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Hisense Kelon

Hisense company logo

Hisense is a Chinese manufacturer of domestic appliance including washing machines, fridges, freezers and fridge freezers although the group does manufacturer a wide range of other consumer electronics, air conditioning and small appliances.

From what we can gather Hisense was set up in 1987 but there isn't too much of the actual history of how the company came into being available.

The actual brand is little known in the UK but so far as we can gather Hisense has made branded products that have been sold under various brand names in the UK including Frigidaire and Fridgemaster until the demise of the HI Group in 2012. Insofar as we are aware Hisense branded domestic appliance products were not sold in the UK although televisions may have been.

They also make for other brands, such as Rangemaster side by side and other fridge freezer products that are rebadged Hisense machines.

Our sources tell us that Hisense has acquired these brands from the HI Group administrators, Ernst & Young, which has been confirmed.

In 2018 Hisense took a major share of Gorenje and won a Which? Best Buy for one of its side by side fridge freezer models.

  Hisense Service

Until the demise of Independent Service (ISDAL) alongside the collapse of the HI Group service on the Fridgemaster and Frigidaire brands was carried out by ISDAL. We presume that any Hisense branded products that may have been sold in the UK would also have been serviced by ISDAL although there is no clarity on that particular point.

We have no official confirmation but it is believed that service for these brands will move to JTM Contracts or 0800 Repair. But that happened as we expected it would.

We also have access to many Hisense parts from 2018 on and often much cheaper than elsewhere so we are slowly adding and expanding the parts for these products.

  Hisense Spare Parts

We can now source many Hisense spare parts that can be purchased through the online spare store or to ask us to source parts please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. with your model number and serial number.

Or you can use our online helpdesk here

  Hisense Key Contacts

Official website/email:

Official telephone support: 01924 227399

Unofficial technical support: (Limited support)

Unofficial Hisense spare parts: / This email address is being protected from spambots. You need JavaScript enabled to view it. 

Retail spare parts supply: Unknown

Primary trade only supplier (where available): Unknown

Address: Not published

  Hisense Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Hisense appliances. You can find out more about how we work out the ratings here

Hisense market share
Not enough information on Hisense market share  
Brand kudos
Not a great brand reputation in the industry
Hisense is an unknown brand in the UK to both trade and public
Hisense appliance pricing
Not enough information  
What we've seen isn't great  
Repair rating
Poor spares and support  
Repairer support
Little if any information is available to repairers for Hisense appliances  
DIY repair rating
Not so easy to DIY repair Hisense due to lack of technical and spares  
Spare parts availability
No official spare part support that we can find from any suppliers  
Spare part pricing
Not enough demand or information to comment  
Environmental rating
Not enough information on Hisense's environmental policies  

Overall Rating

Not enough information on the Arda brand to offer a lot of opinion
Generally, they're okay and decent value for money. Nothing stellar but there again, they're not trying to be.

Please do not use the comments below to ask for technical help or fault finding advice on any Hisense appliance as the technicians will not see your request here. Please use the forums where much more help will be available and is a completely free service.

Mr Barry Ronld Simms
Attn of: Hisense KelonI have a Frigidaire FRE 196A 2009 model fridge/Freezer and been living with a Drainage of water access problem in the Fridge bottom since I bought this product in January 2009 Yes its out of Warranty but having been a loyal customer last 40 years This has been accepted by Frigidaire as a design Fault due to running the drainage pipe through the inside wall of the freezer as gets completely frozen up not letting the water drain away , I have had the Repairman again yesterday who was not able to fit the Modification, I'm tried of this now and as no Alternative Request you Frigidaire / Hisense show me and replace this Fridge with another Model FRE216A need Quiet and fault free Fridge Freezer show me your new company Hisense in UK acts responsible to your customers

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