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User Rating: 3 / 5

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Crosslee

Crosslee is the parent company of White Knight and who also own the Royal Cozy Fires and Hostess (heating trays and cabinets) brand names.

Crosslee was formed after a management buyout of the the old Philips tumble dryer production facility in Halifax around the time that Whirlpool bought the appliance business from Philips. Since then Crosslee has been producing tumble dryers, hostess trolleys and electric fires.

Crosslee is one of the few UK manufacturers of appliances still trading largely due to competition from low labour cost facilities elsewhere in the world.

  Crosslee Service

Like White Knight service appears to be carried out through repaircare for the time being using it's network of sub-contract appliance engineers.

Almsot any of the repairers listed on our engineer search would have no problem repairing a Crosslee tumble dryer.

  Crosslee Spare Parts

Again, there is almost no issues with Crosslee spare parts and, on the whole, they tend to be reasonably priced.

  Crosslee Key Contacts

Official website/email: http://www.crosslee.co.uk / This email address is being protected from spambots. You need JavaScript enabled to view it.

Official telephone support: 01422 203555

Unofficial technical support: http://www.ukwhitegoods.co.uk/forumsphpbb3

Retail spare parts supply: http://shop.ukwhitegoods.co.uk / This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary trade only supplier (where available): Most

Address : Hipperholme, Halifax, West Yorkshire, HX3 8DE

  Crosslee Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Crosslee appliances. You can find out more about how we work out the ratings here

Crosslee market share
Not enough information on Crosslee market share  
Brand kudos
Not a great brand reputation in the industry
Crosslee is a largely unknown brand in the UK to both trade and public
 
Crosslee appliance pricing
Not overpriced that we have seen but budget appliances mainly  
Quality
Crosslee make reasonable tumble dryers but most other appliances are bought in from other sources  
Repair rating
Crosslee appliances are generally straightforward  
Repairer support
Many repairers will have little issue repairing Crosslee products  
DIY repair rating
Often it is easy to DIY repair Crosslee products as they are relatively simple  
Spare parts availability
Most trade suppliers can obtain spare parts  
Spare part pricing
Normally not too bad with a few exceptions  
Environmental rating
Not enough information on Crosslee's environmental policies  

Overall Rating

Not too bad overall for Crosslee
Crosslee is okay for tumble dryers but all other applainces that we have seen have been bought in from the likes of Vestel and others making them little different to many other offerings.
 

Please do not use the comments below to ask for technical help or advice on any Crosslee appliance as the engineers will not see the request. Please use the forums for fault finding assistance where much more help will be available and is a completely free service.

Gravatar
Nicole Philips
Poor after care
Hi, just a warning for future buyers. If product is faulty and still under guarantee, be warned that it can take weeks to months to get it repaired. Maintenance company used does not pick up the phone (30 min wait). You will spend hours on the phone hoping to get to speak to some one and find out status of repair/date of fix. Not recommended as a company to buy product from.

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