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Cooke & Lewis brand logoCooke & Lewis Appliances

Cooke & Lewis is a budget (very budget) brand produced for the British based DIY chain B&Q.

Much of the cooking products seem to come from Cata or through some sort of commercial deal there but we do not know if that is set in stone and that any product you buy will be Cata or something else. The reason for us pointing that out is that B&Q could choose to buy in products from others as well or, products that Cata cannot supply.

For example, laundry products Cata largely do not make so the chances are that those would be yet another rebadged Vestel machine.

We have come across a few parts listed for these products but it’s not good and information seems to be very poor.

Let us put it this way, we are not at all impressed with the product or support, what little we can find. Therefore, we’d advise that these machines are best avoided if possible as they are much the same as many other own label brands you could buy.

  Cooke & Lewis Market Position

Like other similar brands, the very bottom of the market on pricing that we have seen, they are firmly in the budget camp if not bargain basement.

We suspect that many of the products are low quality Far Eastern or Turkish in origin.

  Cooke & Lewis Service

Unknown.

This is a complete mystery, we have no idea who is carrying out service on these products, if indeed anyone is.

The consensus seems to be that 0800 Repair may be carrying out the service work but, we really do not know for sure.

  Cooke & Lewis Spare Parts

Very little is known about Cooke & Lewis spare parts as we have had little call to investigate obtaining them, most likely due to low sales volumes under the brand name.

When looking across all the major spares suppliers however we could find zero information or spare parts availability for any products we looked at. We suspect therefore that spares supplies will be either very difficult if possible or restricted to one outlet only. 

If our assesment is correct and these are Far Eastern in origin, do not expect spare parts to be available for much more than a few years. If that.

Please note that we are not Cooke & Lewis and cannot assist with most enquiries regarding this make!

  Cooke & Lewis Key Contacts

Official website/email: www.diy.com

Official telephone support: 

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3 (May be limited)

Unofficial retail spare parts supply: None

Primary trade only supplier (where available): None

Address : 

  Cooke & Lewis Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Cooke & Lewis cookers and other products.

Market share
Not enough information on Cata market share  
Brand kudos
Largely an unknown brand, even within the industry  
Appliance pricing
Not enough information  
Quality
Not enough information to rate the quality of Cata  
Repair rating
Not enough repair information to rate Cata cookers or other appliances  
Repairer support
Little if any information is available to repairers for Cata cookers and other appliances  
DIY repair rating
Not so easy to DIY repair Cata cookers due to lack of technical and spares  
Spare parts availability
No official spare part support that we can find from any suppliers  
Spare part pricing
Not enough demand or information to comment  
Environmental rating
Not enough information on Cata's environmental policies  

Overall Rating

Not enough information on the Cata brand to offer a lot of opinion
Not a lot is known about Cooke & Lewis, where to get service, spare parts or much of any information about the cookers and other appliances and with no spare parts listed with the main trade suppliers it is hard to recommend the brand.
 
Please do not use the comments below to ask for technical help or advice on any appliance as the engineers will not see the request. Please use the appliance help and advice forums from this link where much more help will be available.

 

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A. Hilmi
Push Button for CLWM6120 Washing Machine
The above plastic button is broken, need to buy one. Could you please help me on how to buy it
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floirac
Problem of spare parts CUBBII
Hello I commanded at CASTORAMA Perpignan (France) 2 doors glass motives for a shower CUBBII, one of the two having exploded.

CASTORAMA does not manage for 8 months to know if you can deliver these two doors.

Can you tell me if you can deliver these two doors or not.
My reference commands(orders ) at CASTORAMA Perpignan is N° 770189

Thank you

Best regards
Gilles FLOIRAC

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