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A Dutch consumer magazine has given Samsung Electronics' new drum washing machine a scathing review casting doubt on the firm's claims for a new technology.

Samsung's Eco Bubble washing machine slated in reviews

Samsung says its Eco Bubble 8 kg washing machine creates bubbles that boost performance and reduce energy consumption by up to 70 percent, but Consumentenbond says that comes at an unacceptable price.

It says the washing machine cleans laundry no better than any other, and the water heats up to just 31 degrees Celsius when set at 40 degrees. It also casts doubt on Samsung's claim that a normal washing cycle at 40 degrees Celsius equals the new machine's 15-degree washing cycle.

Consumentenbond says because of excessively short washing time and just two rinsing sessions, the machine does not wash clothes properly. By and large clothes are cleaned relatively well, but stained and dirtier clothes do not benefit.

The U.S. magazine Consumer Reports, meanwhile, says the famous bubbles have no advantage whatsoever.

Samsung claims its own tests show that the temperature goes up to 37 degrees when set at 40 degrees, and that the magazine admits that the five degrees difference "are within the margin of error." It adds the superior quality of its drum washing machines has been recognized by various certified bodies including the VDE Institute in Germany, and German consumer magazine TEST recommended the product along with Bosch and Miele in its October edition.

We'd have to largely agree and say that some of the claims being made are, to be frank, pretty ludicrous and when we quizzed Samsung and asked for evidence and test results to prove the energy use claims they failed to provide them. In addition the claims being made about the load capacity seem somewhat inflated with no actual drum capacity given other than a "claimed" kilogram load figure.

Of course if you have a broken Samsung washing machine you can find someone to repair if on our engineer search.

Elizabeth Felstead
Ecobubble Washer/Dryer
I have been trying to get a Samsung engineer out for 7 days. It is a 3year old machine with a 5yr extended warranty. The dryer no longer heats up. The Customer Service team are based in Manila.
So far I have spoken to 4 different people & I'm getting nowhere fast. I have now sent a complaint to Cooperative Electrical ( who I bought it from) if Samsung cannot meet the guarantee they are breaking Trading Standards.

Anthony day
Samsung Ecobubble 9kg
We have brought a Samsung ecobubble washer it is well built 5 year parts and labour cover for £399 so now at the moment it doesn't spin your clothes dry the smaller holes in the drum than our old one the door design causes small garments to get stuck washing programs to long so we are using a daily wash all the time it is no where near as quiet as my hot point ultimar which we had for 10 years it knocked the socks off this washer not impressed at the moment my wife said she wants her old one back to late now put the old one outside the house for scrap mam next day a white van stopped outside and can he take the washer I said no problem I give him a lift into the van he said these washers are brilliant I said I've had a Samsung he said they make TVs not washers no truer word said see how we go now the clothes stop longer in the dryer which will cost more money
richard jell
samsung washing machine
Had my samsung washer now for five years, it has been fantastic, so quiet, reliable and washes great at 30 degrees.
Marti Masters
Ecobubble 9kg washer is great
When my top.of.the.line Cylinga needed new bearings after 10 years of daily use, I read all the reviews and chose the Samsung Ecobubble 9 kg washing machine because it had a lot of positive reviews. I love this machine. It gets even the dirtiest laundry sparkling clean. For the people who claim it didn\'t clean their laundry, then they did not use the proper cycle. Each cycle has various options and you have to choose the correct one. For example, the heavy duty clean cycle has 4 rinses if you wash at 95 C. It doesn\'t take any longer than other quality washers. For laundry that isn\'t very dirty and you just want to quick wash, there are cycles for that was well. I doubt these negative reviews. The Samsung gets laundry very clean - even laundry soiled by animals - and I wouild buy another one if I ever had to replace the one I own.
Armstrong
Samsung Ecobubble 9kg
Don\'t touch these washers, the programs are very long and for a1400 rpm they are crap, the spin is more like an 800 rpm and the clothes feel full of water, total rip off, had engineer nothing wrong . BUYER BEWARE
Natasha
Samsung EcoBubble washing machine
I\'ve just had the machine delivered but the display & programme setter keep flashing ......... is this normal?
Clivvs
Samsung washing machine
Quote :
I\\\'ve just had the machine delivered but the display & programme setter keep flashing ......... is this normal?

try turning the power off, don\'t forget to remove the back screws that keep the drum still during transit, and also which is important: the machine needs to be calibrated before use, this is a very important thing to do! To calibrate the machine, read the instruction manul thouroghly first. I still can\'t get used to the machine hardly using any water during washes, I wish there was a way to program it to use more water than the factory set level.

Mr Morgan
Samsung Ecobubble
The 3e code appears to be the fault with our machine which says is the motor! Samsung will not fix it even though it supposed to have a 10year warranty on the motor ( our machine is 26 months old) we have been conned customer service are a waste of time the warranty is not worth the paper it is written on.
Trev
Samsung Ecobubble
If you purchased the washer by card under the sales of goods act you can go back to where you bought it. I have just spoken to Trading Standards and have been told the supplier has to repair replace refund within 6 years.

sandi
cycle cant be changed
In the past three months I get the machine \'freezing\' in a mode - I cant change the programs I cant turn it on - No error numbers showing it seems stuck! Any ideas?

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