Help & Advice The Appliance Industry Manufacturer Information General Electric Domestic Appliances

General Electric Domestic Appliances

For GE American Fridge Freezer Water Filters Click Here

Ge company logoGE's website boasts that, "GE Consumer & Industrial's Appliances Division manufactures and sells home appliances, including refrigerators, freezers, ranges, dishwashers, washing machines, dryers, microwave ovens, speed cooking ovens, room air conditioners, and water filtration, softening and heating systems. In addition, the business offers the largest manufacturer's service organization in the appliances industry. GE Consumer Services employs a nation-wide fleet of vans to provide prompt, quality service on all Monogram®, GE Profile Performance, GE Profile, GE®, Hotpoint® and RCA appliances."

But GE is one of those brands that here, in the UK and the rest of Europe, we seem to almost forget even exist. I would think that this is mainly down to the fact that the appliances that GE make are more or less specifically targeted at the US market and not orientated toward European consumers or kitchens.

However GE have been around for a long, long time in appliances and on refrigeration at least, have started to make a slow appearance in the UK market.

For example GE's ovens and laundry products are typical US fare, inefficient by European standards and too big and bulky for most European kitchens to accommodate. So much so that currently there appears to be no European presence for GE as a company.

So how come we can buy GE fridges in the UK then?

Ah well, that's an easy mystery to solve. GE refrigeration was actually brought into the UK by a third party distributor, LSY, who distribute the GE refrigeration and some air conditioning products in the UK until around the end of 2009, Some was seen under the Britannia banner, but that seems to have died off and more recently Glen Dimplex appear to be distributing GE Applainces for the UK, probably a part of the deal with GE and Glen Dimplex to work on smart grid products, notably heating products.

A typical GE American fridge freezerGE American Fridge Freezers

GE refrigeration (which is the only bit we're interested in here) isn't exactly what you would call cheap, but it is good solid engineering with an excellent pedigree and it certainly isn't priced out of this world. Let's put it another way, the GE prices haven't been slashed to ribbons along with the quality as we've seen being the case with some other brands.

So far as we know, as we haven't tested a GE in quite some time ourselves and all we can go on is engineer feedback, is that the range seems pretty robust and well built without many problems being experienced and certainly none that would give any rise for concern.

After market failures wise there's likewise little to report that would give much cause for concern. The only fly in the ointment is serviing really.

GE Spares

GE spares, due to the recent turbulent history can, in the UK at least, present a challenge to obtain often with long lead times and high prices. Couple this with limited stocks and it doesnt' paint a pretty picture.

It's a shame as the actual machines themselves are really very good in our opinion, certainly the American fridge freezers stand miles above the competition from Korea and Turkey in terms of quality. It really is a great shame that the brand is let down by spares and service.

As Glen Dimplex now distribute th products we assume that they will also have access to spares but, that might not be entirely good news as Glen Dimplex aren't reknowned for being helpful unless their own employed engineers are calling.

For the older GE washing machines, cookers and dishwashers they were all variants of Hotpoint and Creda machines (as GE owned Hotpoint at the time) so spares for all the legacy products are easily available from our online spares store from this link or, as much as is still available barring the odd few parts that we haven't listed.

GE Service

As above service is now in the hands of Glen Dimplex who run their own team of employed service engineers so service should be okay in terms of quality but, it could prove expensive.

Many of the independent repairers will repair GE products and you can find an approved repairer using our free Find An Engineer function and they will often have much lower labour costs than the likes of Glen Dimplex. Older GE producgts were often just rebadged Hotpoint built machines or Creda cookers and almost none of the independent engineers will have any trouble repairing those.

Please do not use the comments below to ask for technical help, spares or support for GE appliances as the engineers will not see the request. Please use the appliance help and advice forums for GE support from this link where much more help will be available for General Electric Appliances.

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Please do not use the comments box if you need the following.
With notes on where to get the best help at the end of each line:
Spares Help - From the store "Contact Us" option or spares@ukwhitegoods.co.uk
Technical Help - Please use the forums
How To Repair Problems - Please use the forums


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Are You Being Conned On Repairs?

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In some cases, you might not even be calling the manufacturer for service on their products at all, just a large call centre owned by a warranty company or insurer!

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