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DeLonghi

Delonghi brand logo

Delonghi didn't actually come onto our radar in whitegoods until the company acquired the Elba brand and production facilities in 1986 as before this Delonghi was primarily involved in te production of small appliances and heating appliances, not in large kitchen appliances.

And, we largely lost interest in Delonghi again in 2007 when Fisher & Paykel purchased the Elba brand and production facilities from Delonghi for €78 million. It would appear that Delonghi wanted out of major appliances to go back to its roots and concentrate on its small appliance and heating businesses.

  Delonghi Market Position

Largely it appears that whilst Delonghi owned Elba they produced in the UK under the Kenwood, Delonghi and Elba brand names with Kenwwod appearing to be an almost exclusive own label brand for the Currys chain of electrical stores. Quality was therefore secondary to meeting retail price points and, like Elba, some quality and features were sacrificed in order to meet retailer demands detracting from what was otherwise not bad products.

The Delonghi brand now seems to have stopped being sold as a major appliance.

  Delonghi Service

Delonghi warranty service is carried out by subcontract engineers through repaircare almost exclusively.

Out of warranty most repairers will have little issue with repairing Delonghi cookers although some do have reservations about some of the dishwashers that Delonghi sold which, we are informed, were cheap Chinese models sourced from Midea or Haier.

For most Delonghi cooker repairs and other appliances, many of the engineers listed on our engineer search will happily repair Delonghi appliances.

  Delonghi Spare Parts

Spares, like Elba, are easy enough to get in large part and reasonably priced mostly. We carry stock of most commonly used spares for Delonghi cookers and built in ovens.

As spares are generally easily available and the cookers and oven not especially complex, almost any of the repairers will offer repair services on these products.

  Delonghi Key Contacts

Official website/email: Not Available

Official telephone support: Not Available

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3

Retail spare parts supply: http://shop.ukwhitegoods.co.uk / This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary trade only supplier (where available): CDSL

Address : Not published

  Delonghi Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Delonghi cookers and other products.

Delonghi market share
Not enough information on Delonghi market share  
Brand kudos
Delonghi has a reasonable brand reputation in the industry
Delonghi is a well known brand name with both trade and public
 
Delonghi appliance pricing
Delonghi sell reasonable priced applainces although some are a little short on features  
Quality
Delonghi tend to be okay for the price point  
Repair rating
Not much of a chalenge as most Delonghi products are relatively simple  
Repairer support
Most repairers will repair Delonghi appliances  
DIY repair rating
Not always easy to DIY repair Delonghi cookers but most jobs like element replacement and so on are pretty straightforward  
Spare parts availability
Good availability of most Delonghi spare parts from a few suppliers  
Spare part pricing
Most Delonghi spares are reasonably priced  
Environmental rating
Not enough information on Delonghi's environmental policies  

Overall Rating

Delonghi is a reasonable budget to mid range buy
Delonghi is a good budget to mid range buy with good repairer support, reasonably priced and available spare parts
 

Please do not use the comments below to ask for technical support or fault finding advice on any Delonghi cooker or another appliance as the repair technicians will not see the request. Please use the forums where more help will be available and is a completely free service.

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