Hisense Kelon

Hisense is a Chinese manufacturer of domestic appliance including washing machines, fridges, freezers and fridge freezers although the group does manufacturer a wide range of other consumer electronics, air conditioning and small applainces.

Hisense company logoFrom what we can gather Hisense was set up in 1987 but there isn't too much of the actual history of how the company came into being available.

The actual brand is little known in the UK but so far as we can gather Hisense has made branded products that have been sold under various brand names in the UK including Frigidaire and Fridgemaster until the demise of the HI Group in 2012. Insofar as we are aware Hisense branded domestic appliance products were not sold in the UK although televisions may have been.

Our sources tell us that Hisense have acquired these brands from the HI Group administrators, Ernst & Young, which has now been confirmed.

Hisense Service

Until the demise of Independent Service (ISDAL) alongside the collapse of the HI Group service on the Fridgemaster and Frigidaire brands was carried out by ISDAL. We presume that any Hisense branded products that may have been sold in the UK would also have been serviced by ISDAL although there is no clarity on that particular point.

We have no official confirmation but it is believed that service for these brands will move to JTM Contracts or 0800 Repair.

Hisense Spare Parts

Currently we are unaware of availability for Hisense spare parts.

Hisense Key Contacts

Official website/email: http://www.hisense.com /  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Official telephone support: 01924 227399

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3 (Limited support)

Unofficial Hisense spare parts: http://shop.ukwhitegoods.co.uk / This e-mail address is being protected from spambots. You need JavaScript enabled to view it (Very limited)

Retail spare parts supply: Unknown

Primary trade only supplier (where available): Unknown

Address : Not published

Hisense Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Hisense appliances. You can find out more about how we work out the ratings here

Hisense market share
Not enough information on Hisense market share
Brand kudos
Not a great brand reputation in the industry
Hisense is an unknown brand in the UK to both trade and public
Hisense appliance pricing
Not enough information
Quality
What we've seen isn't great
Repair rating
Poor spares and support
Repairer support
Little if any information is available to repairers for Hisense appliances
DIY repair rating
Not so easy to DIY repair Hisense due to lack of technical and spares
Spare parts availability
No official spare part support that we can find from any suppliers
Spare part pricing
Not enough demand or information to comment
Environmental rating
Not enough information on Hisense's environmental policies

Overall Hisense Rating

Not enough information on the Arda brand to offer a lot of opinion
Not much is known about Hisense in the UK, where to get service, spare parts or much of any information about the fridge freezers and other appliances

Please do not use the comments below to ask for technical help or advice on any Hisense appliance as the engineers will not see the request. Please use the appliance help and advice forums from this link where much more help will be available and is a completely free service.

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How To Repair Problems - Please use the forums


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