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UK Whitegoods is probably the largest and best domestic appliance resource in the world and we share a wealth of information to help you choose what to buy or avoid and that will get you help with most appliance problems using articles, tutorials and more that show you how to repair most common problems yourself and, if you get stuck or need more help just use our forum where you can get fault finding help from appliance repair experts completely free.

Explore the menus above and below to find articles to help you solve appliance problems, provide appliance buying advice, buy spare parts in our store or you can use the forums for direct help and support with buying choices, faults and more.

For the forum all you need to do is sign in or register, post your question and wait for answers. It's that easy with zero spam, no marketing emails.

If you have a broken down washing machine, fridge freezer, cooker or any other appliance we can probably help you save it as many appliances are thrown away every year for minor faults that could have been easily solved with no parts or a very small cost on spare parts.

Domestic Appliance News

Whirlpool Changes Advice
Whirlpool Changes Advice
Conference 2017
Conference 2017
Bosch Recalls Gas Hobs
Bosch Recalls Gas Hobs
Whirlpool Changes Advice

This evening it has been widely reported that Whirlpool have changed their standing advice about the use of tumble dryers affected by a safety notice to now advising owners not to use them until they are modified.

Whirlpool changes advice on tumble dryer safety programThe updated statement states: "If your tumble dryer is affected by this issue, then you should unplug
it and do not use it until the modification has taken place."

A statement from Whirlpool given to the BBC said that, "We have consistently responded to the advice of Trading Standards and continue to do so. Trading Standards have now notified us that updated usage advice should be communicated to consumers and we are implementing this."

We have obviously covered this topic in some depth over the past year or so since the problem first came to light that there was an unspecified “fire risk” with tumble dryers made and sold under the Hotpoint, Indesit, Creda, Swan and Proline between 2004 and 2015 but not all models are affected.

Of course as we expected, the vultures are circling with Andy Slaughter the MP who called for a debate in the House of Commons on the topic, saying that: “This now opens Whirlpool to claims from customers who have machines they cannot use.

“They should be replacing as well a repairing defective machines and if there is a delay in doing so, which there inevitably will be, they should compensate customers for the extra cost and inconvenience of not having a working dryer.”

And Alice Beer chiming in with “I think it’s completely unreasonable to expect customers not to use their tumble dryers whilst they wait for a modification.

“This is one of the wettest months of the year and anyone with children or extra needs in the family cannot be expected to have wet sheets and clothing spread around their house or flat.

“Instead of pushing its customers to pay for a reduced price replacement for their faulty machine, wouldn’t it be great if customers who are not able to use a machine that they have purchased in good faith are compensated.”

Whether compensation will be forthcoming or not remains to be seen.

However the cost so far to Whirlpool is stated to be in the order of $160 million (£130 million) so Whirlpool, who in July of 2014 bought the Indesit company who were actually the company that built these tumble dryers for €758 million.

So the costs of this are ramping up and, at some point those costs may well become unsustainable and what will happen if that point is reached is anyone’s guess.

With estimates running at there being 3.8 million of these dryers still in use and owners have been contacted by Whirlpool out of a possible 5 million or so there’s an awful lot of costs that Whirlpool will have to soak up. However, about 2.4 million of people contacted have not responded.

Working on the premise that so far, about 1.2 million or thereabouts have cost Whirlpool £130 million that would imply that to complete this program could cost a further £450 million!

We fully expect to see Whirlpool shares take a knock in the short term as the losses pile up.

We’d also bet that some in Whirlpool wish they’d never bought Indesit as it’s looking awfully like it turned out to be a lemon with Whirlpool having to foot the bill for Indesit’s errors.

And, we have absolutely no doubt that this topic will be raised at Friday's Whitegoods Conference.

Conference 2017

Every year we seem to be telling everyone that this year’s conference looks set to be the best yet and we’re doing it again this time round as well, because it is.

The conference takes place on Friday this week, the 24th February 2017 and you can get all the details of time and venue as well as register from this page on Eventbrite.

If you do want to attend and you’ve not registered please do so as soon as possible because so far there are over 175 people attending and tickets are limited.

What’s Happening?

Oh you know, the usual just some of the trade causing trouble as normal with a bunch of things. ;)

But seriously and, not what people sometimes say about the conferences, there is a pretty big announcement for WTA members, they’ll like it. Along with that setting out what the WTA is doing for repairers.

There’s a thing about brands.

A thing about the environment with guests on stage.

John Graham from Repairtech will be explaining all about sourcing appliances from foreign shores, how all that works and it’s really interesting stuff.

Our friend Malcolm Scott from Swift will be updating us all on current trends in the industry, which nicely leads us onto some trends we see and then some expansion on that.

In other words, there’s a fair bit happening and it’s all good, interesting stuff.

Here’s the thing though, all that is spoken of at the conferences is live, there’s no script and many of the topics on stage are from discussions and events right up until the speakers take to the stage. It’s always fresh, it’s always relevant and it’s always interesting and engaging.

And while you might think we are being a bit humorous there let us reassure you, while all this is done in a fun and entertaining way, the content is full of some really serious stuff.

Have Your Say

For attendees we strongly encourage you to download the Crowd Mics app as that is used during the conference. You can find out more on the Crowd Mics website here

Crowd Mics let you, a guest in the audience, ping up questions to the speakers on stage live via text message or even to talk from the floor directly into the AV system. It’s brilliant.

If you’ve got questions, you can get answers right there and then.

Don’t Miss It

The sheer effort that we and the WTA put into these events is huge, it’s well worth making the time to attend and there’s many, many reasons not to miss the annual conference.

Whether you want to get new contact, talk with new or existing suppliers, just sit back and enjoy the show, catch up with friends or all of it, it’s a great day that almost everyone finds well worthwhile.

We look forward to seeing you there.

Bosch Recalls Gas Hobs

Another quarter, another recall and this time it’s Bosch’s turn and not for dishwashers this time but for gas hobs that have a risk of gas leak and explosion reports suggest.

Bosch recalls thousands of built in gas hobsPretty serious stuff then.

We don’t know that much for now on this and, as Bosch do not allow anyone access to their technical or safety bulletins outside the company, we may never know all that much. Perhaps this sort of debacle is a reason they don’t allow access, no scrutiny but anyway we’ll stop whining about it for now.

Reports suggest that there are just shy of 4000 hobs in the field that are a problem.

They were made between 2009 and 2011.

It applies to hobs made by Bosch under the Bosch and it’s owned Neff brand.

We do not have information on the models affected.

**UPDATE** 

We do now know and it is these models:

  • Bosch model: NGU4151DB (produced January 2009 - October 2011)
  • Neff model: T20S31N0 (produced January 2009 - October 2011)

We do not know what the problem is at this stage other than that gas connectors can be damaged as reported in the national press and, that there’s an explosion risk.

We do not know the models that are affected, no list has been provided.

We do know how many incidents there have been.

In other words, Bosch haven’t told anyone much of anything and, from a safety perspective that’s pretty bad in our view.

And yet, Bosch’s operations director, Joe O'Sullivan, told the Daily Mail at the time that the company would back a new registration system for appliance purchases to help with safety recalls.

'Any move to improve registration of appliances to make them easier to trace, we would support,' he said.

The problem with hobs is that the model number is on the underside of the hob on a sticked or plate so, for many people this can be a problem to get to. How Bosch intend to get around that problem we really have no idea.

And, even if our trade forum members spot one, they’ll have no clue if it is one to look for or not as we don’t have a clue what to look for.

Nice one Bosch… want to try again?

No doubt this will be putting your customer’s safety first as all manufacturers do.

Bosch have now put up this page for people to check with