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Franke Appliances

Franke started when Hermann Franke founded a sheet metal business in his name in Rorschach, Switzerland, in 1911 so they've been around for a long, long time.

From that grew the Franke we see today only, for most people, Franke make sinks for your kitchen and no more but that's just one small part of the company's operations. It's biggest sector is in the commercial world making stainless kitchen equipment for commercial kitchens and large chain operations, such as Mcdonalds.

Ordinarily domestic appliance repairers seldom venture into this realm and, until recently, we had little (if anything) to do with Franke as a company on the appliance side. That changed in about 2004 when Franke bought a 49% stake in Faber and it became clear that Franke had plans to venture into the domestic kitchen appliance arena.

Thus far the appliance produced consists of ovens, hobs and hood in a limited range centering on style.

typical Franke oven hob and hood
A taste of Franke's ideas for the kitchen appliances with an oven hob and hood set labeled a "system"


Obviously having only been in the market for a few years, with not a lot of information to go on it is difficult to offer much of an opinion on the products as yet. Added to which they seem to only be available from a few retailers and some kitchen specialists in the UK so availability is extremely limited.

  Franke Market Position

Decidedly mid to upermarket range with prices for an oven starting at about £400 and rising to over £1000 and, for that sort of money, we'd expect outstanding quality however, with little to no experience of the products we cannot say if they are any good.

franke oven
Nice clean styling from Franke on their ovens

To be fair the products do look good and certainly have that modern utilitarian design about them which you would pay for from the likes of Smeg anyway. And, being Franke, we would expect that the quality of especially the finishing steel on the outside to be outstanding and executed with the usual Swiss efficiency.

  Franke Spares & Service

As yet we have no data to support any comment here. Servicing was carried out nationwide by Independent Service (ISDAL) until 2012 when the HI Group collapsed so service levels were okay but, how good service, spares and technical backup is, is a total unknown at this time.

  Franke Key Contacts

Official website/email: http://www.franke.com/kitchensystems/uk/en/home.html / This email address is being protected from spambots. You need JavaScript enabled to view it.

Official telephone support: 0161 436 6280

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3 (Very limited)

Unofficial retail spare parts supply: None

Primary trade only supplier (where available): None

Address : West Park, MIOC, Styal Road, Manchester, M22 5WB

  Franke Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Franke cookers and other products.

Franke market share
Not enough information on Franke market share  
Brand kudos
Largely Franke are unknown in the industry
Franke is a largely unknown brand in the UK for appliances
 
Franke appliance pricing
Not enough information  
Quality
Not enough information to rate the quality of Franke  
Repair rating
Not enough repair information to rate Franke cookers or other appliances  
Repairer support
Little if any information is available to repairers for Franke cookers and other appliances  
DIY repair rating
Not so easy to DIY repair Franke cookers due to lack of technical and spares  
Spare parts availability
No official spare part support that we can find from any suppliers  
Spare part pricing
Not enough demand or information to comment  
Environmental rating
Not enough information on Franke's environmental policies  

Overall Rating

Not enough information on the Meireles brand to offer a lot of opinion
Not much is known about Franke in the UK for appliances including where to get service, spare parts or much of any information about the appliances
 

Please do not use the comments below to ask for technical help or advice on any Franke appliance as the repair technicians will not see your request here. Please use the forums where much more help will be available and is a completely free service.

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J.Dickenson
I have recently replaced for the 2nd time my Franke Moselle chrome plated single stem kitchen tap both of which started to leak from the base of the stem/barrel. My supplier replaced 2 sets of the stem bushes but the leak was only much worse.When I examined the base of the stem it was apparent that the chrome had worn off both on the base and up the sides up to the lower 'O' ring. My supplier then replaced the stem and the leak appears to have diappeared. It would appear that wear is taking place where the two internal base surfaces meet and I think it could be solve by fitting a simple plastic grommet/waher to the base of the stem. I have weitten to Franke (UK)and are awaiting their comments.I would appeciate any comments etc.that you may have.Regards John Dickenson

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