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Gaggenau

Gaggenau company logo 2012

Gaggenau has been around forever, it is one of the oldest brand names in the appliance industry with roots that can be traced back to almost medieval times if you believe the rhetoric from the company. However it wasn't until the 1930's that the company actually started to focus on making appliances, at that time cookers.

What is generally omitted from the history of Gaggenau on it's sale literature is that it was bought by the BSH Group, Bosch und Siemens Hausgeräte in 1995 and is entirely owned by the BSH Group. Quite how the brand is operated within the group is open to speculation but it does seem to have the leading technological products and design elements before the lower market position brands have access to those elements.

We feel that the idea on Bosch's part may have been to try to challenge Miele with the Gaggenau brand.

It is fair to say that, with the exception of a very elite few brands, Gaggenau sits right at the very top of the pricing scale and remains a very exclusive brand that is quite probably beyond the financial reach of many people. In other words, it is extremely expensive products and with some very niche ones.

  Gaggenau Service

Almost exclusively carried out by Bosch Service with little independent service.

Like other Bosch products access to technical information is extremely limited forcing owners to use the brand's own service and, in this case, we would advise that you contact Bosch's service department.

  Gaggenau Spare Parts

Although there is a lot of commonality with other Bosch owned brands spares such as Siemens and Neff, most Gaggenau owners do not repair their own appliances nor would they wish to do so. Therefore the availability of spare parts for Gaggenau is extremely small and limited.

  Gaggenau Key Contacts

Official website/email: http://www.gaggenau.com/gb/

Official telephone support: 0844 892 8921

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3

Retail spare parts supply: http://shop.ukwhitegoods.co.uk / This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary trade only supplier (where available): None

Address : Grand Union House, Old Wolverton Road, Milton Keynes, MK12 5PT

  Gaggenau Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Gaggenau ovens and other products.

Gaggenau market share
Not enough information on Gaggenau market share  
Brand kudos
Not a great brand reputation in the industry
Gaggenau is a fairly well known brand in the UK to both trade and public
 
Gaggenau appliance pricing
Not enough information  
Quality
Not enough information to rate the quality of Gaggenau properly but historically they have been very good  
Repair rating
Not enough repair information to rate Gaggenau cookers or other appliances but they are very complex  
Repairer support
Little if any information is available to repairers for Gaggenau cookers and other appliances  
DIY repair rating
Not so easy to DIY repair Gaggenau appliances due to lack of technical and spares  
Spare parts availability
No official spare part support that we can find from any suppliers  
Spare part pricing
Not enough demand or information to comment but expect big bills  
Environmental rating
Not enough information on Gaggenau's environmental policies  

Overall Rating

Not enough information on the Gaggenau brand to offer a lot of opinion
Gaggenau in the UK has limited support for service, spare parts or much of any information other than through their own service which is carried out by Bosch
 

Please do not use the comments below to ask for technical support or fault diagnosis advice on any Gaggenau appliance as the engineers will not see your request here. Please use the forums where more help might be available and is a completely free service.

Please note that technical information is extremely restricted by Bosch for Gaggenau products.

Gravatar
Gonzalo de Gisbert
Gaggenau AT400
Hello,

I have a new Gaggenau AT400 which was ordered by mistake last year when we renovated our kitchen (we were meant to order the AL400). I would like to sell this unit as it\'s a lovely piece of kit and a shame to be sitting in our storage room unused. All the installation parts, etc. are included. Would you be interested in buying this unit?

Kindly let me know.

Many thanks,

Gonzalo

2000 Characters left


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