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User Rating: 5 / 5

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No Longer Trading

The Proline brand is no longer trading and there is no active support that we are currently aware of for either the brand or products

Proline was like most other own label brands with this one being owned and operated by Comet and, to our knowledge, was only sold by Comet, serviced by Comet and spares were often only available from Comet. Actually spares can be obtained through UK Whitegoods for a heap of Proline machines as we know what many of them actually are and simply cross-reference.

The brand is positioned at the budget end of the market with (seemingly) many of the current range coming in from China and the likes to keep the costs down. For example the integrated dishwasher, the Proline DWI 5212P, would appear on a cursory glance to be one of the Haier produced integrated dishwashers and, frankly, they are utter rubbish.

It is unfortunate that this is so as, in the past, Comet have chosen some pretty decent machines to represent the Proline brand name, okay so not all were perfect as they did use Brandt, but the Blomberg washing machines were pretty good and the old Ocean machines (later to become Brandt) were actually pretty good. Some of the refrigeration was also pretty well made.

Laterly you could find almost any product imaginable being sold under the name in Comet stores, owned by Kesa Electricals now as well as, we suspect, Darty stores in France, as it seems to be used as a general "Comet" brand for anything from a DVD player to a washing machine or fridge freezer.

  Proline Retail Position

Used to be snapping at the mid-market but recently there appears to have been a downwards trend on pricing placing it firmly in the realms of the budget market.

  Proline Spare Parts

Likewise spare parts were very often ludicrous prices from Comet who supply through their spares website or customer service department. 

The only ray of hope here is that, as the appliances get a little older, we learn what they are and who actually made them (often not much help with the Chinese stuff) and we can often supply spare parts considerably cheaper than Comet could.

We are starting to see a number of especially cosmetic and plastics start to become unavailable from about 2015 onwards though.

  Proline Service & Repairs

Aftersales service from Comet wasn't cheap!

But it now no longer exists since the collapse of Comet.

The independent repairers can often repair Proline appliances at a reasonable cost as they know what they are looking at.

  Proline Key Contacts

Official website/email: No Longer Available

Official telephone support: No Longer Available

Unnofficial technical support:

Unofficial retail spare parts supply: / This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary trade supplier (where available): None

Address : No Longer Trading

  Proline Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Proline appliances.

Proline market share
Not enough information on Proline market share
Proline market share not large enough to offer comment and now ceased
Brand kudos
Not a great brand reputation in the industry
Proline is widely regarded as a budget brand
Proline appliance pricing
Reasonable brand pricing although can be very budget appliances
Reasonably cheap appliances but with some poor quality ones in the mix
Proline products can be made by anyone therefore impossible to be accurate as quality will vary massively
See above: Proline quality varies from model to model
Repair rating
Reasonable to repair mainly although spares can be hard to get and expensive
Easy enough to repair if parts are available at a reasonable cost
Repairer support
Many repairers will repair Proline fridge freezers, washing machines etc but not as many as we would like to see
Poor to moderate support
DIY repair rating
Not so easy to DIY repair Proline appliances due to lack of technical and spares
In line with repairer support and spare cost and availability
Spare parts availability
No official spare part support other than from Comet
Many spare parts are only available from Comet - poor trade supplier support
Spare part pricing
Spares for Proline can be very expensive if there are no alternatives
Proline spares prices from Comet can be nothing short of horiffic
Environmental rating
Not enough information on Admiral's environmental policies
No enviromental policies in place that we are aware of for Proline

Overall Rating

Let down by ludicrous spare part prices and poor support outside the Comet ecosystem
Proline is a budget brand with budget appliances largely let down by little to no support outside of the Comet ecosystem in respect to both technical and spare parts

Please do not use the comments below to ask for technical help or repair advice on any Proline appliance as the technicians will not see the request here. Please use the forums where much more help will be available and is a completely free service.

Kevan Rutherford
Chest Freezer Seal
I have been using a Proline PCF105 for several years and it is still working fine. The problem though, is that the lid seal has gone hard and does not seal properly any more. I have found a company that will make seals to order after giving them the length, width and section profile but they are very expensive. I believe that Comet must have bought these Proline products from a manufacturer but who, and do they still have any parts to sell?
That one is listed being \"Naiko\" so, probably some random Chinese production for Comet.

The seal only came as part of the lid complete and it is obsolete unsurprisingly.

Alan Shew
Proline oven door hindge
I\'ve got a proline fitted oven which the door is not staying closed on
The hinges don\'t seem to be broken !
Can any person please advise on this?

Hi Alan,

You would need to contact spares@ukwhiteg for the parts, if they are still available of course but the hinges sound a reasonable bet.

Coffee maker user manual.
Hi. I\'m looking for the user manual for the Proline Premier TCF2U coffee maker. I\'ve searched numerous places online but to no avail. Do you know of anywhere where I\'d be able to locate such an item?
Sadly not as the company is no longer in existence.
andrew richards
dear white goods uk
i am having problems finding a lamp holder and lamp lens for this model would you be able to help me
make proline
model chim60
ser 0101 00365

Hi Andrew,

There is no info on that model at all now as Comet that owned the Proline brand ceased to exist in 2012 and that will be why you are struggling to find those parts.

I have tried but I cannot locate any info on it even although we know it will be the same as something else, I can\'t tell you what from scores of them.

Hi I need to know if I require by law to have a safety chain for Proline free standing cooker model EFG502.pRODUCT NUMBER 943264289
Julian Wilce
Hi. My proline dishwasher is under 2 years old and has suddenly stopped working. The fuse is ok but no electric is getting to the devise. No lights/ pump working.The model is LDW12P-UI hope you can help. Thank youJulian Wilce

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