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Sub Zero brand logo

The Sub-Zero Freezer Company was founded in 1945, by Westye F. Bakke in Madison, Wisconsin and build high quality and very durable products that border on commercial grade, probably better then some commercial appliances. Westye also forms the name of the UK distributor, the Westye Group.

In 2000, they acquired the domestic appliance line of the Wolf Range Corporation, a California-based manufacturer of professional-style ranges, cooktops and grills for both home and commercial use.

Wolf Appliance Inc., Sub-Zero's expanded the few products acquired from Wolf Range Corporation. It now sells a full array of domestic cooking appliances from kitchen stoves, cooktops, wall ovens, warming drawers and ventilation equipment. The company's products compete with those made by Viking, Dacor, Thermador, GE Monogram, KitchenAid, Jenn-Air and Miele, in other words, right at the very top of the market with stratospheric pricing.

  Sub Zero Servicing

Not much is known about servicing for this very exclusive brand other than that, at present, all contact regarding the products is through the Westye Group's London headquarters.

  Sub Zero Spare Parts

Again, little is known and no spare parts are available from any of the trade spare distribution channels that we can find. We would therefore presume that the only source of spare parts is from Sub Zero themselves which will also restrict servicing choices.

Not many of the repair companies in the engineer search will repair Sub Zero, the lack of spare parts or, where to even get them may explain why.

  Viscount Rating & Review

You can find out how we determine these rating in this article explaining how we put this together in as easy way possible for people to understand quickly.

Sub Zero market share
Tiny UK market share
Tiny UK market share as Sub Zero isn't exactly a mass market product
Brand kudos
Largely unknown in the industry in the UK let alone with the public
Largely unknown in the industry in the UK but very well known in the USA
Sub Zero appliance pricing
Not cheap but very good
Not even remotely cheap but, you get what you pay for here
Quality
Brilliant quality levels
Built like tanks, proper American refrigeration done right
Repair rating
Not good
Great quality but repairs outside of authorised service are hampered by no info or parts
Repairer support
Authorised agents might fix them but, it's quite likely nobody else will
Authorised agents will fix them but, it's quite possible nobody else will
DIY repair rating
Not so easy to DIY repair Sub Zero products as there is no information or spare parts available
Not so easy to DIY repair Sub Zero products as there is no information or spare parts available
Spare parts availability
No spare parts available from any major suppliers
No spare parts available from any major suppliers
Spare part pricing
None found to form any opinion
None found to form any opinion
Environmental rating
Not enough information on Viscount's environmental policies
Not enough information on Sub Zero's environmental policies but he sheer quality and longevity ensures a decent rating anyway

Overall Rating

Great machines but service is a problem
Great machines, true American fridge freezers but they cost a fortuune and spares as well as servicing could prove to be an issue in years to come. Thankfully however, most owners won't need either for many years. Like few others Sub Zero only misses a 5 star rating on the service and parts issue, if they sort those out it would be a full five for them.

 

Please do not use the comments below to ask for technical help or advice on any Sub Zero appliance as the engineers will not see the request here. Please use the forums where more help might be available.

Kenneth Watt
Hi, sorry we cannot get spares for Sub Zero at present.
Julieboo
Are you able to get replacement fridge door panels (stainless steel) for these fridges please?
Kenneth Watt
Hi, sorry that's not a thing we can get spares for I'm afraid.
Terry sullivan
Hi with a few seb-zero undercounter wine fridges, we are looking doe spare door seals 57x74 cm , do you cary these and if yes how much please.regardsTerry

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