Hotpoint Mistral Fridge Freezer Fault Codes

These fault codes relate to many error or fault codes that are displayed on Hotpoint Mistral range fridge freezer models although it may not apply to all Hotpoint Mistral fridge freezers as some do not have the ability to display error codes.

The error code is displayed as a digital code, exactly as you will see below with little variation on most models.

Since the fault codes for these Hotpoint fridge freezers for the general public's use they may not offer a lot of help in many cases. For the service engineer they give a steer in the right direction but, that's about it really. Beyond the general meanings it is down to investigation and proper fault diagnosis.

Before you start any investigation of the fault or even remove the any part of the fridge freezer please read and fully understand this article in full and pay particular attention to the safety and information notices at the bottom of this page as they contain extremely important information!

Please remember to support our site by buying spares from our spare part store here and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can search for a repairer from this link.

The codes are, from the UK Whitegoods Fault Code Guide are as below.

Hotpoint Mistral Fridge Freezer Fault Codes

These fault codes are written for appliance repairers and not for the general public by Hotpoint and they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. For more help and advice on fault finding on refrigeration please refer to our basic refrigeration fault finding guide from this link before you begin.

Further help on how frost free refrigeration works can be found in this article.

Common Mistral Range Problems 

Without doubt the most common issues with the Hotpoint Mistral fridge freezers that are the frost free type are the two thermistors, this one in the freezer and this one in the fridge. These thermistors seem to fail, for whatever reason, on a fairly regular basis and create all kinds of different symptoms.

The actual control modules seem to be pretty robust, they rarely fail.

Fan motors do fail but contact us for advice as there are three different kinds used and there have been changes made to those spares.


Freezer Thermistor open circuit


Freezer Thermistor short circuit


Fridge Thermistor open circuit


Fridge Thermistor short circuit.


Evaporator Thermistor open circuit


Evaporator Thermistor short circuit


Temperature set switch open circuit


No feedback from Baffle


Fridge Baffle motor operating continuously


Defrost time out

Please check that any Hotpoint spares recommended are suitable for use on your particular model and serial number. If you are unsure about the suitability of any spare part please ask to ensure that you get the correct spares for your fridge freezer. Please, don't guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.

More Hotpoint Fridge Freezer Help, Advice And Guidance

Should you need more help and guidance please use the links from this article as most of them will help you to understand your Hotpoint Mistral fridge freezer a lot better and probably very much help you in diagnosing the fault you have. Of course there are many other articles on the site that will also help you do this.

In addition you can post in our help and advice forums after registering but please do pay heed to the information below before doing so and read the guides, they are there to help you.

You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other washing machines:

  • We are not responsible for your safety, you are and by using this guide you accept that and accept that any damage that you may cause and work undertaken is entirely at your own risk.
  • We will advise the common causes of the fault codes but we cannot guarantee that any parts or work recommended will resolve the issue. It is entirely your responsibility to diagnose your particular problem and resolve it.
  • We are not responsible for you buying spares that do not resolve the problem, this is down to your own diagnosis not ours.
  • No warranty is inferred, implied or given.
You also have to understand that fault or error codes are not a "magic bullet", they will not tell you what the problem is, they will only offer you an indication of where the problem lies and they are no substitute for good old fashioned diagnostic skills. You can find out more about what fault codes actually tell you in this article. So please be well aware that, even with this new found knowledge you will still have to actually be capable of investigating and diagnosing the problem and this means adhering to basic appliance safety for working on them. As, if you don't and tell the engineers in the forums that you hooked up components to a live feed, worked on a live appliance and so on they will be a whole heap less willing to help you in our fridge freezer forum because they will assume that you are trying to commit suicide and are not safe working on your machine.

Please do note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular model as all codes apply to a wide range of appliances and not normally any one specific model. To determine if these fault codes do apply to your particular Hotpoint Mistral fridge freezer model please post a request to confirm this in the forums.


-1 #13 Assy 2015-02-22 21:37
Hi my fridge wouldn't turn on. When I turn the electric on it stayed red. I push red but it doesn't turn on to green. Therefore nothing comes up. What can I do?
+3 #12 Kevin Balmer 2015-01-24 12:45
Display shows ea what can i do to fix it
+1 #11 William Ellis 2014-10-27 22:43
Hi, I have a hotpoint mistral FF91S with an E2 error message, will your freeze thermistor fix the problem?
+2 #10 William Ellis 2014-10-27 22:40
Hi I have a hotpoint mistral FF91S with an error code E2, will your freezer thermistor fix the problem?
+1 #9 Brenda Bates 2014-06-20 07:33
I am getting E 8 = evaporator thermistor short circuit

how to correct
+1 #8 Paul hopwood 2014-04-19 12:07
What does EA code mean and what can a do to get it fixed if needed cheers Paul
-1 #7 BB22 2014-03-24 10:16
Hi, fridge won't cool down stuck at 15C, frezer at -22C, both fans work, all vents clean, fridge thermo works, fridge thermistor/evap? behind lamp controlling vent flap is stuck. Fan kick in when door closes. Any ideas what needs replacing? Thanks
0 #6 sheila lucy 2014-02-19 17:16
my mistral keeps show fault code ERR if I turn it off for a while it resets but then soon goes again
-1 #5 bernadette 2013-12-19 14:11
Quoting spiros:
my promblem is a code i can fix this promblem my refrigetor?

Quoting spiros:
my promblem is a code i can fix this promblem my refrigetor?

how can i fix error code EE
+4 #4 miss gemma williams 2013-04-25 18:19
hi my mistral displays an e2 error code
and the digital read out changes temp alot
but in that the freezer still works, with a little frost but the fridge i think isnt circulating any cold air and temp says 12 sometimes higher but light is on.ha.
do hear like rocks falling sometimes in side it, i have just defrosted it for 48 hours and hoovered any dust or dirt from the grill at bottom and at back ( and just to say no ice at rear on any pipes or anywhere not heared fan for a while either please can anyone say that this big good looking appliance is worth repairing of has it gone. just waiting to see what happens in the next day,was about £400 pound about 8 years ago

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