's not so much of an issue.

When the Fisher & Paykel business was acquired in 2012 by the Chinese Haier company there was a sharp increase in many prices reported by the engineers.

  Fisher & Paykel Service & Repairs

Fisher & Paykel service is handled by independent repairers, many of whom offer their services on our approved engineer search service. The network is controlled by Fisher & Paykel themselves these days and delivered through a network of independent engineers after previously using the Whirlpool network and Domestic & General.

Generally service information is relatively freely available within the industry and is first class.

Trade technical support is given by a number of engineers on the UK Whitegoods forums so getting information or help is not too difficult.

Fisher & Paykel have also started to make their user manuals or instruction books downloadable freely as PDF files from their website which is excellent.

  Fisher & Paykel Key Contacts

Official website/email: http://www.fisherpaykel.co.uk

Official telephone support: 0845 066 2200

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3

Retail spare parts supply: http://shop.ukwhitegoods.co.uk / This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary trade only supplier (where available): Whirlpool

Address : Maidstone Road Kingston, Milton Keynes, MK10 OBD

  Fisher & Paykel Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Fisher & Paykel cookers, dishwashers and other products.

Fisher & Paykel market share
Fisher & Paykel's UK market share is very low  
Brand kudos
Good brand reputation in the industry
Hugely popular in its native New Zealand as well as the USA Fisher & Paykel has become a very well known brand worldwide
 
Fisher & Paykel appliance pricing
Not cheap appliances but well made  
Quality
Dishwashers can be problematic but cooking products excellent  
Repair rating
Once you are familiar with the Fisher & Paykel products they are straightforward to repair  
Repairer support
Pretty good support offered to the trade  
DIY repair rating
Not so easy to DIY repair Fisher & Paykel appliances due to issues with familiarity  
Spare parts availability
No official spare part support that we can find from any suppliers  
Spare part pricing
Dropped due to spare part price increases recently  
Environmental rating
Not enough information on Fisher & Paykel's environmental policies  

Overall Rating

A good appliance generally
Fisher & Paykel are a good bet for those that want well built products and are prepared to pay for them. New Zealand produced cooking products we have seen and used are excellent, dishwashers (dishdrawer) aere okay but seem a little over priced in our opinion.
 

Please do not use the comments below to ask for technical help or fault finding advice on any Fisher & Paykel appliance as the repair technicians will not see your request here. Please use the forums where much more help will be available and is a free service.

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Mark kendell
Hi do you sell spare parts for the fisher and paykel fridge surround Iam after the upright for a 1072 x700x 1875 many thanks

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