Whirlpool Domestic Appliances
Another giant corporation in appliances, second only to Electrolux until recently
Founded in 1911 by Louis, Frederick and Emory Upton as the Upton Machine Company the behemoth of a company went through various changes until 1950 when the Whirlpool name was established.
Whirlpool has annual sales of over $13 billion, 68,000 employees worldwide at nearly 50 different locations, and manufactures appliances under a variety of brands as listed below.
In 1989 Whirlpool acquired the Philips home appliances division and with that Bauknecht giving Whirlpool a springboard into the European market which it has capitalised on ever since. The European division is headquartered in Italy.
After acquiring the Maytag Corporation on March 31, 2006, Whirlpool Corporation became the largest home appliance maker in the world.
In North America, Whirlpool Corporation is headquartered in Benton Harbor in Michigan and manufacturers appliances in the states of Arkansas, Indiana, Illinois, Iowa, Michigan, Mississippi, Oklahoma, Ohio, South Carolina and Tennessee.
Whirlpool's best known product is the washing machine, which in the United States is today manufactured in Clyde, Ohio. The Clyde washing machine plant produces about 20,000 top-loading washing machines per day, or a total of about 4.8 million per year. The machines are produced for sale primarily in North America and Australia.
Whirlpool also have an agreement with Fisher & Paykel which allows Whirlpool to sell a re-badged version of the Dishdrawer dishwasher.
Brands
Whirlpool
Bauknecht
Brastemp
Consul
Estate
Gladiator GarageWorks
Ignis
KIC (in South Africa)
KitchenAid
Laden (France)
Polar
Roper
Speed Queen Mexico (but not Speed Queen in the United States)
From the recent Maytag acquisition:
Maytag
Admiral
Amana (appliances)
Dixie-Narco
Hoover vacuums (now sold)
Jade
Jenn-Air
Magic Chef
Whirlpool also manufactures under the Kenmore label, (manufactured for Sears, Roebuck and Company). Whirlpool sells more of its appliances under the "Kenmore" name than under its own "Whirlpool" brand in the US.
Retail Prices
As the range of brand names would suggest, like other large players in the industry, Whirlpool appears to be spreading across several sectors, from budget appliances right up to the higher end. Bauknecht was supposed to represent Whirlpool in the higher end of the market but appear to be not much more than re-badged Whirlpool products.
The core Whirlpool brand appears to be budget to mid-range except on contract appliances, to kitchen companies, house builders etc. where the products seem stripped out or lower specified and sold on price.
The dust has still to settle on the acquisition of Maytag but it is expected within the industry that Whirlpool will attempt to use the brand as a more upmarket and higher ticket price route to market.
Aftersales Service
Aftersales in the UK is provided by a network of independent agents who seem to be, generally, almost solely dedicated to Whirlpool service alone. There has been speculation on the quality of service given the rates on offer.
Whirlpool do offer an eight year parts warranty for very little payment on most, if not all, of its products in the UK but this is offset by the high labour charges made to obtain the free parts in much the same way as most other manufacturers like Hoover and Hotpoint operate such schemes.
Recently all incoming call traffic is handled by a company called Inkfish, a division of Domestic & General Insurance. All calls go to a centralised call centre where the call is then routed to the appropriate Service Partner.
Should your appliance be out of warranty at this point the call centre staff will attempt to sell you an insurance policy to cover that repair. It has been alleged by several industry sources that the Inkfish call centre is quoting over-the-top potential repair costs in order to scare customers into accepting these policies. Electrolux has seemingly introduced an almost identical scheme.
Local engineers from repairs@ have little trouble in repairing Whirlpool branded products.
Spares Pricing
Spare part pricing for Whirlpool in the UK is notorious as being ludicrously expensive for many years within the repair industry and, nothing has changed. Spares can be extremely expensive on all Whirlpool products in relation to the purchase price.
Spares can be obtained, often at far lower prices, through UK Whitegoods.
Recently Whirlpool seem to have appointed Connect Distribution Services Limited (CDSL) of Birmingham to supply spares directly to all end users of Whirlpool appliances. This could be set to further damage the Service Partner network as they do rely on income from spares sales.
Apart from stocks held in various Service Partners and distributors all spare parts come from Italy, Whirlpool has no UK spares distribution and this can lead to delays in obtaining spare parts.
Or call us on our direct spares hotline: 0845 172 8002 (lo call)
Find spares in our online store
Kenneth Watt Copyright © by UK Whitegoods All Right Reserved. Published on: 2006-11-04 (8235 reads) [ Go Back ] |
