These fault codes for Candy CMD washer dryers, these washer dryers and the boards board may be used on other washer dryer models produced by Candy but sold under other Candy brands such as Hoover, Zerowatt and others.
The Active Rinse & 90 minute LED's flash simultaneously, count the flashes for the error code as shown below.
Please remember to support our site by buying Candy spares from our store here and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can search for a repairer from the link below.
To find a washing machine engineer to repair a Candy washing machine just click here |
These fault codes are written for washer dryer repairers and not for the general public by Candy and they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. For more help and advice on fault finding on a washing machine please refer to our basic fault finding guide from this link before you begin.
Please check that any Candy, Hoover or Zerowatt washing machine spares recommended are suitable for use on your particular model and serial number. If you are unsure about the suitability of any spare part please ask to ensure that you get the correct spares for your washing machine or washer dryer. Please, don't guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.
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1 |
Door safety lock error
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2 |
Not filled in preset time allowed - washing machine does not fill
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3 |
Not drained after four minutes - washing machine fails to drain water
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4 |
Multiple instances of anti-flood contacts in pressure switch being made
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5 |
NTC fault - temperature sensor detected as either open circuit or shorted
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6 |
Coreboard failure - defective electronic controller
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7 |
Motor or drum jammed
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8 |
Motor tacho fault - washing machine motor tacho detected as open circuit or shorted
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9 |
Short circuit motor triac on electronic module
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10 |
Not used
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11 |
Faulty dryer module
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12 |
Communication error between control board and display module
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13 |
Communication error between control board and display module
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Candy Washing Machine Spares
We have deliberately not given links to any spares in this article and, as you may suspect from this guidance, with very good reason.
Hoover, Candy, Zerowatt and all other Candy Group appliances are found using two key pieces of information, what the part is and the serial number from the rating plate. We can often find them from the model number because we can eliminate multiple instances on occasion and, we know what we're looking at and for, you often won't. But, even with our knowledge even we will often need the serial number or production code to identify the machine correctly and, accordingly, the spares required.
Our advice is very simple, don't guess at it and end up with the wrong parts, contact us from this link and check that you are ordering the correct Candy spares.
Should you need more help and guidance please use the links from this article as most of them will help you to understand your Candy or Hoover washing machine a lot better and probably very much help you in diagnosing the fault you have. Of course there are many other articles on the site that will also help you do this.
In addition you can post in our help and advice forums after registering but please do pay heed to the information below before doing so and read the guides, they are there to help you.
You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other washing machines:
Please do note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular model as all codes apply to a wide range of appliances and not normally any one specific model. To determine if these fault codes do apply to your particular Candy washing machine or washer dryer model please post a request to confirm this in the forums.
Buying spare parts for any washing machine or getting a service engineer can range from the simplest task in the world to one of the most daunting as you try to pick your way through model numbers, serial numbers, ranges and all sorts of information. We try to make this as simple as possible for you and take out any hassle but, sometimes, we know that we all need a little help from the experts.
| To get technical help for a washing machine then please click here for our washing machine forum | |
| Contact us for spare parts using our online contact form, simply click this link for our contact page |
With notes on where to get the best help at the end of each line:
Spares Help - From the store "Contact Us" option or spares@ukwhitegoods.co.uk
Technical Help - Please use the forums
How To Repair Problems - Please use the forums