User Rating: 5 / 5

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Maurice Lay Distributors is one of the large kitchen distributors in the UK which has been around for some time. In the 1980's they launched their own budget brand of appliances under the Caple name. 

Caple appliances logoAppliances can be made by a number of companies in any number of countries but appear to be mainly sourced from the usual suspects such as Menenghetti for cooking and so on. Caple do however design their own aesthetics whilst using the backbone of other products. 

  Caple Market Position

The trade had the view that Caple was a budget brand with budget appliances and this is reflected in the overall quality and, whilst this may have been true to an extent in the past, of late it's not the case as we've seen it. Probably the biggest obstacle there is that the brand is or was rarely seen outside kitchen specialists (good for them as it means they are not competing with online sellers) and therefore repairers wouldn't have seen very much of the brand and assumed it was just another cheap one that would probably disappear at some point. That would have been wrong.

Caple have improved their products, seem bent on continuing to do so and are trying to move more into the mid-market segment of the market.

Caple do not actually manufacture appliances themselves they buy products in from the likes of Siltal, Fagor Brandt, Haier and many others.


  Caple Spare Parts

Spares pricing isn't too bad and now there is little difficulty in obtaining both spares and technical information. Caple and Maurice Lay it has to be said are normally very helpful when contacted and we can obtain all Caple spares that are currently available with little difficulty. Most commonly used spares are listed in our online store that you can access from this link.

  Caple Aftersales Service

The appliances are not complex and are pretty straightforward enough to repair and almost any of the repairers will have little difficulty in repairing Caple products and you can search for a repairer using our free to use engineer search facility.

Within warranty Caple service is largely dealt with through a network of independent enginers that are sub-contracted to repaircare. Many of those repairers you will also find listed in our engineer search.

  Caple Key Contacts

Official website/email: / This email address is being protected from spambots. You need JavaScript enabled to view it.

Official telephone support: 0117 938 1900

Unofficial technical support:

Retail spare parts supply: / This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary trade only supplier (where available): CDSL

Address : Fourth Way, Avonmouth, Bristol, BS11 8DW

  Caple Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Caple built in appliances and other products.

Caple market share
Not enough information on Caple market share  
Brand kudos
Not a great brand reputation in the industry
Caple is a largely unknown brand to the public but it is well known within the industry
Caple appliance pricing
Not enough information  
Caple are reasonable quality at the price points usually  
Repair rating
Caple appliances are normally standard OEM fare and therefore most are familiar to the trade  
Repairer support
A good many repairers will repair Caple appliances without any problem  
DIY repair rating
Not so easy to DIY repair Caple appliances as many are built in or integrated and require professional repairs  
Spare parts availability
Only one official trade supplier meaning no competition on Caple spare parts pricing  
Spare part pricing
Many spare parts can be prohibitively expensive  
Environmental rating
Not enough information on Caple's environmental policies  

Overall Rating

A reasonable OEM buy on appliances
Caple is a reasonable buy for the most part with some exceptions but, as the appliances are sourced, the recommendation can vary from model to model. In the main though we have found Caple to be a helpful and reasonable company to deal with, even if the supply of spare parts can be limited and, on occasion, very expensive.
Please do not use the comments below to ask for technical support or advice on any Caple domestic appliance as the engineers will not see the request. Please use the appliance help and advice forums from this link where much more help will be available.
Lee James
caple will only allow customers to register product warranty if they provide an email address and phone numbers and in doing so the customer 'is agreeing to marketing messages'.So you can only register if you accept marketing!Disgr aceful!

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