Electrolux, manufacturer of Electrolux and Frigidaire Frontload Washers, has been sued by California, Florida, Maryland, Michigan, Oregon, Pennsylvania and Texas citizens in a lawsuit filed in the United States District Court for the Central District of California. The lawsuit states that Electrolux knew, before it sold its frontload washers to Americans, that they generate mold and bacteria which, in turn, cause the washers and clothes washed in them to have musty, earthy and foul odors. Electrolux, of course, denies there is a problem with its machines and instead has told owners that they caused their Frigidaire and Electrolux washers to grow mold and stink.
Of course this is a common problem across the globe and we have products that can solve the problem, namely Affresh washing machine cleaner. PR Web goes on to report that:
Electrolux, manufacturer of Electrolux and Frigidaire Frontload Washers, has been sued by California, Florida, Maryland, Michigan, Oregon, Pennsylvania and Texas citizens in a lawsuit filed in the United States District Court for the Central District of California i (Case # CV10-5163R (JEMx)). The lawsuit states that Electrolux knew, before it sold its frontload washers to Americans, that they generate mold and bacteria which, in turn, cause the washers and clothes washed in them to have musty, earthy and foul odors ii. Electrolux, of course, denies there is a problem with its machines and instead has told owners that they caused their Frigidaire and Electrolux washers to grow mold and stink.iii The Electrolux and Frigidaire Frontload Washing Machine owners are represented in their lawsuit by attorney Stuart M. Eppsteiner of Eppsteiner & Fiorica Attorneys LLP. Attorney
Eppsteiner said: "Many Electrolux and Frigidaire Frontload Washer owners contacted my office complaining of visible mold and foul odors in their machines. They are very upset. They bought an expensive appliance that was supposed to clean and make their clothes smell fresh. It isn't right that a machine purchased to clean your clothes grows mold, smells bad and make clothes washed in them stink. What really upsets my clients is they have been told the mold and smells are their fault. Can you imagine paying $600- $1800iv for a washing machine and the having the manufacturer tell you that it's your fault the washer is growing mold and makes your clothes stink?"
Frigidaire and Electrolux owners usually first smell foul odors in their machines or on their clothes; then they see black mold on the gray gasket that bridges the stainless steel clothes basket and door v. Attorney Eppsteiner's clients each contacted Electrolux, which provides the warranty for both brands. Eppsteiner's clients were told an assortment of things by Electrolux, including: bad smells and mold are normal; and to buy special frontload deodorant and cleaning products. However, when the owners got really upset or pressed hard, Electrolux would usually have a serviceman replace the rubber gasket or ship the owner a replacement gasket that they would have to figure out how to replace or pay someone to replace. Some owners even paid for the replacement gasket; usually about $150. The common charge for a service technician to replace a gasket is $150. To buy a replacement gasket and pay for the labor to remove and replace a gasket costs close to $300vi.
Attorney Eppsteiner said: "First my clients paid $600-$1200 for these Frontload Washers, then they reported the smells and mold Electrolux concealed from them and that were caused by defects in the washers. If an owner was persistent, Electrolux either sent a gasket that cost $150 to install or made them pay for the gasket and labor to install it. These machines were represented as state of the art and energy efficient vii; however, if you have to run additional ultrahot cycles with bleach to suppress the mold and smell, then owners do not realize significantly lower energy and water costs. To be told you have to buy special products to get mold and foul odors out of a machine that is supposed to clean your clothes is just wrong viii." Adding insult to injury is that in 2005, Electrolux and Whirlpool both reduced the length of their warranties from two years to one year ix. Since Electrolux has not admitted there are inherent defects in its Frontload Washers that cause them to grow mold and stink, it replaces a minor part, the gasket, that it probably hopes will mollify the owner until the warranty expires.
Electrolux just recently boasted that it achieved record second quarter financial results. It claims to have: sold more advanced products in the "premium segment"; improved cash flows, successfully "relaunched" its Frigidaire brand; gained market share through strong Electrolux and Frigidaire sales; and expected to see continued growth in North American sales x. While Electrolux is doing great, owners of its Frontload Washers are not xi. Electrolux and Frigidaire Frontload Washer owners have had to sue Electrolux to get them to do the right thing xii; fix their product, or if they can't, return the money paid for them.
Electrolux, a European appliance company, with operations all over the world, is a major seller of frontload washers. Electrolux and its Frontload manufacturer brethren have hooked the American appliance junkies on the Frontload Washers. The machines have gleaming stainless baskets, designer colors and $300 color-coordinated drawers, which raise the washers up so you can look right at the beautiful polished stainless steel shine xiii. Americans, new to Frontload washers, are just learning that their beautiful machines grow mold and bacteria, stink and make clothes washed in them stink. Maybe America will go "back to the future" and return to buying top-loading washers.
Of course if you buy a front loading washing machine with a stainless steel outer tank you generally don't have these problems. But, cheaper machines with plastic outer tanks do.