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Please note that we are not HEC and we will normally not be able to assist with this brand

HEC Appliances

Just like all the other Argos own label brands like ProAction, Bush, Cookworks and so on it’s all too likely that if you are reading this that it’s not good news if you’ve bought one of these appliances.

Basically there’s little to no support, the machines that we’ve seen appear to be made by Vestel and they are at the very bottom of the market.

Older machines we’re not sure about as there’s almost nothing online about the brand and no active products that we could find at the time of writing so, we suspect that the HEC brand is dead or dormant for the time being.

  HEC Market Position

Need you even ask?

Right down there at the very bottom of the market.

  HEC Service

Who knows!

We expect it to be the usual JTM Contracts and 0800 Repair

Fully expect this to be another one of the brands that, once out of warranty, that you find the repairers will have filed in the "we don't do that" category.

  HEC Spare Parts

All we can say is, good luck.

Virtually no listings with any spare part distributors, zero spare parts information and what we have seen appears to be hideously expensive.

You should seriously consider before buying an HEC product or any other appliance why parts and service matter.

  HEC Key Contacts

Official website/email: http://www.argos.co.uk

Official telephone support: 0345 257 7271

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3 (May be limited)

Unofficial retail spare parts supply: None

Primary trade only supplier (where available): None

Address : Not Available

  HEC Rating & Review

You can find out how we determine these rating in this article explaining how we put this together in as easy way possible for people to understand quickly.

HEC market share
Tiny UK market share, thankfully some might argue
Tiny UK market share, thankfully some might argue
Brand kudos
Largely unknown in the industry let alone with the public
Largely unknown in the industry let alone with the public
HEC appliance pricing
Very cheap
Very cheap but, that's abotu the only redeeming quality
Quality
Not good quality levels at all sadly.
At the price points and with it just being somethinng else rebadged, don't expect anything approaching good
Repair rating
Feedback not good
Feedback we have seen from the troops is not good however, there's not been a lot of it
Repairer support
Authorised agents might fix them but, it's quite likely nobody else will
Authorised agents might fix them but, it's entirely likely nobody else will
DIY repair rating
Not so easy to DIY repair HEC products as there is no information or spare parts available
With no technical support and few if any spare parts available we're sure you can guess that DIY repairs either aren't happenign or, will be torturous
Spare parts availability
No spare parts available from any major suppliers
No spare parts available from any major suppliers
Spare part pricing
None found to form any opinion
None found to form any opinion
Environmental rating
Not enough information on HEC's environmental policies
Not enough information on HEC's environmental policies

Overall Rating

Our advice, avoid this one!
more cheap own label brand products that should be avoided if possible

 

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