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  You Want To Be a Technician

At UK Whitegoods we receive a varied range of enquires. However, there are some such as, "How do I become a service engineer" and "Where can I get training for a new employee" that appear on a regular basis. So it is about time we provided a little more information on the subject.

  What Are The Employment Prospects

So you want to be a service engineer eh?

Service industries in general are finding it difficult to find new staff and the whitegoods service sector is no different. This situation is set to get worse as demand increases due to the age of existing personnel being well above average in most if not all companies.

For those seeking to enter the industry this means that there is a wide range of employment options open to them ranging from working for large multinationals, small to medium sized independent businesses to self employment for those who wish to be their own boss.

The repair and servicing of domestic appliances - Washing machines, tumble dryers, dishwasher, vacuum cleaners, and the host of other home electrical appliances is for ever increasing. There are millions of them in every country and every modern household has them, in fact not just households but commercial premises as well. One thing they have in common is that they will at some point in time require the attention of a service company and a Service Engineer.

But where can individuals or businesses seeking to employ new personnel obtain the knowledge and skills to enable them to enter the appliance repair sector?

Insulation test meter

  Where Can You Get Training

The answer is Dixon Training who have been providing in-depth service engineer technical training for over twenty years via an intensive 10 day Domestic Appliance Service Engineer Foundation Course. This in-depth course is designed to provide each candidate with the wide range of technical and practical skills service personnel require. Armed with this solid foundation of technical depth and practical knowledge they can then progress to refine their newly acquired skills in their chosen work environment.

  Do You Require Previous Knowledge

The simple answer is No - practical skills are more important than academic qualifications therefore no previous experience or qualifications are required to attend the course as full "ground level up" training is provided.

What is important is an ability to work well with others and independently when required. Practically minded individuals are therefore ideally suited to this type of work.

However, if a candidate already possesses a level of previous or similar experience this could be of benefit to them but is by no means essential.

  Who Can Take Advantage Of Training

The Domestic Appliance Service Engineer Foundation Course as it is known is non gender specific and therefore open to both male and female applicants on an equal opportunities basis. Dixon Training is pleased to state that over the years it has trained many female candidates.

All applicants should be physically able as some degree of manual handling of equipment will be required and all applicants should be capable of distinguishing colour coded wiring.

Over the years that this established and well recognised training course has been running candidates have come from as far a field as South Africa and the Falkland Islands! However, the majority are from the UK. Many candidates fund themselves whilst others are funded by various Government employment initiatives or directly by their employers. Dixon Training's policy is to provide as much help and guidance as possible in relation to funding.

  Where Does The Training Take Place

The Dixon Training - Domestic Appliance Training Centre is centrally located just off Junction 37 M1 at Unit 8 Kendray Youth Enterprise & Business Centre, Thornton Road, Kendray, Barnsley S70 3NA South Yorkshire and is easily accessible via Motorway, Rail, bus and Air links from all areas of the country and abroad. The specialist in-depth course attracts candidates from all over the UK, Ireland, France, South Africa, Gibraltar, Germany, Sultan of Oman and from even further afield with the furthest to date coming from the Falkland Isles!

  What Does The Repair Course Consist Of

Each course is conducted by Graham Dixon whose experience in the Domestic appliance training sector is well known. Graham has also written several popular books on the subject and has also produced various training videos in addition to providing consultancy and training for several major companies. The main aim of the course is to provide a generic approach to whitegoods repair and servicing and is therefore not model or manufacturer specific. This is to ensure that a thorough understanding of machines in general and technical depth is obtained to assist service personnel to repair most if not all the appliances they encounter. Using a test meter

The structure of the course concentrates on the main appliances, washing machines, Washer dryers, Tumble dryers and dishwashers as this is the area which has the greatest employment and work potential. However the generic structure of the course means that much of the component knowledge and fault finding techniques can be easily transferred to other products that use the same components - such as cookers, vacuum cleaners and the electrical components of refrigeration appliances. Although these later items cannot be covered in their own right on the 10 day course candidates will have covered the function, construction and associated problems related to many of their components - such as heaters, thermostats, motors etc. The in-depth component knowledge, fault finding techniques and practical application of the skills gained during the 10 day foundation course can if required be used to identify and rectify faults within these related products.

All tools and equipment are provided for the duration of the course and each candidate is issued with comprehensive course material which is theirs to keep after the course for reference. Candidate numbers on each course are restricted to ensure that training is on a more personal basis.

For those who are interested employment options open to candidates are also discussed during the course. In addition to main stream employment opportunities advice on self employment and work in the up and coming recycling initiatives springing up throughout the UK are discussed. To this end it may be possible to gain a work placement after a course at an appliance recycling centre where the candidate can put into practice their newly acquired skills in a real work environment (many recycling sites employ candidates trained by Dixon Training).

The course covers a wide range of subjects including:-

  • Health and Safetystripping a drum and tub out of a washing machine
  • Electrical Knowledge
  • Safer Working Practices
  • Supply point earth loop impedance test
  • Earth continuity test of the appliance
  • Appliance insulation test
  • Correct selection and use of test instruments
  • Follow-up action and test records
  • Basic plumbing
  • Installation requirements (plumbing & electrical)
  • Detailed component function
  • Fault finding techniques
  • Use of circuit diagrams & sequence charts
  • Extensive practical application of skills & knowledge gained

  Who Do You Contact

If you are an individual looking to gain the knowledge and skills to enable you to work in the domestic appliance service sector or small or large company seeking training for new or existing personnel your first port of contact should be the Dixon Training website just click the link to go there or email Dixon Training for more information.

washing machine repairs, dishwasher repairs, fridge repair, freezer repairs, cooker repairs, oven repairs, hob repairs, fridge freezer repairs, washer dryer repairs, tumble dryer repairs

Whats the difference
What’s the difference in doing a course with Dixon or white goods?
Dixon training were the original training provider white goods guy went on the course and ripped it off .
Asif javed
Enquiries about appliances cours
Matt said :
What is the course cost?

David cherry
How much is the course
Asif javed said :
Matt said :
What is the course cost?

795 for 10 days
Course cost
What is the course cost?
£795 situated in Barnsley now 10 day course.

Steve Bunyan
White Goods Repair Training
Or for all domestic white goods training including refrigeration call The White goods Training Academy on 01652 409227 or visit
toby smith
Hi there I would like to know how much this course is, also what exactly would it enable me to do? Would I be allowed to go onsite and fix appliances or would further qualifications be needed?
It tells you mate

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