Whirlpool appears to be coming under increasing pressure over carrying out the tumble dryer recall to try to prevent certain models produced between April 2004 and October 2015 under the Hotpoint, Indesit and Creda brands.
Sources have indicated that currently calls to owner’s homes are being booked into March and in one case, June of this year before the dryer can be modified. Which will disappoint some owners as we are in the season where tumble dryers would typically be expected to be used more frequently.
Whirlpool say that the affected tumble dryers may be used but not left unattended.
However there have been several reports of the dryers suffering from fire damage some time after being used.
As an alternative we have been made aware that Whirlpool have offered some ones a replacement tumble dryer at a reduced cost, reported as being £99 as an alternative to waiting for the free of charge modification to be carried out.
It has also come to light, via a report in the Telegraph, that Hotpoint was made aware of the potential problem in 2013 by Which?.
More recently it has been reported that a Hotpoint tumble dryer was responsible for a fire after the modification was carried out, as reported by the Mail Online. The same report indicates that “at least 750 fires” have been associated with this issue.
Recently leaked email suggest that inexperienced staff may be used to modify these tumble dryers in a bid to scythe the waiting times for a modification to be carried out. This would, in our opinion, suggest that Whirlpool are under increasing pressure to reduce the waiting times.
Some trade members, primarily WTA members, have expressed grave concern over allowing operatives trained solely on how to carry out this modification being allowed to attend and effect the modification as, they will be unlikely to spot other issues through lack of experience and or knowledge about other potential issues on the appliances that they are working on.
From the issue reported with a dryer subsequently going on fire after modification the need for safety and vigilance would certainly appear to be a valid concern.
However it should be noted that, until we have the full details of the reasons behind this it is difficult to arrive at any definitive conclusion.
Recently other information suggests that another concern, perhaps the primary one, is that waiting times for normal service calls is being extended due to the huge influx of work generated by this unprecedented recall. Concerns have been voiced by service agents as well as insurers over the length of time that can be taken to arrange an initial service visit on normal repairs, with some extending beyond acceptable levels.