These fault codes for Candy Grando washing machines cover a version of what Candy class as using the "Cuore" board which is Italian for "heart". These washing machines and the Cuore board is used on washing machines produced in the Candy factory in Brugherio.
The "Cuore" Control Modules feature a potentiometer used for the program selector directly welded onto the printed circuit board.
Candy Washing Machine Ranges
The error codes are displayed through the simultaneous flashing of the FIRST LED of the Chronovision series and of the LED of the FIRST OPTION BUTTON together.
The time for the displaying of each code, is 15 seconds. During this period of time, both LEDs flash together at the frequency of 1 Hz (one flash per second), for a number of times corresponding to the number of the error to be displayed. Then, they stay OFF for all the time that's missing to the end of the period of 15 seconds. The sequence is repeated until service intervention or until the machine is switched OFF.
Please also note that many of the codes highlight that wiring faults can cause the error being reported, this can include faulty or dirty connections as well as physical wiring damage or loose connection blocks etc.
These PCB's are often model specific, that is to say that they are dedicated to a particular model or range of model numbers that share the same basic features, do not take it for granted that because they all use the same fault or error code reporting system that they are all the same because they're not. It is also not the case that when it says that there's a communication error or suchlike that the electronic control board is faulty, if you choose to replace it you do so completely at your own risk.
Most of our approved repairers will be able to carry out these sorts of repairs for you at a reasonable cost.
If they make a mistake they have to pay for a replacement board, if you make a mistake then it would be you paying for it and it's not worth the risk.
Please remember to support our site by buying Candy washing machine spares from our store here and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can search for a Candy washing machine engineer using the engineer search.
These fault codes are written for washing machine repairers and not for the general public by Candy and they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. For more help and advice on fault finding on a washing machine please refer to our basic fault finding guide from this link before you begin.
Please check that any Candy, Hoover or Zerowatt washing machine spares recommended are suitable for use on your particular model and serial number. If you are unsure about the suitability of any spare part please ask to ensure that you get the correct spares for your washing machine or washer dryer. Please, don't guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.
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Error 0 |
Defective control module - Not programmed Cuore control
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Error 1 |
Door safety lock error
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Error 2 |
Not filled in preset time allowed - washing machine does not fill
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Error 3 |
Not drained in time allowed - washing machine fails to drain water
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Error 4 |
Multiple instances of anti-flood contacts in pressure switch being made
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Error 5 |
NTC fault - temperature sensor detected as either open circuit or shorted
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Error 6 |
EEPROM failure - defective electronic controller
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Error 7 |
Door lock error
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Error 7a |
Motor fault detected - jammed rotor or drum
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Error 8 |
Motor tacho fault - washing machine motor tacho detected as open circuit or shorted
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Error 9 |
Short circuit motor triac on electronic module
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Error 12 |
Communication error between electronic control boards and wiring
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Error 13 |
Communication error between boards and wiring
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Error 14 |
Water heating error detected
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Error 15 |
Defective control module - Not programmed Cuore control
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Error 16 |
Water heating element detected as short circuit
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Error 17 |
Wrong signal from motor tachometric generator
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Error 18 |
Defective control module - also can be wrong electrical input frequency
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Candy Washing Machine Spares
We have deliberately not given links to any spares in this article and, as you may suspect from this guidance, with very good reason.
Candy spares are found using two key pieces of information, what the part is and the serial number from the rating plate. We can often find them from the model number because we can eliminate multiple instances on occasion and, we know what we're looking at and for, you often won't. But, even with our knowledge even we will often need the serial number or production code to identify the machine correctly and, accordingly, the spares required.
Our advice is very simple, don't guess at it and end up with the wrong parts, contact us from this link and check that you are ordering the correct Candy spares.
Should you need more help and guidance please use the links from this article as most of them will help you to understand your Candy or Hoover washing machine a lot better and probably very much help you in diagnosing the fault you have. Of course there are many other articles on the site that will also help you do this.
In addition you can post in our washing machine forum after registering but please do pay heed to the information below before doing so and read the guides, they are there to help you.
You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other washing machines:
Please do note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular model as all codes apply to a wide range of appliances and not normally any one specific model. To determine if these fault codes do apply to your particular Candy washing machine or washer dryer model please post a request to confirm this in the forums.
Can't Find It? Need More Help With Your ?
Getting help, buying spare parts or getting a service engineer for can range from being a simple task to a difficult one as you try to pick your way through model numbers, serial numbers, ranges and all sorts of information. We try to make this as easy as possible for you.
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Get more information faults, spare parts and repairs using the custom Google search below which will search our forums, the spare parts store and all articles.
With notes on where to get the best help at the end of each line:
Spares Help - From the store "Contact Us" option or spares@ukwhitegoods.co.uk
Technical Help - Please use the forums
How To Repair Problems - Please use the forums