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Trade Articles - Access To The Trade Forums How to get access to the trade only sections
About The Trade Forums
The trade forums serve as a meeting place, sounding board, spares and technical lifeline, a soapbox, a business zone, a chat area... in other words, it performs a lot of functions and, it performs these in a closed "trade only" environment. There are various reasons for this which are explained throughout the website in other articles, but we do only allow genuine members of the trade have access to those areas.
There are over 1200 trade members on UK Whitegoods and in excess of 20,000 members in total at the time of writing in June 2007. Many of these members helping each other out on a daily basis, for free.
To gain access to this community simply follow these instructions and you too can be having your say to the industry and discover a world that you may not have known even existed!
But we do take measure to ensure that access to these areas, due to the technical and frank nature of some conversations, is kept to being TRADE ONLY. We will have to verify that you are a member of the trade BEFORE access will be made available to these areas.
Step 1: Create An Account
To gain access to any of the forums that are closed to the general public you must have an account registered, this is free and open to anyone. However, permissions are required to gain access to the trade areas this is done to secure information that only the trade should have access to. ONLY trade members will be allowed access and permission will be given to anyone involved in most areas of the trade.
You will have to request access to the trade areas as it is not an automated process and we shall verify the details.
Instructions to create an account, if you need help, are given in the first link in the "Information" box to the left of this message or using the "create one" link below the login panel to the right which you can see on the homepage. If you have any problems please do not hesitate to contact site administration for additional help should you require any either by email or using the "feedback" from the navigation panel on the left.
Before requesting trade access please consider if you qualify to gain access to a trade only area. Those that qualify are in or directly related to the industry, i.e. repairers, manufacturers (employees), insurers, engineers, spares resellers and distributors etc. This does not include similar trades.
There is also now the "Related Trades" forums and group which is primarily there for kitchen specialists, plumbers and others that may have a call to discuss matters in a less public arena with members of our industry. To gain access to this section simply follow the same procedure as for the trade forums.
We do validate the requests every single time and we shall ask for details from you but this is treated with the strictest confidentiality and only site admin have this information. Should you chose to remain anonymous then we will not reveal the identity of any account holder under any circumstance.
We would be a bit remiss if we let non-trade members into a trade only forum, so we do check!
Acceptable Proof Of Trade Status
We often get some confusion over this so to clarify here's a short list of the most common proofs that you are in the trade;
An email address which the domain corresponds to a trade company (Hotmail, AOL, Tiscalli etc. are not acceptable)
Scan of a company ID
Scan of a trade invoice with the company details as an account holder
Scan of a manufacturer/retailer ID badge
Scan of training certification in the areas pertaining to repairs
Please note that this list is not exhaustive but does offer a good indication of the type of information that we are looking for.
Step 2: Contact Site Admin
To organise access to the trade areas please contact site admin with details of your company or the company you work for and admin will enable that feature where appropriate. Please be aware that only genuine trade members will be allowed access and that UKW may verify the details given and also may request references to allow access. Please note that we may ask for proof of your company and verify the details given, identification or some basic questions to ascertain the validity of the request. This also applies to the "Related Trades" and we may require faxed or emailed details to enable access.
Please provide the business details or some proof that you are in the trade or it may delay access being granted, or prevent it from being granted at all.
It really is that simple!
Why We Have To Ask
We're not trying to tie you up in red tape, we don't want that as we don't want to administrate it, but we do want to ensure that the trade forums are kept "trade only"!
A lot of the information within the trade forums could be considered to be sensitive and not for consumption by the general public. Some of it can be quite controversial from a trade perspective let alone the public. Apart from which there is a lot of detailed technical information that gets banded about that, legally, we cannot offer to the public.
For these reasons alone we have to make every effort to ensure that a request for trade access is a valid one, not only to protect the trade members but also the public as well as ourselves from any potential damages.
It is also grossly unfair to have a trade only section that can be viewed by people that have little, if anything, to do with the industry.
More Information
You can find more, as well as related, information on UK Whitegoods trade side from these articles:
A majority of users wanted a set subscriber area for UK Whitegoods subscribers only to decide on general policies etc as is the case with many clubs and other organisations and this was put into operation earlier this year.
Please understand that there is no need for anyone to pay a single penny to use any other forum at this time on UK Whitegoods. The general use of UK Whitegoods is free and will remain so.
This applies to all the forums, including the trade areas, but as detailed above you will have to request access and provide the relevant information to be granted that access.
Note for AOL users 13/12/2003
It has come to our attention that the email sent out to activate the account may not be reaching some AOL subscribers. This is not a problem of the site but it is AOL's heavy policing of "spam" email. It would appear that they are blocking email from any servers that they do not recognise, whilst this will cut out a lot of spam it also has the affect of cutting out many legitimate emails as well, such as the ones sent out by UK Whitegoods.
If you are an AOL customer and you do not receive a confirmation mail please use the feedback function to send an email to site admin who will activate the account on your behalf. We cannot see or change passwords or other details but we can activate the account for you.
It has also come to our attention (10/03/2004), also we believe due due heavy policing by AOL that the site may not display properly, in particular the web based forums, due to some bug in AOL's browser. This does not affect any UK Whitegoods users at all with the exception of AOL users.
The cure is thankfully simple enough, simply set UK Whitegoods as a "trusted" site in your AOL browser settings and the site will appear as normal. Should you have any worries or concerns about this please feel free to contact site admin and examine out privacy statement which we adhere to as rigidly as possible.
Thanks
Why We Have To Ask
