UK Whitegoods Website Help And Guides
- Created: Friday, 18 August 2006 11:49
- Last Updated: Monday, 22 August 2016 16:27
- Hits: 11767
UKW is often quoted or used as a reference in relation to appliance stories in the media generally and the items mentioned below represents only a small sample of some of the assistance and information that we have provided to many various media outlets including BBC One, Channel 4 and many newspapers, radio stations and other publications for both background and comment.
If you are looking for an expert in the field of washing machines, refrigeration or any other large kitchen appliance please feel free to contact us as we are almost sure to be able to help.
The UK Whitegoods website is often ranked amongst the top 200,000 sites in the world (Alexa) and is also ranked highly by Google and other major search engines. We regularly receive over a 7000 visitors a day and generate well over 1.5 million page views, or hits, per calendar month making UKW one of the most popular and authorative appliance websites in the world.
Our current worldwide ranking on Alexa shown below live is:
With well over one thousand trade members from all over the world UKW is unique in it's ability to gather information from within the appliance industry.
We are more than happy to answer any enquiries that the press may have on appliances or the domestic appliance market both in the United Kingdom and in general across the globe. With contacts in almost every major appliance manufacturer or organisation within the industry we will almost always be able to help.
Press & Media Contacts
Kenneth has more than 20 years experience within the appliance industry dealing with all aspects from end product sales, service, refurbishing, spares sales and trade distribution of both spares and finished products. Working for manufacturers both large and small during that time offers a unique insight into the industry.
Kenneth started out in the appliance industry with his father's (James Watt) business, Glasgow based Loudoun Group Services in 1986 officially although Kenneth was involved in the family business even before he left school. Loudoun's had been running since the mid-seventies.
During the period from 1986 to 1997 Kenneth ran or was heavily involved in various aspects of the group's various businesses which included major agencies fro both Zanussi (Electrolux Group) and the Candy Group including Hoover Service. In the early nineties Kenneth ran WATCO, a division of LGS dealing with spares distribution to local traders.
In 1997 when Loudoun Group Services closed down due to contract changes Kenneth, his father and Robert Daniel set up NW Appliance Repairs in Stewarton, Ayrshire working for various manufacturers and insurance companies primarily.
Kenneth started the original Whitegoods mailing list in 2000 and went on to design the website although it was a few years after the concept was born before UK Whitegoods actually went live during June of 2003. The vast majority of articles that are published on UKW have been written by Kenneth.
Today Kenneth runs the day to day operations of UKW and assists in the operation and running of the Whitegoods Trade Association and is emerged in the world of domestic appliances.
Kenneth also undertakes various consultancy contracts from both public and private sector and offering industry insight to those sectors from detergent manufacturers such as Proctor & Gamble, Unilever, various appliance manufacturers through to government bodies such as the OFT, DEFRA, HSE and others.
Kenneth is the primary point of contact for any press or media related enquiries in relation to UKW.
For a direct mobile number, please email normally email is answered within an hour on most working days.
Sean is from an electrical background with one of the former regional electricity boards giving that up some twenty plus years ago to move to Wales and start his own repair business which incorporates a local electrical supply shop as well as spares and the repair business. Day to day this business is run by Sean, his wife Julie and their daughter.
Sean is based Benllech, Anglesey, North Wales and from there operates his own repair business called Deltec Electrical. A former leading council member of DASA (Domestic Appliance Service Association) Sean also has more than twenty years experience within the industry.
Sean has been involved with contract work from many sources in the industry, working for major manufacturers as well as small work providers or insurers.
Today Sean is involved in many aspects of improving the industry as a whole, working with various government and trade organisations to improve service standards.
Dave started his career in the industry working for his father's business in Exeter, CES, as an apprentice appliance engineer eventually running the day to day operations of the company. This covered retail sales through the store as well as running spares and service areas of the business.
Dave operates the UKW office in Devon. Dave previously worked self-employed CES, with his father before joining UKW full time late in 2005.
Again, Dave has over twenty years experience within the industry and is an expert on the spares side of the industry. Dave's knowledge of spares is, in our experience, virtually unsurpassed and unrivalled.
Dave runs the UKW online store as well as answering most of the spares enquiries that we receive, ensuring that people get the correct information and the best possible solution as our spares service is staffed by exceptionally knowledgeable people.
BBC story on why so many fridges are thrown away
BBC Solent Kent Radio: Story on buying American fridge freezers 2007
Sunday Times 2008: Article on appliances
BBC Radio Scotland "Call Kay": Program dedicated to the durability and longevity of appliances and other consumer goods
BBC Radio 4's You & Yours program 3rd October 2012 on the subject of exploding washing machine doors
BBC Your Money, Their Tricks
BBC Watchdog, various
Which? 2015 article on washing machine durability & longevity
2016 BBC Radio article on tumble dryer fires and appliances in general
Aside from the above mentions in the media we will often assist with background research by journalists on stories and can provide an industry view as well as technical support in many instances. This we have done on too many occasions to list.
UK Whitegoods Company Logo
Please note that we do ask that our company logo is used with permission only in advance of any publication in all media formats. Thank you for your understanding.
RETURNS AND REFUNDSHi I have received the item I ordered from you , but it is not what I really need .I wish to return this item and obtain a refund.What is your returns policy