Hi, if you have visited the site looking for spares you are in the right place as there are plenty of good trade members that are constantly on this site and will only be too willing to help you, even with some of the more obscure requests for spares.
We give you all this information and encourage people to read through this because we want to ensure you get the right part, with the right advice and that you stay a customer of UK Whitegoods or one of the many companies that use UK whitegoods. We provide a qualty service and we're proud of it.
Hundreds, if not thousands, of our customers seem to agree with that from the feedback that we get although we choose not to publish it as it's only the good stuff that ever gets aired on almost every website. But we'd say, look in the forums and see you can what our customers really think of our service without any interference from us.
And we can supply virtually any spare part for almost every appliance on the UK (and other) markets where we do not consider the part a possible danger to fit.
You could spend hours looking for a supplier to give you price and availability of a spare on the internet, I know, I've tried! But here you can get an answer pretty quickly, but do bear in mind that most of the trade are on the site during the week within normal working hours and that's when the response to your request will be quickest.
The reason for this is that there are quite literally, millions of spares out there for many, many brands so finding them all on any one site or from any one retailer is virtually impossible. But, with the collective knowledge of the industry on this site your chances of getting the spares you need are vastly increased. Even if someone here cannot supply the spares they can often tell you where you will be able to obtain the spare from so it's worth a try. Many of the members of this site have many years in the trade and can answer questions quickly and very accurately indeed.
We all take pride in the fact that what we provide is a quick, efficient and honest service.
Available 9am to 12:30pm and 1pm to 5pm Monday to Friday excl. Bank Holidays
There have also, sadly been reports of sellers on the net not being up to scratch, it's something we do not tolerate on UK whitegoods and the people handling spares for UK whitegoods have a great many years of experience in the trade, both on spares and service work. We've been around for years, in some cases decades, because we treat customer's correctly, it's that simple.
When buying online also be very wary of parts that seem to cheap, the old caveat of, if it seems to good to be true then it likely is, most certainly applies. Not all spares parts are the same and they are most certainly not all of equal quality, you can read more about this subject from this link
In addition to that, many of the people that are regulars in the forums carry out actual manufacturer service on behalf of a myriad of brand names from Electrolux and Whirlpool, to Hoover and Hotpoint, to more obscure brands like Caple and Lofra most, if not all UK sold brands someone on here is either or has been an agent for and, even if not, we've most likely heard of the brand!
To send an enquiry using a web form, click here
To browse the shop and search for spares click here
And of course you can phone the main office in Kilmarnock on 0845 172 8002 (Local call rate, not a premium rate number)
Or even fax us on 0845 172 8003 (Local call rate number)
What We Can't Do!
Please note that we cannot always supply any spares or accessories to all areas outside of the UK, if you are unsure please ask.
Also, please be aware that we are not allowed, by EU legislation to hand out any technical information or manuals including wiring diagrams unless they are supplied with the spare from the manufacturer.
We are also unable to provide technical support via email, we would suggest that you enquire using the forums as that does work for such enquries.
We cannot accept spares for return that have been fitted or that are damaged due to a fitting attempt that failed. We're sorry but the manufacturers won't accept them back from us and there are a lot of unsrupulous people out there that buy spares to try them and see if it cures the problem and, if not, then try to return them. Of course this does not affect your statutory rights in any way, we just think it's best to be clear, open and honest on our policy in this as with everything else.
When you request spares please give as much information as possible about the part you require, make and model number are absolutely essential to enable anyone to help you as a general rule. Otherwise its a bit like walking into a Ford dealer and asking for a hose from one of their cars with no other information, I'm sure you get the idea.
Also bear in mind that what we see when looking up spares is not a photograph of the part or product that you own, in 99% of cases we'll see something like this picture:
Given that you have to be pretty accurate with the description so that we can tie up what part you are actually seeking with such a simple line drawing. These are as good as it gets in most cases I'm afraid and there are no measurements or any other information usually other than a brief description (like, drain pump) and a part number.
Model numbers will be on the appliance somewhere, normally on the rating plate and please take the full model number including any suffixes.
It is VERY IMPORTANT that you get the model number information from the rating plate on the appliance and NOT FROM THE INSTRUCTION LEAFLET, more often than not the instructions will cover a range of appliances and the spares may differ greatly from what you actually require. In many cases where the rating plate is illegible or damged we may not be able to help you.
To find many manufacturer's spares these days you will also need the production code, serial number or both in some cases. German machines are bad for that and the likes of Bosch/Neff/Siemens appliances the FNR or ENR number is absolutely essential, without it there may be little help available to you. Again, all this information will be found on the rating plate.
Rating plates are generally found in the locations as below:
Of course there can be other places that you will find the model number, it can be printied on the fascia of the appliance and often is, but this may not be enough information to accurately find what you need. But it's better than nothing!
The general rule of thumb is though: The more information you give us the more we can help, the faster we can do that and often the more options that we can give you.
Please be aware that UK whitegoods provides the forums service free of charge for both parties and accepts no liability for transactions not carried out on behalf of UK whitegoods in any way.
There are main agents, resellers, retailers or spares suppliers as well as manufacturers representation on the UK whitegoods website for most recognised UK brands including all of the following brands, but don't panic if you don't see yours here.. just ask as we'll probably be able to get you spares if they are available.
Common UK applaince brand names that we deal with on an almost daily basis include:
Gaggenau - GEC (General Electric) - Gorenje - Glen - Goldstar
Jackson - JMB
Nardi - NEB - New World - Neff - Naiko - NEC - NEI - Norfrost - Normende - Nilfisk
Ocean - Onyx
Premium Appliance Brands Limited (PABL) - Panasonic - Parkinson Cowan - Philco - Philips - Proline - Parnell
Rangemaster - Rosieres
Valera - Viking - Viva - Valor - Vestfrost
Zanussi - Zerowatt
Put another way, if it's for a major domestic appliance and we can't get the spare you need then you probably won't get it... period!
Many, many spares that are in the online store we physically hold in stock and are often shipped the same day that we receive your order. Even if it is a spare part that isn't so common we would usually have most within a day or two and it would ship the same day it was received.