- Created: Wednesday, 27 July 2011 14:12
- Last Updated: Monday, 03 April 2017 11:29
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Please note that we are not Bush and may not be able assist some enquiries regarding this make!
Argos have been issuing our number as a contact for Bush and we are not Bush!
Bush appears to be an own label brand to be sold only through Argos or limited channels such as on Ebay, Amazon and suchlike but we think that the machines sold outside of Argos are either excess stock machines, end of line or reworked warranty returns.
Bush is effectively not a company that makes domestic appliances at all, merely a brand name that's printed onto some. And as far as we are aware the Argos parent company of Home Retail Group owns the brand name, they are solely responsible for it.
From what we can tell the machines themselves are all of Chinese and Turkish origin from the usual suspects. Some appear to be from Midea and a bunch from Vestel and Termikel and probably one or two more we've missed. Basically, as cheap as you can get and that will be reflected in both the quality of the products and the service.
Some of the field technicians that work or have worked on the machines, especially the cooking products, have not a good word to say for them. We can't tell you what they actually say as it's not fit for publication on a family friendly website but suffice to say, it's very bad. Total rubbish is probably about as close as we can get.
Backup appalling. Spares atrocious. We're sure you get the picture.
As the warnings above state clearly, despite that you may be told that we are a contact for Bush problems even from Argos, we are not a contact for Bush products.
Argos can't seem to understand it's their own label and that nobody else can do anything about any problems on the products bar them!
Another thing, Bush is not Bosch! Yeah, people have though Bush was Bosch and it most certainly is not.
Bush Retail Position
Budget, very firmly budget.
Make no mistake the washing machines are produced to hit a low price point and you cannot expect any decent durability or performance with only two models over £300 and with a clutch of them under £200.
We would suggest that if you are considering a Bush washing machine that you do so on the premise that it likely will not be of a very high quality and is unlikely to last long in normal family use. They may be fine for couples or single person households but we would not advise their use much beyond this.
Cooking products seem to be a mash up of Vestel and Termikel products. The field techs just say that some machines are the most horrid, cheap and nasty cookers that they have ever come across, with some even surprised that they can even be sold in the UK as they're that bad.
Cooling we are not so sure of but expect Vestel or Hisense Kelon to be used. Again, as cheap as can be and not all that good but, they are budget products.
There are plenty alternatives out there from the likes of Beko and many others that offer the same or better durability and products for about the same price as well as coming with better back-end support.
Bush Spare Parts
No official spares arrangements are really known for certain.
We have managed to suss out some of the parts for Bush products but it is often a case looking up every one each time to be sure that the parts are correct and they can be expensive relative to the low cost of the products in store.
Spare parts for many of the Bush machines we can now source, often cheaper than elsewhere however there are still a number that prove difficult if not impossible to get. The best thing to do and, it allows us time to cross reference and try to source lower prices, is to email us the model information and we will do our best to help you.
Doing that may save you a small fortune, it's not uncommon for us to be half the price and in some cases less than other suppliers we've seen for Bush parts.
If parts are no stock in the UK though expect lengthy delays.
As with service below, spare parts are also handled by multiple companies so, it's a nightmare to work out where to get anything let alone actually get a part!
Bush Service And Repairs
Current service is unknown although we suspect it's a mixture of employed and sub-contract engineers through a national call handling agency. Given that the products are usually Vestel made we would imagine that much of the service would be handled by JTM Contracts or 0800 Repair.
It is therefore the case that we cannot even tell you who to call to get one repaired other than persisting with Argos as, it could be any one of several third party servicing companies depending on what product it is you have an issue with.
Out of warranty servicing is possible but lack of spares can cause an issue. Not many, if any, spare parts are listed with the major spares distributors.
Bush Appliances Key Contacts
Official website/email: http://www.argos.co.uk
Official telephone support: 0345 257 7271
Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3 (May be limited)
Unofficial retail spare parts supply: https://shop.ukwhitegoods.co.uk/
Primary trade only supplier (where available): None
Address : Not Available
Bush Ratings & Review
These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Bush appliances. You can find out more about how we work out the ratings here
Bush market share
Bush is a fairly well known brand in the UK to both trade and public
Bush appliance pricing
DIY repair rating
Spare parts availability
Spare part pricing
Bush is a budget brand sold by Argos and is merely rebranded products, usually at the lower end of the quality ladder and price. Not recommended.
Please do not use the comments below to ask for technical help or advice on any Bush washing machine or other Bush appliances as the engineers will not see the request. Please use the forums where much more help may be available but for Bush machines, don't count on it.
bush ceramic hob cookerI bought a Bush free standing cooker from Argos, during the first year I called Argos to complain that the enamel round the hob was cracking and felt rough to the touch. They told me that enamel on cookers was not guaranteed. This cooker is now 2 years old and the enamel has all blistered and cracked, and looks rusty. I need a new cooked, and cannot understand that it never even lasted 1 year. Will never purchase a Bush item again, and will not buy from Argos again.
Bush oven AE6BFsHi,
The brackets connecting the inner and outer doors broke when I was trying to clean my Bush AE6BFS oven. Are you able to source a complete door? I\'ve found outer and inner doors separately but the collective cost is basically the same as a new oven.
faulty cooker thermostatI brought a bush cooker bcl100dfb just over a year ago so warranty now over. but the thermostat in the fan oven has failed I have tried many outlets but they do not recognise the bush type nos etc. can anyone recommend how to solve my situation.
That is a Termikel made product that are, bluntly, a total nightmare to get parts for presently as no mainstream parts outlets carry parts.
We have tried (repeatedly) to get access to those parts and, eighteen months on after being promised access to them, we are still waiting despite numerous attempts.
Argos, so far as we know, are aware of the issue. Termikel is aware. The service company that carry out warranty repairs know.
None have done a thing about the situation.
I think that tells a story and will inform you of the level of care that you might expect.
I dropped a plate which bounced, and smashed the glass front of our BET50W oven, have been quoted £206.00, for a spare door...the whole cooker cost £279.00! Practically impossible to find a replacement, looks like it will have to be a new oven.
handle for ovenI would like to purchase a door handle for a Bush built-in oven model AE6BSS. Is this possible and how much would it would cost? I have rung Argos and they told me they could not sell me the part alone but would have to send a service engineer to install it as well at a cost of £109. The whole oven did not cost much more than this and we installed it ourselves. Thank you.
Yes we can get that for you but it may be a factory order however, we\'d need the long serial number as well to get the exact version of it you need, it\'s about 22 digits long. If you can email that to spares@ukwhiteg oods.co.uk we should be able to help you.