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Caple Appliances

For Caple Fridge Freezer Water Filters Go Here

Maurice Lay Distributors is one of the large kitchen distributors in the UK which has been around for some time. In the 1980's they launched their own budget own label brand of appliances under the Caple name. 

Caple appliances logoAppliances can be made by a number of companies in any number of countries but appear to be mainly sourced from the usual suspects such as Menenghetti for cooking, the usual Chinese and Turkish suspects and so on.

Caple do however design their own aesthetics whilst using the backbone of other products. Pretty much just like everyone else.

  Caple Market Position

The trade had the view that Caple was a budget brand with budget appliances and this is reflected in the overall quality and, whilst this may have been true to an extent in the past, of late it's not always the case as we've seen it. Probably the biggest obstacle there is that the brand is or was rarely seen outside kitchen specialists (good for them as it means they are not competing with online sellers) and therefore repairers wouldn't have seen very much of the brand and assumed it was just another cheap one that would probably disappear at some point. That would have been wrong.

Caple have improved their products, seem bent on continuing to do so and are trying to move more into the mid-market segment of the market.

Do keep in mind Caple do not actually manufacture appliances themselves they buy products in from the likes of Siltal, Fagor Brandt, Haier, Candy, Vestel and many others and are therfore constrained in just how much that they can do as none of these companies will alter the core mechanics for a single customer.

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  Caple Spare Parts

Spares pricing isn't too bad and now there is little difficulty in obtaining both spares and technical information. Caple and Maurice Lay it has to be said are normally very helpful when contacted and we can obtain all Caple spares that are currently available with little difficulty. Most commonly used spare parts are listed in our online store.

It is very much worth asking however as there are many crossovers to other own label brands meaning that you can often find the same parts at lower prices.

  Caple Aftersales Service

The appliances are not complex and are pretty straightforward enough to repair and almost any of the repairers will have little difficulty in repairing Caple products and you can search for a repairer using our free to use engineer search facility.

Within warranty Caple service is largely dealt with through a network of independent enginers that are sub-contracted to repaircare. Many of those repairers you will also find listed in our engineer search and a number of those will be WTA members.

  Caple Key Contacts

Official website/email: http://www.caple.co.uk / This email address is being protected from spambots. You need JavaScript enabled to view it.

Official telephone support: 0117 938 1900

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3

Retail spare parts supply: http://shop.ukwhitegoods.co.uk / This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary trade only supplier (where available): CDSL

Address : Fourth Way, Avonmouth, Bristol, BS11 8DW

  Caple Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Caple built in appliances and other products.

Caple market share
Not enough information on Caple market share  
Brand kudos
Not a great brand reputation in the industry
Caple is a largely unknown brand to the public but it is well known within the industry
 
Caple appliance pricing
Not enough information  
Quality
Caple are reasonable quality at the price points usually  
Repair rating
Caple appliances are normally standard OEM fare and therefore most are familiar to the trade  
Repairer support
A good many repairers will repair Caple appliances without any problem  
DIY repair rating
Not so easy to DIY repair Caple appliances as many are built in or integrated and require professional repairs  
Spare parts availability
Only one official trade supplier meaning no competition on Caple spare parts pricing  
Spare part pricing
Many spare parts can be prohibitively expensive  
Environmental rating
Not enough information on Caple's environmental policies  

Overall Rating

A reasonable OEM buy on appliances
Caple is a reasonable buy for the most part with some exceptions but, as the appliances are sourced, the recommendation can vary from model to model. In the main though we have found Caple to be a helpful and reasonable company to deal with, even if the supply of spare parts can be limited and, on occasion, very expensive.
 

Please do not use the comments below to ask for technical support or advice on any Caple domestic appliance as the engineers will not see the request. Please use the forums where much more help will be available on fault finding and diagnostics on the appliances.

Callum Dooley
Caple Quality?
Caple are the king of copying other kitchen appliances, unfortunately they don't do it very well. They spend no time developing and ensuring the products are reliable and are more about making money in the short term as opposed to looking after their customers.

Their tag line is #CapleQuality which is also laughable as their is nothing quality about their appliances

Dangerous Dave
Reliable washing machine
I have a Caple washine machine which has been heavily used, more than 7 washes/week, for 8 or 9 years. It is showing signs of age now but it has worked well and never been repaired. One of the best w/m I have had.
lloyd
caple hob
installed a caple hob in new kitchen from specialist kitchen supplier.
I would avoid this brand, unreliable, my expereince is htat they are complex to configure, and even the simplest of components are unreliable.

Tim Bourne
Caple products
I have purchased 2 ovens, 2 wine fridges a tumble drier, a CM109 microwave oven and the coffee machine with the Caple brand for a new build kitchen installed in July 2017. Overall. Disappointed! The Microwave setting isn\'t as good as a cheap microwave taking a full minute longer to heat a large mug of milk. The touch controls are very fussy and it condensates badly. The coffee machine makes a nice coffee, but at a temperature it has to be consumed immediately and even then on the cool side. Pre warming the cup helps, but not what cheaper coffee makes do. My £300 bean to cup machine is superior in all respects apart from the look which in a bank of 4 with the ovens and microwave does look good! Ovens are fine, but again the temperature can have a mind of its own with a lock system which can be a pain. Wine Fridges seem ok. Very pleased with the Tumble dryer. Its built in and vented, Not much available to compare in this sector. Door feels very fragile, but easy to use and clean etc. Do I wish I had looked at other products a bit more? Yes! Pleased with the look, but not with the ease of use and performance considering the price!
Craig
Caple
Caple?
Absolute RUBBISH - and the customer service STINKS!!!

Lee James
caple will only allow customers to register product warranty if they provide an email address and phone numbers and in doing so the customer 'is agreeing to marketing messages'.So you can only register if you accept marketing!Disgr aceful!
John
Marketing messages
Marketing messages are irritating, but I suppose customers could register the warranty but unsubscribe from the first marketing message. If there is no link for unsubscribing, record the message as spam.

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