De Dietrich Domestic Appliances

De Dietrich has a long history, the name can be traced back to the 18th century but over the years the appliance side has been sold a few times to different owners.

De Dietrich claim three centuries of innovations, state of the art kitchen appliances that enhance your lifestyle. We'd not fully agree with that, especially given that the name has not been owned by the same people for that length of time and it seems to be stretching the truth somewhat.

De Dietrich launched the first range of vitro-ceramic hobs with integrated knobs in 1985.

Recently De Dietrich was bought by Fagor Electrodomesticos.

Prices

Priced towards the top end of the market it would appear that Fagor want to take on the likes of Bosch, Siemens and Smeg with the De Dietrich brand and, frankly, we don't think that they're up to the task for the moment. The appliances and features are fine and probably would be well enough at home in this segment but they often fall down on service and backup.

Take our advice, if you're looking at these machines look elsewhere, even if they are pretty.

Service

The best description of service on De Dietrich appliances would be, ping pong ball!

It is one of those brands which in the industry, for service, seems almost nomadic as in the past decade we've had direct independent agents (which gave the best results we're told), Domestic & General insurance operating the service and now we have repaircare (another work provider) operating the service responsibility. The problem with shifting service about like this is that nobody gets settled with it.

Of course also being a low-volume manufacturer with a vast range of technically difficult machines to work on, we don't see many and, when we do, we have little or no information to work with. Spares are a nightmare as well, see below.

De Dietrich Spares

To sum up first, spare parts for De Dietrich have an absolute nightmare in the past but De Dietrich are working to solve any issues and that perception in the trade!

Spares in the UK can be expensive but most common parts required aren't too bad for a premium brand. Do be aware though that it is not unknown to have to pay nearly £100 for a set of four plastic knobs for a De Dietrich oven as just one example of price madness.

Spares can also take time to get with lead times of 7-10 days normal, longer not at all unusual. However, De Dietrich have made huge efforts to improve this in recent times and it does appear to be working with all manners of systems to help their customers which we can't fault.

This is the backup that should be expected on a premium brand and quality appliance.

We can get any available spares for Brandt, Fagor and De Dietrich appliances but please bear in mind the above with most of the commonly used spare parts available in our store (link to online spares store) which De Dietrich do keep us abreast of, so most of the spares you might need should be listed, any that are not we can easily order for you.

De Dietrich Service & Repairs

There have been many problems as the brand and the servicing responsibility has been passed from pillar to post over the years in the UK. Many repairers won't touch the brand as they have been burned by them in the past and often, if they will repair one, it's at a huge cost to offset the hassle. Some repairers will quote a fee in excess of £100 just to attend one of these machines.

Service information can be terrible, very often the appliances are in the field before the service agents are even aware that they exist let alone have service information on them. For machines that are largely electronic with massive feature sets this is very poor, sometimes the engineer may well not even know how to switch it on!

That said, it is again something that De Dietrich are actively working to do something about. They have now got far, far better UK support than they have probably ever had in the past and have been improving that support steadily.

Service can be limited depending on geography and, most probably, not the cheapest when you need it. But many De Dietrich agents are exemplary at what they do and many of the repairers listed on our approved appliance engineer listings will be approved De Dietrich repair agents. You can search for a local applaince repair company in our free Find An Engineer facility.