- Created: Thursday, 16 June 2016 10:15
- Last Updated: Thursday, 13 April 2017 13:16
- Hits: 14255
Please note that we are not Cookworks and we will normally not be able to assist with this brand
Cookworks is but another own label brand that seems only to be sold by Argos and as the name suggests it’s all about cooking products.
Just as with Bush, Proaction and the other brands that are touted through Argos they are cheap and if you pay attention closely you will also notice that there are Bush branded products that are virtually identical to some of the Cookworks ones. So same stuff, different name on the front, different price.
We would hazard that as these machines are primarily sold online or from a catalogue in store it will be really hard for people to see that and quite easily pay a lot more for the same machine rebranded.
As per the rest expect the usual Turkish and Chinese stuff, with not great support, almost no technical or spare parts support and hideous prices for many parts.
Our advice is to pass on this brand totally and look at some thing more sensible as, in our opinion, this is not a sensible option at all.
Cookworks Market Position
Need you even ask?
Cheap as chips, with some being nasty as well by all accounts.
However it has to be said, that depends on where the machine has come from as Cookworks products are sourced from various places. Some of it, while obviously not exactly a Rolls Royce isn't utterly terrible at the prices but some, not good. Care is required.
We expect it to be the usual mash up of Minerva Services, First4Service, JTM Contracts and 0800 Repair. It will probably be a lottery based on what product it is so service levels will vary hugely on that then on the local agents being used.
The repairers that have "experienced" the machines under this brand name well, let's just say they were less than impressed. All severely criticise the build quality and we do mean severely along with rounding on spare parts not being available.
Fully expect this to be one of the brands that, once out of warranty, that you find the repairers will have filed in the "we don't do that" category.
Cookworks Spare Parts
All we can say is, good luck.
Virtually no listings with any spare part distributors, zero spare parts information and what we have seen appears to be hideously expensive.
You should seriously consider before buying a cooker or any other appliance why parts and service matter.
We have managed to get access to some models spare parts for Cookworks and usually at more sensible prices than we have seen previously however this is limited so far to models produced by Vestel. But, we're still on it.
Cookworks Key Contacts
Official website/email: http://www.argos.co.uk
Official telephone support: 0345 257 7271
Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3 (May be limited)
Unofficial retail spare parts supply: https://shop.ukwhitegoods.co.uk/
Primary trade only supplier (where available): None
Address : Not Available
Cookworks Rating & Review
Cookworks market share
Cookworks appliance pricing
DIY repair rating
Spare parts availability
Spare part pricing
With limited spare parts avaialbility and seemingly poor support it is hard to recommend buying a Cookworks appliance so, we won't. we wouldn't buy one and we don't recommend that people buy this brand.
Please do not use the comments below to ask for technical help or fault advice on any Cookworks appliance as the engineers will not see the request here. Please use the forums where more help may be available.
Cookworks Food Slicer S892First one was did not operate and was assumed to be faulty. Checked the fuse in the plug which was ok. Exchanged for a second one at Argos. Same problem!
No customer service for this brand offered in the user manual.
Can\'t even get into the works to look for any obvious problems because one of the screws is a security type.
I there an extra secret switch somewhere which has been missed?
Cookworks food slicerGot a second slicer with the same problem as the first one. In the end I decided to get into the slicer to see if there was a problem. I made a security screw \'undo tool\' by filing a slot in standard screwdriver.
When opened it, I operated the on/off switch manually and it came back life!
The problems are caused by the switch not lining up with operating mechanism. The switch is a really sloppy fit into a plastic moulded fitting. It\'s hit and miss whether it will operate or not.
I really think the product should be withdrawn and re- designed, especially as so many users have had problems.