05 March 2013

Essentials Appliances

Essentials is a budget brand for the electrical retailer Currys and is an exclusive brand to the retailer but they do not actually make the products. All the washing machine and dishwasher models we could find appear to be rebranded Vestel products with some that appear to have come from China, namely Midea or Haier but with little to no information on the actual brand name itself.

Given the price points it is reasonable to say that these appliances are not of particularly high quality and will not be built to take much more than light use.

Essentials Market Position

Budget brand positioned at the very bottom of the market that is exclusively sold through Currys both in store and online.

Essentials Service

All service is now, so far as we are aware, being handled by Curry's own KnowHow service.

Essentials Spare Parts

Currys has exclusivity to the brand's spares and no alternative suppliers are known other than perhaps a few spare parts that have been cross referenced that have been also used on other brands. Supply of spare parts seems to be extremely limited beyond Currys as a retail outlet.

Essentials Key Contacts

Official website/email: http://www.currys.co.uk

Official telephone support: 0844 561 0018

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3 (May be limited)

Unofficial retail spare parts supply: Not Available

Primary trade only supplier (where available): Unknown

Address : Currys, PO Box 1684, Sheffield, S2 5YA

Essentials Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Essentials appliances. You can find out more about how we work out the ratings here

Essentials market share
 Not enough information on Essentials market share
Essentials Brand kudos
 Not a well known brand in the industry or with the public
Essentials appliance pricing
 Not enough information
Essentials Quality
 Not enough information to rate the quality of Essentials
Repair rating
 Not enough repair information to rate Essentials appliances
Repairer support
 Little if any information is available to repairers for Essentials appliances
DIY repair rating
 Not so easy to DIY repair Essentials appliances due to limited technical information and spares
Spare parts availability
 Only one oulet for spare parts and high prices
Spare part pricing
 Essentials spare part prices are difficult to obtain as supply is limited
Environmental rating
 Not enough information on Essentials' environmental policies

Overall Essentials Rating

 Not enough information on the Arda brand to offer a lot of opinion
Essentials is, essentially, another re-branded range of appliance with limited support and limited supplies of spare parts outside of the warranty.

Please do not use the comments below to ask for technical help or advice on any Essentials appliance as the engineers will not see the request. Please use the appliance help and advice forums from this link where much more help will be available and is a completely free service. 

 

Add comment

Please do not use the comments box if you need the following.
With notes on where to get the best help at the end of each line:
Spares Help - From the store "Contact Us" option or spares@ukwhitegoods.co.uk
Technical Help - Please use the forums
How To Repair Problems - Please use the forums


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Are You Being Conned On Repairs?

Before you consider a fixed cost repair, which many manufacturers offer now, or get scared into taking out a "repair contract" because you're given stupidly high repair quotes on the phone please read this article first.  It will take you five minutes and could save you a lot of cash.
In some cases, you might not even be calling the manufacturer for service on their products at all, just a large call centre owned by a warranty company or insurer!

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Get technical help for your washing machine, dishwasher, cooker and other appliances in our help and support forums To get technical help for a product then please click here for the help and support forums
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