Fault codes used on the Nextra series of dishwasher models from Hoover that may also be used on some Candy dishwasher models.
Before you start any investigation of the fault or even remove the lid of the dishwasher please read and fully understand this article in full and pay particular attention to the safety and information notices at the bottom of this page as they contain extremely important information!
Please remember to support our site by buying Hoover spares from our spare part store and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can search for a repairer using the engineer search function.
Like other fault codes these written for dishwasher repairers and not for the general public by Hoover and UK Whitegoods and they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. For more help and advice on fault finding on a dishwasher please refer to our dishwasher fault finding guide from this link before you begin.
Please check that any Hoover dishwasher spares recommended are suitable for use on your particular model and production code or serial number. If you are unsure about the suitability of any spare part please ask to ensure that you get the correct spares for your dishwasher. Please, don't guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.
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E2 |
Water fill time outThe dishwasher has failed to fill with water in a reasonable time.
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E3 |
Water drain time outThe dishwasher has failed to drain the water in a reasonable time.
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E4 |
Anti flood device trippedThe dishwasher has detected a water leak through the anti flood device being activated.
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E5 |
NTC fault detectedThe dishwasher has detected and error with the temperature sensor or NTC, this can be cause by a short as well as an open NTC detection.
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E7 |
Main circulation pump fault detectedThe dishwasher control module has detected a failure with the tachometric dynamo on the main motor or recirculation pump as Candy call it. To us, it's the motor tacho that has an error.
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E8 |
Water heating time out or faultThe dishwasher has failed to heat with water in a reasonable time or has failed to detect the water heating element.
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E9 |
Turbidity sensor failureThe dishwasher detected a problem with the turbidity sensor which is the infrared sensor that detects the level of detergent in the water by reading the level of "turbidity" in the sump. Note that this fault code will only appear on models that have this feature fitted.
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Ee |
Water heating element safety switch open circuit
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Eh |
Water heating element safety switch short circuit
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Ei |
Water heating element failureThe dishwasher has failed to detect the water heating element or detects a short circuit on the heater.
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Should you need more help and guidance please use the links from this article as most of them will help you to understand your Hoover dishwasher a lot better and probably very much help you in diagnosing the fault you have. Of course there are many other articles on the site that will also help you do this.
In addition you can post in our help and advice forums after registering but please do pay heed to the information below before doing so and read the guides, they are there to help you. But if you are in any doubt at all or don't think you are up to diagnosing the fault yourself please get a professional repair engineer.
You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other washing machines:
Please do note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular model as all codes apply to a wide range of appliances and not normally any one specific model. To determine if these fault codes do apply to your particular Hoover dishwasher model please post a request to confirm this in the forums.
Can't Find It? Need More Help With Your Fault?
Buying spare parts for any dishwasher or getting a service engineer can range from the simplest task in the world to one of the most daunting as you try to pick your way through model numbers, serial numbers, ranges and all sorts of information. We try to make this as simple as possible for you and take out any hassle but, sometimes, we know that we all need a little help from the experts.
| To get technical help for a dishwasher then please click here to use our dishwasher forum | |
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Get more information about your from UK whitegoods including more on faults, spares and repairs using the custom Google search below which will search our forums, the spare parts store and all content.
With notes on where to get the best help at the end of each line:
Spares Help - From the store "Contact Us" option or spares@ukwhitegoods.co.uk
Technical Help - Please use the forums
How To Repair Problems - Please use the forums